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March 2024 by الملكه The queen
Thank you for everyone at Affinity service and part departments. They are knowledgeable, respectful, and professional. Preston Blankenship Is our body who always takes cares of my truck.Thank you again for the hard work, please keep it up ?Soma Transportation LLC
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February 2024 by Amandeep Singh
Worse experience with service department Specially Preston. They will diagnosis 1 tiny issue in 1 day and then 2nd tiny issues next day spends weeks only diagnosing step by step god know when they will repair it . Just try to pile up hours and extract as much money as possible .Do yourself favour and Stay away from this delesship .
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February 2024 by Bahadar Zaman
Bad experiencePlease don’t take your truck there they just take your moneyI won’t recommend this dealership for anyonemy truck had engine issue they fixed in 6 month plus every month they sent me new estimates growing upFirst estimate was around 13000 it went to 44000$They took all the money from warranty and some from me and then they give me another estimate for 7000$ I said no way you guys just playing with me I told them stop work on my truck then I brought my truck Dallas I fixed by 650$Very bad people no respect and they don’t know what to doI will attached some pictures how they returned my truck to me everything was opened in cab inDashboard they didn’t put it back it was very bad experience very very disappointed.The whole truck cost 40000$They charged me 44000$ just to fix it but they didn’t completely fixedYou guys can see the pictures what they did to my truck how I got back .
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November 2023 by Kinda Gill
They have all parts available all the time
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November 2023 by Knight_572
The staff is very friendly and helpful.
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October 2023 by Rose Skincare (Only for ladies)
Don't waste time here ,they don't know anything about repair.
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October 2023 by Rose Skincare (Rose esthi)
Don't waste time here ,they don't know anything about repair.
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September 2023 by BloxBlox Man
I brought a truck and I had to wait a long time for a technician to run diagnostics. Another dealership agreed to repair. Proximity in Bakersfield, California. There is not enough staff, he is unprofessional, and he has to seek outside help to troubleshoot. I spent one week there and still have problems. We said to take it back to the dealership that did the repairs earlier.
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September 2023 by Міке С
Don't waste your time and money. No return again!
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September 2023 by Dims R
Purchased truck here, so far 3 months into it I've spent over 10k on repairs. Their warranty basically is a scam. Covers Nothing. Read the fine print when signing anything. Had the truck serviced and looked over at two different certified mechanics. Both said that it looks like the miles have been rolled back on odometer. Aslo the work that has been done on engine is garbage. They basically painted over everything to make it look like a clean engine. I've already replaced the radiator had exhaust leaks, gasket leaks, APU still does not work, oil leaks. When I asked to take truck to a mechanic that I know for a once over I was told that I can't and that the mechanics at arrow are DOT certified and can only do inspections themselves, truck cannot leave lot to be looked at by anyone else. I regret paying 40k in Cash for nothing. I just had a baby daughter and all our saving went to this truck. Please don't make the same mistake I did. I trusted them and they screwed me. Also when you purchase truck here, they make you write a good review before you walk out the door, then people forget about it after the issues. So don't believe in these reviews.
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July 2023 by pargat singh
Mr. Gill is very friendly and helpful in service department. Thanks for your help.
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May 2023 by Mark D Rollins
Great service, friendly staff.
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May 2023 by Joanne W.
Towed our Volvo VNL at midnight and the 1 star is because they got to it the next day .. put it on $400 diagnostic with no answer ( according to them) so put it on another diagnostic no answers again so day 2 they called to ask if we wanted to pay $1200 to have a mechanic ADVANCE diagnose it lmao! we got more answers on Google researching our problem so here we are picking our Rig up.. Do yourself a favor find a Local Diesel Mechanic give them your business and money instead (they're making a living not trying to make a fortune!) for what Affinity wanted just to DX we got all our repairs plus Service with a Smile..NOBODY (except the parts guy) at Affinity was pleasant! These places (mechanics) get paid commission on up charging so i guess the service department is miserable when customers figure it out. Good Luck Fellow Drivers & Remember we need to stick together when it comes to places like this.
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May 2023 by Davina Gilbert
There are only two Volvo repair shops in the country I prefer to take my truck to, TEC in Oakland, CA, and this place in Bakersfield. I’ve taken my truck there twice now, and both times, the problem was fixed permanently, and in rather short order. Great service people to work with as well.
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March 2023 by abid bakhsh
Chris Rock is friendly and knowledgeable service manager. He did a great job helping us find what I need and most of the parts are cheaper than the websitesThank you so much ? ChrisSoma Transportation LLC
