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November 2025 by Zak Homran
They called me to pick up my iPad for replacement. I’ve waited in three separate tables. It’s been about 30 minute wait and they still haven’t brought my iPad out. Employees are just walking around doing nothing..
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November 2025 by Chino Salazar
Look like different, I had a bunch of years I don't come in, a lot of of new restaurants
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November 2025 by Kevin Beaumont
Apple support sent me here, an hour away from my house, for a battery replacement under my AppleCare plan. The workers there informed me that they couldn’t do it because my 80% battery health wasn’t low enough.
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November 2025 by Mahinder Singh
I went to the store yesterday and was going to sell my phone 15 pro max and get 17 pro but I found the value less there so I didn't sell it. Then when I came home and checked my bank account they deducted $24 from my account just for see the phone. This is a fraud.
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November 2025 by Adi Karniel
Expensive
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October 2025 by Davina
It was nice and roomy and 3 story. Losts of stores.
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October 2025 by Mario Benitez
Talked to an associate named Amanda who was super rude when I went in to buy a new iPhone 17pro, had to walk out and come back a different day, Denise was awesome, I was able to finally buy the phone
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September 2025 by Jenny L
Not everyone wants a new phone , I am super positive their motto is to just try to sell the newest model . Unless you're under warranty or your plan is too upgrade I would not even bother coming to any Apple Store for repairs. I can guarantee they do not event attempt to fix your phone if it’s out of warranty .
1/5 stars
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September 2025 by manjeet kumar nar
I went to store for pre order iphone 17 they told to do it online then what is the point of this store. Everything is online please close this kind of stores apple thank you that will really help to make iphone affordable to lot of other people.
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August 2025 by Joseph MD
Horrible ! Apple needs to learn to change batteries! 5-48hours to change a stupid battery, really ?
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July 2025 by Isaac
Love it there
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June 2025 by Levi Dickey
I tried to call the store with a few questions rather than driving there in person. I got routed to technical support and the lady helping me said she would try and contact them. She tried for almost 10 minutes and no one pick up the phone at the store.
Feels bad. Maybe do better.
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June 2025 by Jocelyn R
I had a disappointing experience at Apple Valley Plaza. The employees, from management to specialists, were rude and unhelpful. The specialists seemed annoyed when I asked questions about products and gave attitude when I needed help. I recommend making the extra drive to Apple in Valencia and asking for Margarita. Margarita is genuinely kind, willing to help find the perfect product, and doesn’t get annoyed or give attitude when asked questions. Avoid Apple Valley Plaza and go to Apple Valencia!! You’ll have a much better experience there, especially with Margarita, who is really helpful and friendly.
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May 2025 by Martin RamosAlarcon
Selina was the best with help from Jules. My visit could not have gone better
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April 2025 by Norman Hunter
Not helpful. Needed help with understanding how iCloud works with downloading photos. The employee looked at me as if I had two heads.
