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March 2024 by Kay
Very rude staff and a reservations accepted with no car in lot.Made a reservation a few days in advance, came in to pick it up, then we were told they have no cars.When told we needed the car and that we’d already paid for it, in a calm manner, we were told that we need to be ‘nice’ and that I ‘needed to calm down’ because they was trying to help me.I work customer service, I have the utmost respect for customer service employees, never did I raise my voice or become irate, but I did tell her that it was silly that they accepted our reservation and then didn’t have any cars in stock. Because of this the employee telling me to calm down after I voiced my very real frustration, felt patronizing and condescending.I would not use this company, or recommend them to anyone else especially if you rely on a previous reservations to get to and from cities you do not live in.Side note:Gentlemen who came in behind us faced the same issue, but they’d had their reservation for a month so they were prioritized above us.One extra star given because they were going to give us a dirty car at the very least.
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March 2024 by Calvin Burns
The worst customer service ever. The AI they deploy is a complete waste of time and absolutely not helpful.
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February 2024 by Ladyy Sunshiine
Avis has the best rental car service that I've received, I recommend everyone to download the app and reserve your car before you get there (if you have a credit card), you'll be in and out!
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February 2024 by Medonna Coleman (Ikealkeaikea)
Avis was there when I needed them. I'm very pleased with their service.
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February 2024 by Cherif Guirguis
Had a great experience renting an suv, it was a quick transaction and great price.
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February 2024 by Lula Stewart
I have been using Avis Car Rentals of Bakersfield CA for a few years now. I am so pleased that Avis car rental makes the reservation process so easy, they allow a discounted credit like Costco, senior citizen discount plus a few others, and the rental price is very affordable. I usually go to the location located at 4208 Wible Road. They are great people! Good job Avis!
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February 2024 by David Ransom
I always have a good experience with Avis
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December 2023 by Bea Bea
Always kind , courteous , helpful n very professional. Renting from Avis in Bakersfield, Ca. on White Lane is always smooth running n never disappoints. Thank u Avis staff n Happy Holidays. I always recommend Avis highly to all my family n friends.
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October 2023 by brandi sheffield
The woman at the front desk had zero customer service skills and it seemed like it would have pained her to smile. I work in customer service, smiling is what you're paid to do.My credit card did NOT like this place due to possible fraudulent activityI spent over 2 hours at this place and barely got any type of assistance from the ladies at the front.They couldn't be bothered, acted like I was a nuisance to them and definitely made me feel like I was a waste of their time.I like Avis so I will be renting from you again, just never from this place!
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October 2023 by Betty L
Picked up vehicle and no walk around with employee and then employee going to tell me it’s the grey vehicle in the middle we had to hit alarm to find vehicle. Wipers on front and back the rubber was hanging off and couldn’t use wipers. Was stuck in thunderstorm for 4to 6 hrs. Then the plates where expired on 6-23 and didn’t notice until I got to destination.
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October 2023 by Sarah Davila-Barajas
Reserved a reservation through website for my family. Family went there and was told that there was no reservation. Then i send confirmation and not they claimed they have a reservation in my name even though on the confirmation it’s self it says my family members name. Also told them that we got insurance for a different company even though it’s just a click box next to the reservation I made. Super upset.
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September 2023 by Jazz B
Scam rental company. Can’t honor pick up times, they will NOT call you and let you know until you show up. They had 14 PEOPLE AHEAD OF US, it’s now been two hours after we were supposed to be leaving town, still no car. Contacted customer service, they told us the other Avis off Wible has cars and they would upgrade us for free, we were given a confirmation number. After an almost 30min drive to the other company, the man working tells us there is NOTHING he can do for us and won’t accept the confirmation number that we just got from customer service. SCAM SCAM SCAM.
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August 2023 by Candida “Candie” Ortiz Martinez
Very satisfied this particular location worked with us when no other rental place would, and that’s including another AVIS location.
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August 2023 by Jorge Rubio
I reserved a 7 seater passenger vehicle. The day of my trip they called to tell me they didn’t have the vehicle I reserved. Don’t waste your time with this company.
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August 2023 by Many
they never have cars here they always want to give you what they want for that you pay for the car that one requested a bad service it is the second time that they look bad I do not recommend coming here look for another place look for enterprise
