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January 2024 by Raymond Le
Employee are slow to help customers.
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November 2023 by Greg Sheldon
This bank charges someone $10 to cash a check from that bank. BMO is a joke of a bank
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August 2023 by Tommy D.
This is the worst bank on earth! they charge you a 35$ over draft fee for every transaction and they don't notify you!!! Do not bank here they are garbage so is BMO closing my accounts today!
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August 2023 by Google user
I have never had a long wait at Bank of the West. 95 % of time I usually walk straight up to teller. Very friendly and curtious.
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August 2023 by Lillian Olhiser
I have never had a long wait at Bank of the West. 95 % of time I usually walk straight up to teller. Very friendly and curtious.
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March 2023 by Dotte Robertson
I give a 5 star rating because Bank of the West has always come through for me in my banking needs. Friendly customer service.
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November 2022 by Ramon Ramirez
Everytime i wanna use the atm to deposit cash it wont let me it keeps giving back my cash ATM is broken needs to be fix asap tired of this problem.
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October 2022 by Ivy Gonzalez
Slow service and they have a very rude person who helped me a few times.
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October 2022 by Lisa Ramirez
HORRIBLE customer service. First there was a $30 fee taken from my account and no one will tell me why. Now, I was double billed for a Zelle transaction and charged an NSF as a result. I was told because they did a "courtesy refund" for the $30 mystery fee, they could not reverse the fee for the NSF THEIR SYSTEM CAUSED! As for the Zelle transaction, I was told I need to contact the recipient to ger my money back, even though it shows in THEIR system the recipient DID NOT RECEIVE THE MONEY. I was told by one agent that he did not have a supervisor, FIVE others dropped me back into the 15-30 minute que, and 2 just flat out HUNG UP ON ME!
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August 2022 by Soilder Shem Issachar Israel
Great Experience, Shereen Hernandez Was Very Helpful in Opening an Account. Very Pleased.
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July 2022 by Juan Perla
Went to cash some bank of the west check from a client and apparently they charge $10 per check to cash their own check. Just d****
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May 2022 by Karen Bryan
I bank here. I'm very frustrated with this bank because their ATM, wait, I mean their ONLY ATM in Bakersfield doesn't work properly, the enter button on screen doesn't work most of the time, and I'm sure they know about it, but it doesn't get fixed. That means I have to use a different bank ATM and I get charged $3.50 on both ends so 7 bucks every time I use an ATM to withdraw money, and Because I get paid daily and withdraw that pay usually daily I'm getting charged $7 every day to get my money out of the ATM, all because they won't fix their ATM at the branch. I would go inside the bank except that I work graveyards and don't get time to go inside the bank because they're closed when I get there. Hopefully bank of the West management will see this and deal with that ridiculous machine that will not accept the enter button on screen or the manual enter button either.
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January 2022 by Je M
Their service hours have always been more limited than expected from a bank No service at night. Long long long hold time! My branch had no drive up, but they were helpful...and now today and without warning bank > is closed. Not end of day closed
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January 2022 by Garrett P
No urgency
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December 2021 by Joshua Duran
Not only did I wait another 45minutes in que I was greeted by someone who did not care to do their job. Basically told me, sorry can't help you! When I asked for a supervisor I was placed back in que AGAIN, instead of being handed off to a supervisor. I just want my issue fixed and this Bank is literally avoiding it at all cost!!! Completely unacceptable. Worst Customer Service i have ever experienced!!!! Do not bank here for they will only create frustration and in the long run keep your money.
