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January 2024 by Britni E.
As i was shopping around the employee in the front who greeted me very kindly was being constantly degraded and criticized by another employee. this employee has dark brown hair i overheard something about her being a manager. if thats the case this location should get new management if they are making the work environment very hostile! won't be coming to this location again!
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December 2023 by Julie P.
I placed an order online for pick up for the first time here and the overall experience was great. Parking can sometimes be a little difficult at this location but today it wasn't. I went into the store and was greeted and asked if I needed help with anything. I browsed around for more sales and decided on not getting anything else so I proceeded to the checkout line for my online order. The line accumulated very quickly and there was suddenly 10 people in front of me. I went back to the front of the store to ask an associate where I should go if I had an online pickup and they kindly directed me to the correct location which is to the left of the check out desk. Upon reaching that location, another associate asked if I was there for a pick up and checked my order and went to the back. They brought out my bag and kindly bid me farewell. When I got home I noticed this cute note on my order. It was a great experience visiting this location. Thank you
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December 2023 by Melissa H.
Maybe new Store Manager...I used to come in when it first open, they would be in groups talking about people or making jokes . I would see the manager an hearing him giving orders on an criticized his staff.I would have to ask for help . But now it's change , when I walk in I'm greeted right away.I don't see groups anymore talking ,However they were talking about a coworker when I was in , but hush when they notice me I did have two ladies helping me an they were were really friendly. Check on me multiple times an ask if I needed help . They change store managers, last one was a guy but now they have a new one . Changes are always nice . If I have point out , is stop gossiping about your coworkers or at least not in front of a customers.Place is always clean , displays are awesome . Two ladies help me great customer service. Love their outgoing personalities.
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December 2023 by David Zaccaria
Such a fun store great for gifts and smell goods. I highly recommend the fragrances body mists and candles teakwood mahogany is amazing. Probably my favorite. Also I like into the stars and into the night. I highly recommend checking all their amazing little lotions and body wash hand soaps and other goodies.
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November 2023 by Crystal Hernandez
Very unpleasant encounter with staff member after attempting to exchange a candle.… wish I would have seen her name tag. I was not aware of the updated return policy and when attempting to make an exchange, I was met with complete hostility, as if I was trying to steal something. Manager was nice and courteous but how are you going to work in customer service and have not customer service skills?!
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September 2023 by Carola Enriquez
This is a great little store without the big mall hassle. The staff was very pleasant and helpful. The parking lot in this area is crazy, so drive defensively.
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September 2023 by Matt G.
If we go to bath and body works, this is the spot we come to. Whenever we walk in the door, they are always busy. The staff always greet us and are always very helpful. Their selection in the store is always the latest and the greatest. I have no complaints in this department. There is always something that my wife can't leave without and they are always updating their stock. The reason for the three star review is this. As I was holding our place in line where my wife and kids went around the store attempting to pick out smells that they enjoyed, I was checking out the place from my spot and I noticed something that was rather gross. Around all the air conditioning vents, there is a nice coating of black "stuff" coming from them. I honestly do not think that it is mold. My belief is that it is this is all the smells and perfumes that get sprayed into the air get sucked into the vents and this is the trail that they leave. The same coating is all over the ceiling light rails as well. This is no pleasant to look at. If you look around at every vent, this is noticeable on the all to some degree. I brought it up to the staff member as we checked out. I asked her if she knew about it. She said that they knew and motioned like there was nothing they could do about it. Not sure if management won't do anything or if it comes from a higher level. At the end of the day, our experience here is great. Looking at this unsightly "feature" detracts from the overall experience. I should have taken a photo. Next time you are in here, go in and look up. Once you do, you will not notice anything else. Please!!! Management!!! Fix this. New ceiling tiles cost a few bucks. Replace them. You customers that happen to look up will thank you. Sincerely, a dude who looks at these kind of things.
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August 2023 by Jessica S.
The store on stockdale has to be the worst customer service I have ever had. I went in to utilize my coupon and ended up leaving confused and didn't even get the item I was looking for. They were zero help and I definitely won't be going back to that store ever again.
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August 2023 by Kristin Lamar
I love this place!! The lotion is fabulous and they have tons of different scents for everyone's tastes.
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July 2023 by Sheyanne N.
The workers are always so kind and always trying to get you the best deal. They greet everyone, and their store is very clean. Shoutout to the associates today who were so kind. This is my favorite BBW in town.
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June 2023 by Alma Cortez
I love this place I always be smelling bomb after I leave hahaha and ladies are sweet and are glad to help you!! Super clean and well maintain ...I love me some bath and body works!!!
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June 2023 by Debra V.
It was so busy because of a coupon everyone seemed to have. A little overwhelming, but they handled it well and got us checked out pretty quickly.
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May 2023 by Emalee Reynoso
I always love B&B employees theyre so sweet and genuine. Definitely recommend going here its so clean and organized.
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February 2023 by Robin Stevenson
Staff is very helpful and kind, i love that, thats what make you want to go back!!This store is like a kid in a candy shop.. you dont now what to pick first.
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January 2023 by Becca Lynn
Very nice little shop. The staff was very friendly and helpful.
