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February 2024 by cameron campbell
If you go 2 big brand to get something done stop and and here way better service and people I have a fleet of vehicles that they got my service
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February 2024 by Maria Ramirez
I took my car in not to long ago to get all the brakes replaced the front and the rear (brake drums included) they did the front but not the back brakes or drums. We kept taking it back because the back brakes were still squealing and they said nothing was wrong with them. So finally we took it to another mechanic to check it out and they said there's no way the back ones were replaced. They charged me over 1,700 dollars for everything and they didn't fix the problem. I feel robbed cheated and lied to. I suggest anyone that takes your vehicle to get serviced by them check everything after they finish
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February 2024 by Dustin Marquez
As an EV owner, I assumed that tire shops will push basic tires and not noticing that EVs weigh more. I was shocked that they had more than one option for EV tires.James, Xavier, Uriel and Keven knocked it out of the park with my service and money well spent!
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January 2024 by Clanci Vue
Xavier had amazing customer service today fixed my flat and got me on the road in time for work he is very good had amazing customer experience
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January 2024 by Robert Elliott
Over booked. Had a appointment at 1pm when I got there they said it would be a 3 hour wait to get my car in. I left
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December 2023 by Jaqueline Cazares
Excellent service!
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October 2023 by Paul Loehr
Took in vehicle to have tires balanced and rotated, they had it less than 10 minutes. They only took one tire off and put it back on. Asked them if they balanced and rotated, they said yes. I watch them the whole time. They just lost a ten year customer. Will not return
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October 2023 by Gaspar
Before I write this review, I just want to say I have never written a review somewhere and I actually hate that I'm even having to do this right now, but I don't know if others have this issue here. First, Big O on white ln has an outstanding guy named James. That guy is just the definition of excellent customer service and he has been amazing for years. Cars are not cheap, everyone knows this. It seems like every single time I take my car in for an oil change and a tire rotation there is something else wrong with my car that makes me end up spending a minimum of 500$. The last two times I went this has happened. I will gladly give my name and you can pull up the history of the vehicle. I just got off the phone with an individual and he told me, "I don't know why they didn't bring this issue up last time you were here, you weren't even here that long ago." and I said mhmm.. it's because the last time they pointed out the smallest little things and charged me. Didn't bother mentioning my other two tires should be changed.. instead they told me no those tires are solid and have a lot left.. or didn't bother mentioning that I need 4 spark plugs.... I take care of my car I understand that tires need to be changed out, but man it's honestly pushing me away from wanting to come here anymore after today. I even said on the phone, it seems like every single time I bring my car here I go from thinking I'm going to spend 80$ on an oil change and tire rotation to well over 500$ dollars.. I don't know if I will be coming here anymore sadly. My friend owns gutierrez tire shop but yet I've always come here because of the staff. I get it, nobody is perfect, but after this second time of this happening and the guy telling me on the phone they should have told me last time.. its like sheesh, maybe I need to carry 500-800$ with me when I go in for my oil change and tire rotation seeing as I don't know what the hell is gonna be wrong with my car.
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October 2023 by Eva Valadez
Never go there again they told me that I needed a new tire because it had a screw and I went to another tire shop and my tire was fine they will stole your money plus I was there for 2 hours ????
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August 2023 by Alyssa Herrera
Wow what a truly good experience for me, Xavier Cruz was the best! He helped me with so much and didn't let me down! 5 stars to him and his team, they work with you and will help you no matter what I truly appreciated that!
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August 2023 by Kim Wesley
They sold me a set of 4 tires.One was defective I found out later and they still wanted me to pay for the replacement because I had driven on the defective tire. They did lower the cost but I feel since it was a defective tire I shouldn't have had to pay a thing. When I told them they should recoup from the brand they informed me that they no longer deal with that brand. I wonder why!!!????
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July 2023 by Scott Bryan
Went for free inspection of brakes. We were honestly told that no replacement necessary. We will be returning for future repairs and will recommend people to take their business there.
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July 2023 by Mike Smith
Took my wife's car in to have brake work done but it was making a awful noise when stopping. Took it back after some time and they replaced brakes and rotors and made it right. Thanks to Jim at the front desk for his help and service.
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July 2023 by Kelly M.
I made an appointment at 8:00 AM to bring my car in for new tires. I was told it would be 45 minutes to an hour. When I arrived, there were several other people in the sitting area, and the person who checked me on said "everyone's appointment is at 8." I should have taken this as a sign. I did not realize that they did not have the staff to work on all the cars at once. At 9:30 they called my name & told me that my breaks needed to be fixed, too. I asked how long that would take since I had to be at work at 11. He said that he would have someone do the tires at the same time another person was going the brakes, so they hadn't even started yet. It wasn't done until 11, and I had to call in at work. They did a good job but do not respect their customers' time. I would have rescheduled had I known it would take so long, and I certainly wouldn't have sat in their cramped waiting area for 3 hours.
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June 2023 by Kam
What a great place to get a service done and necessary repairs. I have been there three times now and the quality of work, customer service, attention to detail, and communication has been exemplary each time. I was able to get my car serviced and the necessary repairs found during service, completed the same day. Xavier took the time and trouble to show me what needed attention and repair/replacement efficiently, and using everyday language that I could access. The repairs were a fraction of the price the dealer would have charged and were carried out expeditiously the same day. It was so refreshing to once again encounter honesty, integrity, and excellent customer service - especially from someone so young as Xavier. I will return to this location for all my vehicle’s needs and strongly recommend t you do the same.
