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February 2024 by T. R.
Slow... Slow... Slow..This place sucks. I count 7 employees and only 1 register going. Then when I ask what's going on with this 1 register they responded "we're short staffed". Ok then why is the line 15 ppl deep and you have employees walking around talking to each other like there nothing to do. Place blows. At least the one on Buck Owens.
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February 2024 by Michael Petermann Jr.
Store was messy and selection was minimal
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February 2024 by Jesse Sandoval
I went with a voucher my employer gave me days prior. Plenty of parking. Not too crowded inside. Was greeted at the door, very friendly staff, complimenting how adorable my 3 year old daughter is. She loved the attention. A tall guy with a black hat, didn't catch his name, escorted me to the FR clothing and made sure that was all I needed. Overall a great visit, staff super awesome and helpful.
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February 2024 by Robert P
Great selection, but I find it easier to compare options online first.
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February 2024 by Daniel Montez
The staff here at this location are amazing, their aren’t too many businesses like boot barn. Very reasonable and understanding group of employees..
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January 2024 by Nikolay Frishman
Ordered long sleeve for 20$Payed by gift cardPackage lost.They told they will send me another card with refund, but it's also lost. Are this people's adequate?
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January 2024 by Hana Rios
The appearance is very good, but the boots come out very poorly, they don't even last 4 months and they are already falling apart.
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January 2024 by Mari Gamino
Service was great! Lots to choose from but for such a busy store there should be more than 2 registers, the line to pay is always more than 15 min.
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January 2024 by Sharon King
They actually put rain proofing stuff on the boot. I was looking around, so I didn't get the name. I love this store.
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January 2024 by Margaret Cavaness
If you raised your boy as a cowboy this is the place to go. It's even especially for you girls
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December 2023 by Teresa Freehling
Small but well stocked
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December 2023 by Jimbo Jones
Review for the Buck Owens store. I gave 2 positive stars for the staff who assisted me in finding a pair of boots. There was a red haired woman and a guy who said he was new. They were fantastic. The last 3 stars on this review were lost by the needlessly long line and the woman at the register who claimed to be the manager. I was told one thing by 2 different employees but the manager stated her employees were lying. My issue wasn't that she wouldn't honor what the 2 employees said, my issue was her attitude about it, treating her employees and myself as if we were lying idiots. After leaving my items at the counter due to her incompetence and terrible customer service, I informed her that I would be shopping elsewhere and that I'm leaving her store angry. She said that was fine with her. I was very reserved and polite. If I were the manager, I would have been appalled at the way this customer was treated. The other cashier looked embarrassed by her manager. She lost my business.
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December 2023 by Luna Thalía
Everyone was very helpful. And Ruthlet me now she’s a new but she went above and beyond to help me select my first pair of boots. And told me about the boot cleaning solution. And at the register I was greeted with the smile and asked, how was my day made me feel so comfortable can’t wait to come again thank you again.
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December 2023 by Debra Harriger
Staff is very helpful. This is a busy place as soon as it opens.
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October 2023 by Patrick C.
Great selection, though I had a big issue with the service. The cashier, Lisa, asked for my number. I declined and she told me if I didn't give Boot Barn my phone number the manufacturer warranty on my Wolverines would be void. I asked again and she was emphatic. I contacted Wolverine and they informed me that was not true. $200 is a lot of money to be lied to so the cashier can pressure me for a phone number. This may be why they sell the boots without the box, as many manufacturers require the box in order to claim their warranty. They hold the warranty hostage so they can get your number for ads. This will be my last Boot Barn purchase.
