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February 2024 by Andrew Ozaki
I deposited my cash here at 02/10/24 around 08:20 pm and the machine ate my cash. I'm going to complain about this with support and this ridiculous location.
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November 2023 by Salwa Shurbaji
We hear about chase Bank all the time but this branch I don't know from where to start unprofessional staff don't know any place beyond bakersfield boarder it took them 15 days to make a wire and i supervisor never answer question!
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March 2022 by Cecilia S.
Just went into the Chase Bank on Ming to ask someone questions about opening a checking account. one teller working nobody else around had to wait for him to finish with a customer I specifically asked ( twice ) if he was the only one here I had some questions about opening a checking account he lied to me said he was. I knew it wouldn't be long before another customer came in and they did before I started asking.. My second question was apparently too difficult for Aaron and he said let me get somebody else and I said no thank you you lied to me, and walked out. All he could say was okay
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March 2021 by Parvez B
I was at this branch with my mother as she wanted to open a checking account in late 2019. The banker's attitude was unprofessional,she behaved like she was doing a big favor by opening an account for my mother after this incident i closed my business account with chase and will never visit this branch again. They should be more helpful and respectful to seniors.
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March 2021 by Danny V.
First time at this bank was trying to apply for a credit card Saturday 3/13/21 around afternoon. Spoke to a bank teller about applying for a credit card and he told me he will speak to another employee because they mainly only do appointments. That was strange because when I arrived there was no customers and the employees were sitting together just hanging out. After a couple minutes I spoke with somebody who can help me apply for a credit card but he seemed very disinterested as if he didn't want to be there and kept looking at his watch. Provided very little information about the credit card I wanted to apply for and was very standoffish. Because of this I didn't apply for the credit card and took my business elsewhere. I can't speak for other Chase Banks but Chase in the Marketplace makes you feel very unwelcomed and they provide very little information. Hopefully they do better next time around.
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October 2020 by Jynie W.
Chase not this location but chase period. No notice telling me they restricted my account and closed out my account at all. The worst service ever. They don't work with you nor help the community at all. They love taking your money but when you need to pay your bills they just lock you out from using your atm card nor in person to access your money. I would never recommend Chase bank ever again. They kept hanging up on me. First time, I called got disconnected and the second time the guy hanged up on me. They didn't even allow me to get my money out directly from the bank but wait 10 business days for a cashiers checks. What bank does that!!!
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May 2020 by Marlene M.
Love their online banking! So easy and simple!
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March 2020 by Bruce P.
Closed the branch for the Coronavirus and has me locked out of my safe deposit box and blaming it on the government. Go somewhere else!!
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December 2019 by Wolfe YouTuber
Best in town
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November 2019 by Samantha S.
I like coming to this beach everyone that works there is nice, I came in to ha dale some business unfortunately they could not help inside the bank, I called 877 and was taken care of by customer service. I haven't had a bad experience with chase so I'm content with there service, they are always willing to help. Thank you
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July 2018 by Nicho S.
This Chase has always been my favorite to use when in the area. It has two walk up ATM's and the few times I have had to actually interact with a person working I had a good experience. Only reason I don't give them four stars is because the location has terrible parking and no drive up ATM's.
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April 2018 by Jack Tube
It took us 30 minutes for us to get help, and there was horrible service
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March 2018 by nelu nedelea
I have been sitting here for 25 minuets waiting for a banker to help me open an account. There is one banker (Jason) available but he is to curious about the stories a customer is sharing next door with Jason's coworker. So Jason is standing and listening and someone asks him to help me but he refuses saying that he is about to leave. I literally heard everything. Very little accountability in my opinion.
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September 2017 by Christine Maness
Great customer service.
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August 2017 by Courtney N.
I have been a long time member with Chase. They have been great, so great that I kept them when moving to Hawaii (where there are no Chase banks) At this branch specifically, Shontay was extremely helpful, available and patient with all of my questions. 10/10 stars for her awesome customer service.
