CosmoProf

Most Recent Comments

• March 2023 by Brittaine
  Our salesperson Taylor was both knowledgeable and well spoken.
• September 2022 by shelby grzybek
  I went around 5:15 on Monday went to get some color and supplies. When I got to the register to pay she didn’t have any 1’s for change and had to go to the back to get some so I was checking out the nail supplies while waiting. Well when the lady came back I started walked towards the register and she doesn’t bother to hand me my change that u had to sit in her for, instead she just outs in on the counter like she was so busy doing other things. I was the only one in the store. Then I go to color my hair yesterday and my color tube had been cut open!
• June 2022 by Tiera Shaneè
  If I could leave ZERO stars I would. Just had a horrible experience with an online order and then picking up in store!
• September 2021 by Brittany B.
  I'm new to Bakersfield. My trip to this Cosmo prof was not exactly great. The first representative was odd. She walked up to me super close while I was looking at colors and just stood there staring at me, until I said can you help me with this brand. I've never used it before then she decided she knew nothing about color and got her manager. The manager I think her name was Stephanie not 100% on that though, was very nice to my daughter although, walked up to me like what do you want vibes. Clearly I wasn't Barbie enough for her haha. Once I asked her about Gold well, she walked away and decided she was done with assisting customers I guess lol. When it was time to check out the workers are squirrelly. They can't just check people out. It's like focus lady!!! I just want to pay and leave lol. Anyways stores nice, customer service and vibes need work.
• May 2021 by Paige C
  Excellent prices and selections for those with licensing
• July 2020 by Denise Souza
  Always polite ladys. The mngr went above n beyond
• June 2020 by Miriam Baker
  They never answer the phone when I need to place an order for curbside. :(
• June 2020 by Erika Napier
  Ashley is the best!!!
• October 2019 by Aimee C.
  Hands down the best professional Beauty Supply in town. Ashley Ramos and the girls that work there give the best customer service. I have been going to Cosmoprof four 20 years and won't go anywhere else. Ashley Ramos is who I specifically deal with because she has so much knowledge about every product it's unbelievable. She goes the extra mile if she needs to stay a few minutes to help me because I can't decide like always she does on her own time. All of the women there are just the best.
• September 2019 by Kenneth C.
  Was told about a sale and that if I wanted to put anything on hold I could. I put items on hold...Thursday and Saturday this week only to come back Monday and they gave all my items except dog shampoo away to other customers. The girls at the register were too busy blaming the manager for the mix up....if you're going to hold product for stylists for a sale then you should hold them or call me before you put them back on the shelf. I found it Rude and unorganized and I won't be back to this location and I will never put any items on hold at your establishment again. I prefer to do business with salon centric they treat me with value and when I put something on hold they literally hold it!!! I spent only half of the amount I originally planned to spend due to your employees negligence. They were of course sold out of most of the items I had reserved.....with my Name and phone number and nobody ever called me...
• August 2019 by Kari A.
  My favorite location by far!!! They are so kind and helpful! They are always there to help out with information and to let you know the latest sales!
• January 2018 by Amy C.
  Absolutely worst customer service ever! Will not spend my money there ever again. They lie to customers and are very rude. Never in business have i ever been treated this way!
• January 2018 by Sandra G.
  Over the 28 years that I've done hair, I've been going to this beauty supply. Sometimes in other states. This one has the most knowledgeable staff. They are all nice too. (Other locations I can honestly say they hire idiots.) I think the staff is happy to be there. That would be a big part of it. Customer service skills are on point.
• August 2017 by Tracy McPherson
  Nice & Clean & Only Open To The Professionals That Have Their Beauty License!! Last Time I Was Here I Ran Into A New Employee or One I Haven't Seen Before & Closing Time. She Wasn't To Friendly.. Everyone Else Here Has Always Been Very Helpful.. Especially When They're Closing Up Shop!! Thank You Cosmo Prof. ✂️🖤😊💇🖤✂️
• February 2017 by Julie Luther
  Love this spot,, always have the product's I need.. & the girl's are great too..