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December 2023 by Jewel Nyberg
DONT BOOK HERE!! THE CHICK AT THE FRONT DESK STOLE MY HUSBANDS CARD INFO. I CALLED TODAY TO GET NAMES AND THE GIRL ON SHIFT WHEN WE BOOKED IS TAHANYA OR SOMETHING LIKE THAT.. I KNOW I HAVE HER SPELLING WRONG.. SHE SAID WE DIDNT PAY OUR PET FEE WHICH WE DID BUT MY HUSBAND DIDNT WANT TO ARGUE SO HE GAVE HER HIS CARD TO PAY, NEXT THING YOU KNOW WE GET HOME A FEW DAYS LATER AND SEVERAL HUNDREDS OF DOLLARS WERE CHARGED AND THERE WAS NO ADDITIONAL PET FEE CHARGED. ON TOP OF THAT THE ROOMS ARE ABSOLUTELY DISGUSTING !!NEVER AGAIN
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November 2023 by Amanda J.
Car was broken into. Staff has been no help. Took the GM 2 days and 2 emails to get a response back. No one can help due to owner being out of the country. If you're at the back of the hotel the rooster goes off about 5 am. Bathroom had red splatter on the wall. Hair in the tub. Tub didn't drain well. Who knows what the black marks on the wall is.
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November 2023 by Gina Byers
You can't beat it for the price. Breakfast is decent and room was clean. The staff was
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November 2023 by Sonji Art
I came to visit my daughter and grandkids..we spent a really nice weekend..I had some issues with my card when I checked in and Jarret and Rose were so helpful and patient..they really set the bar for hospitality in making me feel welcomed and taken care of ..thank you...
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November 2023 by V. R. Sumner
Room was clean. Very nice breakfast. We'd stay there again.
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November 2023 by Kenzie Wilkes
I paid extra for a jacuzzi suite and the jacuzzi was disgusting. I tried talking to management but there were none available. The room was not clean there was dust every where and the extra I paid for the jacuzzi was not worth it. The check in people were friendly but when I asked for assistance I was not met with the same friendliness. Highly disappointed.
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November 2023 by Alexandre Tremblay
Great hotel. We booked a king room and got upgraded to a suite.The bar is a nice plus and the spa was nice and warm. Would recommend to anyone.
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November 2023 by Ritika Zadoo
Don't stay at this place and save yourself from roaches. We stayed in room 316 with our 6 month old baby and there were roaches in the rooms. When I called the front desk he said he can't so anything as they are fully booked.this is unacceptable. We couldn't go anywhere else as it was late night.Don't stay here.
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November 2023 by A Pa
Unexpectedly had to stay the night in Bakersfield. I have no trouble checking in, the gentleman was very friendly and had me on my way to my room in no time. The free breakfast was delicious and I enjoyed the little yogurts. I was able to check out very quickly, I handed the kind lady my room keys and she had the papers ready to go which was really nice. This hotel seems to be very well managed.
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November 2023 by Amy
While assured when booking there was no smoking allowed all I smelled the entire stay was smoke. Pool and hot tub looked clean enough to enjoy but I wasn't able to try it. The staff was amazing. Jerome or Jermaine can't remember but he was the night staff member who went above & beyond in our stay. I TRULY appreciate his help. It wasn't a pleasure stay but he made things easier for my littles & I when we arrived. He hunted down a bath stopper for me so I could bath my kids & even went out to get my license plate as I was borrowing a friend's car. I hope they promote him because he's management material!
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November 2023 by Tys Sniffen
Look, this is a great place for the price. It looks great, they allow dogs, the breakfast was on real plates with glasses and silverware not Styrofoam and paper, the grounds outside are super cute with a waterfall and lots of greenery in its tiny space, the room we had was really bigger than I thought it would be for the price, the breakfast food was also very tasty, the people were really nice, the only problem with this hotel is that it's in Bakersfield, a place that isn't really designed for people. Five star experience all around for the price and the category.
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November 2023 by Carrie Yeh
I would suggest to avoid this place. First of all the room is not as described on the website. The two mattresses are not queen size. They are just full size. Plus there are molds on the ceiling and cracks on the wall of the bathroom (super gross). The towels are yellow colored and smell very bad :( Overall this hotel is not clean and smell bad in the room. My son coughs a lot when he enters the room. Glad we just stay one night.
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November 2023 by Amanda Johns
Bathroom had some weird stains on the wall. Hair in the bath tub. Water didn't drain very well. Room itself was as described. Car was broken into. Not much help for staff looking at cameras. Not to mention if you have a room at the back of the hotel be aware of the rooster you hear starting at about 5 amWalkability: Close to the shopping mall
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November 2023 by Karen F.
This place is horrendous!! I had a reservation, they said oh it must not have went through. It was for a "Spa Room". Sorry, I can put you in another room. We are Diamond Elite members!! This should not be a choice hotel. There was one employee on a Saturday night to take care of customers, tend bar and take care of the numerous complaints!! They first put me in a "Meeting Room" ~ it had roll away beds (are you serious". Then they moved me. There is no thermostat and the unit is above the refrigerator. I had to get a chair and stand on it to work the unit. I gave stayed here before, I asked what is going on? They said it is under "New Ownership". Choice hotels, you need to get this hotel out of your name!! The rooms is dirty and stinks!! I felt so sorry for the guy at the front counter, he was the only good thing about this place!!
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November 2023 by Diane D.
Can't think of anything that could've made my stay better. We both slept like logs. We stayed in a room that had a very large spa tub. (I guess that's my only suggestion. The water didn't get quite hot enough for tub). It was wonderful to soak in the tub at the end of a long day of travel. But, I'm getting ahead of myself. The hotel was found easily very close to a lot of shopping and a IMAX theater. Jeron checked us in and was very friendly and helpful. Nice man. On the way to our first floor room I met a member of the Housekeeping staff, Kristen. She was friendly as well and encouraged us to let them know if we needed anything. We ordered pizza delivered so we didn't have to leave the spacious room. Wow. It was about 2.5x the size of the hotel we had last night! The beds were comfortable. Could be a bit more stiff, but we like sleeping on concrete. Jk. The sheets were lusciously comfortable. The light blocking curtains were effective! There was a small doggie relief area for our retired lab service dog, outside at the end of building. We did not use the outside hot tub or pool, which did look inviting. The breakfast was generous with boulder and scrambled eggs, bacon, biscuits and sausage gravy, make your own pancakes etc. The facility smelled clean. The shower was inside the large hot tub which was located in the main room. Sink and toilet had its own room. I could see that elders may have a hard time getting into the shower. Well done!!!
