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November 2023 by Stephanie M.
I wouldn't even give them a 1/2 star. The worst Customer Service ever and the car wash is always breaking down. The main reason I'm complaining the car wash stopped and the car rolled back and hit my car. And the Manager Ally was standing right there when it happened and she bold faced lied about it. And was very argumentative and refused to give me her name after asking multiple times she finally did and who even knows if that's her real name. I canceled my membership and I'll never go back. There are plenty of other local car washes that appreciate's great customer service.
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October 2023 by Brown Skin Beauty
I really love how friendly the workers are here, every time I pull up they have a smile on their face. The vacuums always work and it's usually pretty busy before I clock in for work around 8. The only negative I have is that there's no reason I should go through the car wash and then have to get out and dry the car off with a rag. I'm writing this review with water spots on my car as I type this. It's quite annoying honestly. If we had about 10 more seconds at the dryer the whole experience would literally be perfect. It would also be nice if there was an option to wash the car mats too. All in all I will continue to be a customer here due to their many convenient locations ?
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October 2023 by Nyia Pierson
Absolutely ridiculous. I had a membership and canceled it due to me moving and they continued to charge me. I contacted them and they told me I was entitled to a refund & to contact them via customer care team but they NEVER answer the phone. I have called everyday during hours and they have me on hold just to randomly hang up on my face. so I cannot get my refund. Their customer care team doesn’t answer the phone I’m not sure anyone is even there.
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October 2023 by Bonifacio Diaz Larrieta
Well maintained location...unfortunately my car did not get cleaned as it should, seemed like the sensors are not calibrated accurately and the 1st half of my car's hood did not get washed.
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October 2023 by Subrina P.
Was given the wrong car wash, went to the vending machine and didn't get what i paid for, there's new a scratch on my driver side door, tried calling the store to get a refund for my missing product and to see if i could file a claim for the scratch, called 20 times in 20 minutes and no one answered, their customer service call number is closed on weekends, and there's no online customer support.
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September 2023 by Ruth S.
Soooo crowded! The wash cycle seems to always power down in the middle while going through. ??Basic is $10 which you could get a deluxe plus at a Shell station for that price.
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August 2023 by Bob Trammell
Great car wash with many locations. Try their subscription plan and use them all as often as you want for one low price!
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August 2023 by Jordan A.
This location had a metal piece sticking out in the center of the car wash and it shattered my window. When calling the team members to report the issue during my wash, they said no manager was available and to contact the 1800 number, I contacted the 1800 number, it was closed, emailed corporate, received a two week turn around period for a response. Went the next morning talked to the manager "Aaron" who agreed that the team members were "understaffed, extremely busy, and should have accessed the incident right way." Was told it would take 48 hours to start the claim, gave him all the information needed to escalate up as well, still not answering phone calls. Was told the "regional manager "Cesar" would call me to proceed forward last Friday, went into location to speak to Aaron, Wednesday, he brushed me off and said he'd email Cesar to contact me ASAP, here it is Friday, no calls, no voicemails, no response, still a broken window, still no resolve. I've been dealing with this window issue two weeks, during the rain and still no resolve. Save your money and time, go to an actual detail place, that would handle their business with care and a sense of urgency, these people are crooks!!!
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August 2023 by Ezekiel L
I love coming here and having my car washed, great place. Employee's alway greet you with a smile and a wave.
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July 2023 by miguel Aguilar
I have a monthly membership and it's cheap and convenient but alot of the times parts of the car wash are not working. Wish they would stay on it
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June 2023 by Amy Gonzalez
This place is ridiculous I pay for a membership and everytime they let someone go In Front me make me wait and the girl was super rude I don't understand why pay for membership to get three cars who come after you go all a sudden first smh I'm about to cancel and go else where!!! If I could rate zero stars I would
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June 2023 by Amy Christensen
This place is ridiculous I pay for a membership and everytime they let someone go In Front me make me wait and the girl was super rude I don't understand why pay for membership to get three cars who come after you go all a sudden first smh I'm about to cancel and go else where!!! If I could rate zero stars I would
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June 2023 by Stephen Loftus
Very poor customer service. No control of the cars flowing through the car wash. You can pay for a premium wash and they direct another car in front of you and that person gets the premium wash you paid for and you end up with a patient car wash. What an absolute scam. If only the original cruz thru car wash still existed......
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June 2023 by Consuelo Villafuerte
I have used this location in many other occasions, and the employees have been polite and friendly. But today, was exceptionally one of the best experiences.This review is for Lily. today I stopped by because I was having problems with my membership. Lily introduced herself and was very polite, she listened to me and got to work. Lily truly went above and beyond to help me figure out what the issue was. After already having gone to two other locations and not even the bare minimum was invested into helping me figure out, Lily for sure took it the extra mile. She contacted IT support for me and took my information and told me she was going to call me back as soon as she heard anything. 30 minutes after leaving the location with some hope, She called me and told me that she was able to get answers and got my issues fixed and working again. Thanks to the amazing service Lily provided, this location will be the only location I use from now on. Employees like Lily are hard to come by and I do hope that after this review, shes fairly compensated for her commitment to providing excellent customer service.
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May 2023 by Letty Pantoja
Bad! The woman charged twice for washing my car on panama ln. and called many times and no one answers, and that is not reliable for customers who take more money from the card.
