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February 2024 by Shelley Soliz
The people were very friendly and helpful. I really liked the price of the rental wasn't to high.
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February 2024 by sherre vernon
Alexis at the downtown Bakersfield location was so helpful! My train was late, he picked me up anyway and helped me get out of the lot in under 10 minutes. I made it to my appointment on time!
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January 2024 by Guadalupe Espinoza
I have rented a couple of times recently and had no issues. Very quick and easy process, nice helpful staff, and good prices. The deposits are returned quickly. I would be most definitely using them in the future. I'm also thinking about purchasing a car from them in the future.
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January 2024 by Andre Castillo
They helped and made sure I was taking care of
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January 2024 by k blake
Thank you Enterprise for making our holiday travel a bit easier. No hassle check in, we were in and out in under 20minutes. The return of the vehicle was super simple and Walid made sure to answer any questions we had he was knowledgeable and very nice. Return also took less than 10 minutes although we picked Walid's brain about the car we had. He was able to get us in contact with the sales department. Great experience from start to finish. Unfortunately our rental agreement didn't have the name of the young man who checked us in. He was amazing as well. I'd love to give him a shout out. Well done!
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December 2023 by Cheryl Manning
nice place and friendly staff
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December 2023 by Jordan C.
Had to use enterprise while my car was getting fixed through my insurance. Had to use a giant truck I was uncomfortable with and then we turned the truck back in, everything was fine... 2 weeks later after a "thorough inspection" we get a bill for hundreds of dollars listing damage, a missing spare tire, etc. We had the truck for 3 days and used it to drive to work and home. We are just normal people who needed our car fixed and we now are out hundreds (and at the holiday season) because of their mistake or negligence. Just a straight up scam. DO NOT USE THIS ENTERPRISE. They will rip you off. Use literally anywhere else possible. Or just ask a friend for a ride. Not trustworthy at all. EDIT: We have resolved the issue now. It was a mistake on the part of enterprise as the original rental agreement clearly stated the missing spare tire. So we went through months of stress and being threatened to be sent to collections because of an oversight on this Enterprise's part. (Actually multiple oversights as no one through the whole process except us thought to look at the original rental paperwork?) So... my review stands. I wouldn't use them again. We almost paid hundreds of dollars because they were negligent and careless. I definitely wouldn't want this stress again.
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November 2023 by tnunez1989
It was a really good experience I really appreciated how Chase helped me out and explained every single question I had thank you again. I Will be returning for more business soon.
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November 2023 by MICHELLE PAYNE
The customer service at enterprise on 24th st is amazing. I have never had a problem. They are always very professional and ensure the customer is satisfied.
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November 2023 by Nelle A.
I received the best customer service today from the entire staff at this Enterprise location. I will definitely continue to use this location in the future. Thank you to Fabian (I hope this is correct-at least that's the name that was listed on the tablet he was using) for your excellent customer service!
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October 2023 by Leah Martinez
This location makes things smooth to rent. I have never had a bad experience at this location.
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September 2023 by April DeLeon
Staff was efficient and thorough. Rental and return process was very quick and easy,
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August 2023 by Stephanie L.
I went to the 24th st office for a rental that was covered by my warranty & they said they couldn't take a debt card. I was told to bring $50 for a deposit & the car was covered. Didn't work. I don't think I could of got it with a credit card either. The bitch acted like it was personal. Not even. WTF??
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August 2023 by Jewels Peart
So thankful for the amazing service at my local Enterprise car rental! They always treat us with respect and care. We always get our service quickly and efficiently and I’m always pleased with the vehicle I rent, and if for any reason I’ve wanted to switch, they accommodate my needs.
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August 2023 by frozen h.
Was given a car at 3/4ths tank on monday. only drove a 1/4 tanks worth. I filled it up well above the 3/4ths mark and it was almost full. Yet on my statement it shows I brought it missing 2.5 gallons. They sent me the statement minutes before they close and wouldn't answer my calls about the situation. Super sheisty.
