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March 2024 by Diego P.
I can not believe that manager Mary did not get fired when she falsely accused me of stealing would not let me buy shoes and banned me from the store I was with my family buying shoes for my eldest son who goes to CALIFORNIA STATE UNIVERSITY for biology and out of nowhere she comes up to me said I stole a pair of shoes and I need to leave the store needless to say I was dumbfounded I could not believe I was being profiled by this woman well long story short I told her to look at the cameras she wouldn't so I called the cops they looked at the tapes said I did nothing wrong but that Mary the manager still wants to banned me from the store I called corporate and was told by the main manager of all the stores that Mary is there to sell shoes not shoe away customers and that this incident will not be swept under the rug and yet I see Mary still works there I guess they really don't care about their customers profiling someone because of the color of their skin is not OK Mary.
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January 2024 by Linda Stockton
I like this place enough but I hate all these ridiculous prices that are everywhere just so you know I'm not singling them out on this.
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January 2024 by Arturo Franco
Varied prices and footwear for all tastes
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January 2024 by Everardo Reyes
Great store to buy shoes or any foot wear. I would recommend it to anyone who needs to buy shoes to go here. Great customer service ??? Thank you to the workers for there help. Bought my sons crocks and he is going to love them. Thank you ???
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December 2023 by DJ Hoze
I needed work shoes a week ago, they were out of stock so i had some ship. I received the wrong pairThe manager put the order in wrong i need all leather, but i received the mesh ones
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December 2023 by Lynn Garcia
Mary deserves 0 stars !!!!Store manager Mary is the worst , never had good customer service at famous footwear with her , she acts like she hates her job !! she harasses her employees and you can tell they cant stand her , that must be her pay back for trying to get the old assistant manager fired , she needs to go back where she came from !!!
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November 2023 by K W.
Excellent customer service! Mary and her staff are the best, friendly and helpful. Mary is very attentive and goes above and beyond to be helpful by finding the right size shoe in store or on line if needed. When I find shoes I like, I check to see if they are available at Famous Footwear so I can give my business to Mary's store. She has proven on many occasions that she is committed to her customers and providing first class service. Because of her, I am a loyal customer.
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September 2023 by janet cater
This is my go-to store for shoes. The service has always been great; very helpful staff! I took my 95 year old mother there recently. She can be hard to fit, but Mary worked with her until she found shoes that were comfortable and supportive. Before school began I took a group of 12 kids there to get school shoes. The staff made sure each pair of shoes was a good fit and each child left with a pair of shoes that they loved. One pair of shoes needed to be ordered. It came in earlier than expected and this girl had her new shoes for the first day of school. Love the staff, love the service!
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September 2023 by Jessica S.
Terrible service! The line was 15 people long and the sales floor staff told us that the store manager wouldn't allow them to open a register! Waited 30 minutes in line and then the same gentleman that told me that he wasn't allowed on the register decided to open a register and it did not apologize for the wait etc. He said that the store manager's name was Mary and that she would not allow him to get on a register! Ridiculous
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August 2023 by Janet C.
This is my go-to store for shoes. The service has always been great; very helpful staff! I took my 95 year old mother there recently. She can be hard to fit, but Mary worked with her until she found shoes that were comfortable and supportive. Before school began I took a group of 12 kids there to get school shoes. The staff made sure each pair of shoes was a good fit and each child left with a pair of shoes that they loved. One pair of shoes needed to be ordered. It came in earlier than expected and this girl had her new shoes for the first day of school. Love the staff, love the service!
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August 2023 by Kathryn Hart
We go to Famous Footwear every year for my daughter's school shoes. Today 8/06/2023, we were helped by Esmeralda, and she was amazing. My daughter was correctly measured, and she included my daughter and listened to her choices! Esmeralda found her size, made sure they fit correctly. I could not ask for better experience. This is why I drive across town to Famous Footwear! We will be back for her winter boots.
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August 2023 by Jess
What can I say. Service sucks. Walked out because they let someone in front of me knowing well I was there a good few minutes prior as the only one in line. Very bad communication. 0 stars if I could
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August 2023 by Cynthia M.
I brought my kids in on Thursday and Mary and her assistant were so helpful! Since it was so close to school beginning I feared that the supply would be low but it wasn't! The shelves were stocked with the sizes that we needed and the store was very clean and organized.
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August 2023 by Cheree L.
If I could give 10 stars, I would. I volunteer in an after school program and for several years our volunteers have brought our kids to Famous Footwear to get new shoes for school. I can't say enough about Mary, the manager. She not only welcomes our kids, she goes out of her way to accommodate our needs with dedicated staff members to assist. Our kids are so excited to have the opportunity to choose their own new shoes. I appreciate Mary and all the staff at Famous Footwear for the kindness and patience they show to each child, making them feel special and welcome. Thank you and may God bless you all!
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August 2023 by Kimberly V.
If I can give a 0 star review on this Famous Footwear store, I wouldn't hesitate to do so. The store is a mess and management could definitely improve. There are a handful of employees who provided great costumer service and were extremely accommodating. The problem I've had over my past few visits is the current manager. Current manager, Mary, lacks costumer service skills and is just rude. She gets annoyed when we ask her questions when it's her job to answer with respect and a smile on her face. I have also heard from many others (costumers and employees) that Mary is no where near being a good manager. She has made my experience at this store absolutely horrible. I do not recommend this Famous Footwear location. Go to another location if possible! Thanks a lot Mary
