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January 2024 by Brittney J.
So I've been banking with valley strong for a few years. I see a few comments saying they liked it better when it was kern schools. To me everything is the same, you're still banking with a small, homegrown credit union. I've gone negative on my account because I needed gas and they give you a week or so before charging you a fee. Today I went in and Devin at the front desk was so helpful. He immediately solved my issue with my card not working. Great service. Great personality.
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January 2024 by Joseph Etcheverry
While opening an account the representative was very informative and answered my questions while offering me insight. This experience was above the service of big corporation banks. I'm appreciative.
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January 2024 by Mitchell Price
I've done business with this bank for many yrs.. They take good care of me.. Their security is good for customers. 5 stars easy peasy
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January 2024 by Christine Campas
Eduardo Avalos was our financial officer who was very professional and supportive in assisting us with setting up our account.
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December 2023 by HemiRick 1
Went by to open a new account today was debating on it for quite some time now but glad i finally went for it! I was helped out by brenda she was very helpful, polite and very professional! She walked me through the process and benefits and i was sold! Thank you valley strong first day and already feel like ive made the right choice! I will highly recommend this downtown branch! Thank you!
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December 2023 by Tessa Andrews
Everyone I worked with during the loan process was incredible. They were pleasant, kind, and efficient!
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December 2023 by Maria Roque
The banker that assisted me was nice and professional. My app issue was resolved quickly.
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December 2023 by Chelsea Pryor (Chey)
My teller was great very friendly very helpful great service I would recommend her.
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October 2023 by Fitzgerald graves
It took 5 hours to open an account 8 online attempts and 3 attempts in-person. Once I got with the loan officer I was done in roughly 49 minutes. And some laughs.
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September 2023 by Wenoka Brown
I appreciate the service, but I was in there getting help for 2 hours just to open up a small business account.. I was patient, the clerk was nice and helpful
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September 2023 by Cheryl Lynch, Del Rio
Very helpful with my needs. Thank you so very much. So pleasant to work with, very mannerly. Something you don't get alot of anymore with all people.
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August 2023 by Allison Z.
Did a refinance with Valley Strong almost a year ago and because my mortgage is over their transfer/bill pay limit of $2500, I have to call in every month to make my payment. Not only is this a time suck but they have the nerve to charge me $4.99 EVERY TIME. I told them that it's not my issue that their technology isn't built to 1 - take transfers over $2500 and 2 - have a simple "make payment" button. I had the displeasure of speaking with their call center supervisor, Cedric, yesterday who was of zero help nor did he care one bit about waiving this ridiculous monthly fee. His supervisor, Xochitl, really should so a better job teaching their employees customer service! I will be refinancing into another lender as soon as rates drop. Get your technology up to speed Valley Strong!!
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August 2023 by Kastina Safir
Very helpful and understanding the staff was amazing at helping me get set up and feel comfortable
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July 2023 by Karyn Mouser
I was given excellent customer service by Karla at member services. I was just before closing and I had quite a bit to get done and she took her time and was very friendly and did not rush me at all. She was knowledgeable,friendly and I was able to get everything done and out the door just before closing. Great job , Valley Strong !
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July 2023 by Karyn R.
I was given excellent customer service by Karla at member services. I was just before closing and I had quite a bit to get done and she took her time and was very friendly and did not rush me at all. She was knowledgeable,friendly and I was able to get everything done and out the door just before closing. Great job , Valley Strong !