-
December 2023 by Erika Soto
Very helpful and friendly. Gave me good service even though they were shortstaffed I appreciate your help.
-
December 2023 by Ivan Corral
I had a wonderful experience . I came in to the bank was greeted and directed to see a bank consultant who's name is Gurveen Sekhon. She was very professional and helpful I was able to conduct my business in a timely manner . Thank you all for your help.
-
December 2023 by Harold Laux
Nice and friendly service very helpful on things that I wanted to have made it easy for me to do
-
November 2023 by David Hamblet
Had a great experience opening my new checking and savings account. Associate was very helpful answering all the questions I had. I am looking forward to having a long relationship with Valley Strong Credit Union. Keep up the great work.
-
October 2023 by Laura Garcia
Valley Strong Credit Union has always been there to help me in all my financial dealings. I would highly recommend to anyone.
-
September 2023 by Michelli Vargas
Today I went to Valley Strong and was treated like Royalty, lol. I'm seriously in disbelief at the level of customer service received today. A pleasing experience with Friendly staff who made me feel so welcome. I know I have found my forever credit union. I couldn't be happier with the level of service I received today from Gurveen Sekhon. Huge plus is there are several locations throughout Bakersfield and they open Mon-Sat. ☆☆☆☆☆
-
August 2023 by Mary D.
Horrible customer service. When you apply for a loan, they do not reach out to you and ask further questions if needed they will just decline your application. When I called to check on it and explained things to the representative she would just pause and not say anything but "you can re apply" if they actually had conversations and went over peoples credit reports and income with them and got full explanations and sent back to the UW for review then declined it then that would be a better experience. But no calls or emails regarding the application for 3 days is poor quality of customer service. I applied elsewhere and was approved for $8k more that I requested with no issues. I thank you all for such horrible service.
-
August 2023 by BoHemi12
Gurveen was very personable and professional. She made me feel part of the Valley Family. My needs were met in a timely fashion. I would 100% recommend being part of the Valley Family.
-
August 2023 by LadyDragon 767
Polite and professional staff, I will be doing business there more often.
-
July 2023 by Linda Livingston
The lady that helped us was great but it was frustrating to open an account, make a deposit, and not walk out without a card to access my deposit…..because the machine was broken and apparently wasn’t fixed by the end of today. We will see about tomorrow.
-
July 2023 by Nicholas N.
Very bad experience, I’ve been a member for 3 years and went to apply for my first loan ever(only 1000). The employee I had spoken to was way too interrogating, asking what I will be spending my first loan on, proof of insurance, and then goes on to tell me it’s a 20% interest rate-after I insisted on wanting a personal loan. I have given this bank no reason to treat me like this, especially with with my credit being where it is at 21.
-
July 2023 by Maggie Molina
Had a very nice experience. Bryan is the one who helped me in my appointment. Bryan was very polite, patient, and was able to help me open a new account with Valley Strong.
-
July 2023 by cuauhtemoc cabral
Always helpful and patient with their customers every time I go to the bank I look forward to the helpfulness of the bank and the beauty of the location to me still best looking bank in Bakersfield whenever I need help they always have the right answers to my inquiries with my finances
-
May 2023 by Angela Frazier
I really enjoyed the service today very easy opening up my checking account I wish I would have done it sooner thank you
-
May 2023 by Rudy De La Rosa
Felt welcomed as soon as I walked in. I moved here from Fresno. My bank was Noble Credit Union and being local I needed to open up a credit union here and liked the way I was treated here. Very professional.
