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March 2024 by Steve
Over charge for service shop local get 2 opinion shop local
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March 2024 by Sebastiano Caminiti
The people here are great and extremely helpful when explaining things. The prices are great too, with an oil change and fixing a tire coming out to about $100 per car which is fantastic compared to other places.The only downside was how painfully slow it was. For two cars, with an appointment for each, took over 4 hours, and the place wasn't even busy. But I see this as the 'You can only pick two: fast, cheap, and good. You get the cheap and good services here, while you pay with your time.Overall we'll be coming back for any and all issues with tires and oil changes.
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March 2024 by Dusty Wittman
Les Schwab is the only tire shop I’ll trust. Been doing business with them for years and have never been disappointed. If you care about great service and quality work, this is your place!
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November 2023 by jas ev
Replaced steer tires. Job done quickly .
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October 2023 by Lucifer Foxxx
The team at this shop is horrible (except for a lady in the front who is very kind and helpful), the guy who picked up the phone when I called kept trying to refund my money instead of answering my simple question of "can I get the tires installed at a location im nearby or do i need to come over there" I took my truck to get tires and they refused to do it because 3 bolts were loose on the control arm, they refused to tighten them even though they have multiple services that deal in messing with those bolts. Once I did get those bolts tightened they refused to do an alignment because they deemed my steering "stuff" "too messed up" but neglected to tell me they could also fix those things. They then proceeded to take well over an hour to change 4 tires, while other customers would come in pay, get their tires changed and leave before me. The guy working on my truck also would drop everything to help others with simple tasks any chance he could, including when my tires were done and he had to put 2 bolt covers which he didnt align (small thing doesnt take much longer but makes it look like you care) on so i could go and instead decided to do someone's tire pressure and make me wait even longer than I already had, he also would touch anything but the handle on my door (the window, the door frame, the cloth interior, etc.) Leaving fingerprints all over from his hands that had brake dust and tire soot all over them. Every question I asked him resulted in him finding someone else, having a conversation with them then him coming back and not having a good answer. I have never been more frustrated with a tire shop nor have I ever not wanted to go back to one. Dont go here.
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October 2023 by Brian Williford jr
Well I purchased 2 tires and had an alignment,so far so good,had a flat 3 days ago, got me right in and omw in 25 mins,I used the one by crystal palace.
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August 2023 by Ray Chopra
Had a flat, got the car towed to Buck Owens location. Staff at this location especially Gavin & Brian at the front desk(hope got the name right) were really professional and friendly. Service with a smile and explained the alignment problem with my car very well.Kudos to both of these wonderful people for their professionalism and friendly attitudes I would highly recommend this place for any service.
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August 2023 by Mike B.
All I could say is wow I have been going here since they opened in Bakersfield. I was one of the first customers I have a fleet of service vans. I have always trusted them. I give them all of my company work all of my personal work all of my employees use them I recommend them to absolutely, every one of my customers, friends family and I am really in disbelief of the level of Customerservice by Manager juan he was aware that I wanted a call back he has yet to call me. It has been over a week and then the assistant manager that spoke with joe I was told I should find a mom and pop shop to take care of a van that continues to have problems then on top of that I called the customer service department to file a complaint. I was told that they would investigate and I would receive a call. It's been over a 2 weeks I have not heard from anybody. Nothing was said I had a family member that was in the store recently and he was told that no one really cared. The current management said that I was already spoken to which only conversation I had was with Joe. Juan or customer service has never reached out to me, called me back or anything, which I was told by one of the employees that the current management would lie and tell a different story so they did not get in trouble, and that they have lost and ran off a bunch of longtime customers since they both have become management really in disbelief not even Customerservice has called me back to give me an update or anything. I was also told last week that the managers would say something different and say it didn't go. That way I own a local plumbing business. We have been in business here in Bakersfield since 2009 I definitely will not be referring them ever again and I will tell everybody about my experience because I just don't feel that I was treated right the manager Joe even asked me about my C8 Corvette. He said if your Corvette breaks down you would call right away and get it over here on a tow truck for one what does that matter that's $140,000 car but he was questioning about the work van that was brought in that he thinks something else happened which I already proved him wrong because I have GPS on my vehicle. The technician drove the vehicle for one block pulled over and we had it towed in when I told him that he was lost for words didn't have nothing to say.
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August 2023 by Andy Matteson
My wife and I were traveling cross-country from New York State when we had a tire blow out. We had AAA tow us to the Wes Schwab in Bakersfield, and within a half hour they’d determined they could patch it and had us back on the road. What’s more, they said they were sorry we had such a traumatic experience and there was no charge. Fantastic service and good people.
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August 2023 by Perry Whitman
I go here all the time for all my cars for tires, but this time I went for breaks. Not a good experience. Told them my front brakes squeak and it's getting vibration going down the Grapevine. Specifically told them to only do the front brakes! So they changed the rotors and tried to sell me struts for my back end (that I told them not to look at) that they said was leaking. Never had a problem with my rear vibrating until I get my car back and my front brakes still vibrate coming down the Grapevine. When I ask you to change 1 thing that I know was wrong, don't do anything else!!! Also said my A arm was cracked and tried to sell me that too. Stick to just tires at this place. Update, my brakes still squeak in the front and still vibrate coming down a hill.
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August 2023 by C Donald Butler
I was traveling with my wife and grandkids...We had a tire separation between grapevine and Bakersfield.... We made it to our destination campground for the night.... I changed out the tire and installed the spare... But it was 30 lbs low..( my fault)... Located the store closest to my location... Pulled in to their truck center are and was greeted with how can I help you?... I told the technician what had happened and that I just needed some air.... Told him 80 psi...ok he said... filled the tire and then offered to torque the lug nuts to make sure they were tight....Service above and beyond.....Got us on our way and home safely.....Thank You.... Don and Stella Butler... Galt CAPS... 2020 Ram 3500 dually towing a 40 ft 5th wheel.
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July 2023 by C Donald B.
I was traveling with my wife and grandkids...We had a tire separation between grapevine and Bakersfield.... We made it to our destination campground for the night.... I changed out the tire and installed the spare... But it was 30 lbs low..( my fault)... Located the store closest to my location... Pulled in to their truck center are and was greeted with how can I help you?... I told the technician what had happened and that I just needed some air.... Told him 80 psi...ok he said... filled the tire and then offered to torque the lug nuts to make sure they were tight....Service above and beyond.....Got us on our way and home safely.....Thank You.... Don and Stella Butler... Galt CA PS... 2020 Ram 3500 dually towing a 40 ft 5th wheel.
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July 2023 by Rekha S.
OMG! I was driving Northbound and blew a tire on my 34ft trailer!! Thank goodness I was able to pull off the exit and was near a Les Schwab tire. I pulled up to the Truck service area and Robert came right out to assist me! In the 110 degree weather he graciously changed my rear trailer tire out with my spare. Thanks so much for being so helpful, friendly, and speedy in this heat with changing my tire!!! This gal thanks you so much!!
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June 2023 by Santos Delgado
They are charging me $500 for tie rod labor and an alignment. No discount for being a registered customer. Seems like they are only after the money .I already had tie rods fixed from les schwab. Cheap parts ?? I spent $2000 in tires and suspension work and I feel like they don't care about how I feel
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June 2023 by Lily C.
I have been to Les Schwab for the pre-trip safety checks several times over the past few years. They are always very thorough, explaining everything to me not only after, but sometimes during the check of my car. I recently needed some work done, and the mechanic, Joe, gave me detailed breakdowns of the issues every time. I trust in their work and would go back to them again and again!
