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March 2024 by Bianca A
Horrible customer service. Workers are not understanding and rude. Didn’t like how engraving came out on the hat because they didn’t precisely ask how I would like the engraving. On the paper it drew an outline of the heart and the hat was a filled heart which looked weird and out of place. The lady looked at me dumb and if I was incompetent when I said I didn’t like it and she said there’s nothing she can do?? I work in customer service and I would never treat or stare at my customers this way. I wouldn’t recommend this place because the way I was talked and stared down on. All I wanted was to simply fix the hat that I purchased 80$ for my bf’s birthday. Honestly really sad about my experience here.
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March 2024 by Shaun
Bad customer service they ignore me and alway on there phones, bought my son a hat for Christmas and it started coming apart at the seams they will not exchange it POS people
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December 2023 by Betty B
I needed a last-minute gift,lids was the spot
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March 2023 by Bob Trammell
The place to go for a new cap - but they're not cheap!
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February 2023 by Balinderpreet Mangat
Horrible service, the guy was very rude to answer questions and his partner was on the phone the entire time, no greetings, acted like we were bothering them by asking about the products….I don’t understand why they open store if they don’t even offer customer service…I guess they would rather prefer people to spend their money elsewhere.
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February 2023 by Mario Sanchez
Guy kept calling a cap, a hat , and I kept requesting a cap! He didn’t not like the tone a gave him , so he hanged up on me! Asswokes
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December 2022 by Javier Cffe3ortez
They are rude in front I try to pick a hat it was at the top top I ask for help they so no
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December 2022 by juan antonio ramirez galvez
The best place to embroider caps go and visit this place within the valley plaza, cheap and with excellent service, cheer up, we will increase sales for lids, if you like to customize your cap, visit
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December 2022 by Resist Resist
Horrible service the guy there is rude to answer questions i pay for the service i really wish for him a very good day.
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October 2022 by Luis Pineda
So many choices for fitted hats with such kind staff
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August 2022 by Joseph Oliva
Cool store and service was quick.
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April 2022 by Michael Laboca
Great place for a Ball cap. A little pricey
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March 2022 by elena osuna
If I could give zero stars I would. Walked in to buy my son a hat & the customer service was horrible. I went to ask a question and instead of paying attention to me the customer he kept talking away with another girl there. It honestly felt like I was bothering them. I walked out and spent my money elsewhere.
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March 2022 by Yolanda Simental
They are awesome for your choice of sports they have it
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March 2022 by Nina L.
This place is garbage customer service they have none whatsoever. If you wanted to steal from this place you could because employees do not pay attention at all they are just stuck on their phones they don't greet you when you come in or when you leave they don't even notice.
