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December 2023 by Angelo S.
It was time to buy a new dining room set and I started at Ashley. I walked in and not one person greeted me. Not one! I walked the store looking for/at dining sets and not one person came to ask me what I was looking for or if they could help. Not one! So I left. I ended up at Furniture Land on Ming and was immediately greeted by an associate, Sandra. She told me where the dining sets were located in the store and let me browse uninterrupted. I found a nice set and she worked to get it delivered on the day I wanted.Furniture Land is a very nice store, clean and a huge selection. Sandra was pleasant, knowledgeable and professional. Lastly, I was notified by text that my furniture was on the way and it arrived as the text informed me. The guys set it up and we're gone within 30 minutes.It was a good experience from start to finish and I highly recommend Furniture Land. When it's time to buy any furniture, my first stop will be at Furniture Land!
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December 2023 by Jessica S.
The service was unmatched--definitely a WHITE GLOVE treatment! The selection is so expansive--2 floors to outfit your entire home--every room, including mattresses, appliances, lighting, and accessories. We walked away feeling like we got a great deal, with quality furniture--value! Thanks Mike and Basem!
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December 2023 by Jose J.
Their servers was great, but they lied about the date we were going to receive our couches and also lied about our first payment we already gave the first three payments. I still haven't received the couches. The price is all right, Personally, I am not buying from them again
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December 2023 by Esme M.
I went into furniture land on November 25, 2023. I found a dresser with mirror and a dresser chest that I liked at a different furniture store(Capitán Furniture) but I was shopping around. Fabian, the sales associate that assisted me during my visit guaranteed me that he could get the same items at a better price. Fabian even mentioned he had worked at Capitan Furniture prior to working at furniture land and that he would get me what I wanted. I trusted him and paid for everything in full. On December 7,2023 I received a phone call from furniture land stating they could not obtain the items I paid for because they were only available at Capitan Furniture. Fabian didn't even have the decency to inform me of his mistake personally. I have been calling them since December 7,2023. I left two verbal messages with the customer service secretary , a voice message to the supervisor Mike's answering machine. They have not bothered to return any of my calls. Yesterday on December 10,2023 I finally spoke with Mike, he said he could return my money but if there was something else that I liked he would be able to get me a good deal because he would rather keep my business. Mike said he would call me back in 15 minutes after I sent him the pictures of another dresser with mirror and dresser chest that I liked. He never bothered to call me back. It's very upsetting and disappointing to have such terrible customer service at this furniture store. They definitely do not care about taking care of their customers. I called today December 11,2023 and was told by the customer secretary Mike had just gotten out of a business meeting, that she would transfer me to sales, to ask for Mike. Once again, I only got the answering machine. I called back, this time the secretary said Mike was still in a business meeting and that he would call me back in 10 minute. It's been WELL over 10 minutes and I have yet to receive a call. I do NOT recommend this furniture store to anyone. It's very apparent they do not care to follow through with their customers to resolve the mistakes they make. I myself will take my business elsewhere. I hope they return my money without any further problems.
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November 2023 by Amber J.
My experience with this company was great from shopping down to the delivery the customer service that I received from Natalie Ana and Sandra was wonderful very friendly professional they really helped me decide between a few bedroom sets the arrival time was fast I had my new bed in 8 days and the delivery drivers were very fast friendly and professional I will definitely be making more purchases
