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December 2023 by Dorenda Cook
Git a new phone at FULL price and a week later recieved a notice saying I was due for an UPGRADE HaHaHa jokes on me
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December 2023 by Ryan Quinn
Great service, employee was very polite!!!
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October 2023 by Sarah Huntley
The girl there was super nice and helped me when I needed to change services.
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June 2023 by Jose Pinto
Went to Verizon after 15 years + of service.They were okay with losing customers after sprint merger. Nobody knew about returning leased equipment. Now I have some an unpa9d balance due to their lack of knowledge.
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January 2023 by First Strike
After purchasing a new vehicle I needed a new phone mine being 6 yrs old and would not work properly with the vehicle. They lacked inventory and was limited to two phone's in addition I had to purchase a new phone cable $25+tax unbelievable for a cell phone cable! I still wish they had more of a selection but customer service was ok.
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December 2022 by Trinidad Lopez
Just paying my bill...the clerk was very helpful and knowledgeable
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August 2021 by Jacob Hernandez
My mother went to this Metro with the intention of only asking a question and paying the family’s phone bill. She went in to simply ask what should she do when the message “network not available” message popped up on the phone she was trying to connect herself, so she could avoid the $20 charge that metro charges for switching devices. The employee who helped her, AmiSai, said she’ll be right back. My mother understood she was simply going to give her an answer for her question, but instead, AmiSai comes back and tells my mother that the phone has been switched and now she’s being charged $20. My mother was clear with her saying she doesn’t want to pay, and wanted to do it herself, but paid to avoid frustration. When AmiSai tried to make sure the phone was connected, she picked up the phone, tried calling my mothers phone, and found out she had connected a different number that was on my mother’s account to that phone. She apologized and tried correcting the changes, but couldn’t due to the fact that the SIM card had just recently been activated, and told my mom she would have to pay for a totally new SIM card. So, due to the errors of AmiSai, my mother had to pay $20 for assistance she did not request and an extra $10 for a SIM card simply because AmiSaid was careless and added the wrong number to the phone she was trying to connect. We’re not ones to complain or even write reviews, but this was incredibly frustrating for my mother as she was forced to pay $30 with no manager on site. Only one employee was able to correct AmiSai’s mistake of making my mother purchase a SIM card, and she was refunded for that. My mother waited 1 1/2 hours and a lot of people walked out. It’s unfortunate that I have to write this but this was unacceptable
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August 2021 by Alicia Ribeiro
I drove up to metro 30 minutes to 7 since on the website it says they close at 7 I drive up and nobody is there and everything is locked up and a sign that says they close at 6
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August 2021 by terry brown
Having issues with my new phone ?
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June 2020 by Michael S.
I was a Metropcs customer from sometime in the early 2000 til 3/2020. I was trying to close my account and port my number to T-Mobile 3/23 since they had a good offer. During the process of trying to port my number the phone I was using some how became corrupted/damaged and I was not able to use the phone. I tried putting the chip in the new phone and it still did not work. I called MetroPCS customer service explained the situation and their rep said "charge the phone and the phone will work and you can port your number then". I tried three more times calling customer service speaking with three different reps, adding each time that they had just cashed my payment on April1 and have $180 cash that I would like back. One of the three suggested going to their Ming store show my id to proved identification of who I am. The next day I went to the store, the woman did not want to help me told me she can't except my valid driver license. Went to the parking lot called customer service explained the situation to the customer rep kept her on the line as the rep suggested walked back in the store and now she was yelling "I can't help you" "please leave". I disconnected my call with the rep since she said there was nothing that can be done. I called customer service again asked for a supervisor waited on line for a good 20+ minutes, explained the situation to the supervisor Mark 304562 he suggested going to the 4004 Panama Ln. A similar situation happened like Ming. The only difference was this rep said I should of closed the account so the cash I had would not be used for the account. Some how the account went from $180 in April to $0 in May plus the $40 cashed on April 1 the rep said I should of closed the account so the funds would have not been touched. MetroPCS is so disorganized. I did tell the first rep that I am trying to close the account to port my number! I wonder how many other customers they have ripped off!
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December 2019 by Angel R.
I just used my T-Mobile Tuesday application to redeem my free gloves. Both me and my husband had to wait until Eddie handed a couple of gloves to random people walking in asking for them WITHOUT SHOWING HIM THIER APPLICATION. Why did Eddie do that? Why did we have to wait although we showed him the app. When we asked, he had no answer rather than: I am doing my job. But we didn't see him doing his job. Maybe he gave them the gloves for free because he knows them.
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November 2019 by Lisa J.
Truly expedient and exceptional service at this location. We usually patronize the Marketplace where the manager is superlative (Ceaser Rodriguez). We stopped by the Ming Ave location where we were informed that Caesar was filling in at the Panama store location. We drove directly there, only to learn that Caesar was off work yesterday! Not to worry. Carlos assures us he could handle anything we need in Caesar's absence. We explained our concern, and within ten minutes Carlos had ameliorated the situation and allayed all of our fears and stress. Carlos proved to be exemplary, and handled the matter professionally and promptly. In our town, at our T-Mobile stores, the managers and team members equally extend superior customer service. We are grateful for Carlos's time and expertise. Just one more reason we LOVE T-Mobile!!!
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June 2019 by Dani M.
I went into T Mobile because I needed a printout for court. All I needed was just something stating how long I've been a customer with T Mobile. I called customer service to see if it was possible before I packed up my four kids. Customer service assured me that I would be able to just walk and get a printout. I walk in the store and explain to them exactly what I needed. They automatically said they couldn't do it... I called customer service while I was there and they told me that they could which I already knew but I was trying to prove to them so they could just give me a printout and I could get on my way instead they argued with me and then just walked away from me while I was trying to explain what customer service was telling me . I ended up going to the T Mobile in the mall and within 5 minutes I got exactly what I needed. I won't be back to this location. I did not get their names but it was 3 men and this took place on June 6th 2019 at 6:30pm.
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September 2018 by Janie H.
Last night I visited this location and was completely impressed with the customer service I received by Jose. He answered all of my questions about my phone plan, and purchasing a new phone. I would recommend this location to anyone thats looking to switch over to Tmobile or starting up a new plan.
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July 2018 by Melissa H.
My 6 was not working on my way home , went into T-Mobile to get a 8 the first guy that help was really friendly , set everything up for me , took it home an notice , I got the wrong color , my mistake should of pay attention. Chatted with T-Mobile on line an told him what happen , he said no problem take it in an exchange it , then I ask do I have to pay the stocking Fee he said no charge . Now I go into the store an was told I have to paid the fee , even there was a note on my account not to charge me , I had to go back online an talk to T-Mobile , the guy that help me in the store said they are different from online not the same they have differ policy ( does that even make sense) . Online T-Mobile took care of me , online is so much better with customer service. Reason why this store getting one star is because the guy that help me didn't even set it up gave me my phone an said there you go . Your done . Like seriously no thank you ( I upgrade for a plus I know they get commission) ! I had to say thank you even though I didn't want to because I was in that store for 90 mins to do a exchange . If I can rate the T-Mobile online they get 5 stars this store 1 Star .
