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September 2023 by Dianna D.
This particular Sparkling Image car wash is near my work and we recommend our hotel guests to them. Never again. Maybe because they wanted to go home for Labor Day and were in a rush. They missed so many places in the car. Dash still dusty, console area not done. Why do I paid $30+ for something I have to go over when I get home? Bad Sparkling Image.
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June 2023 by C A.
Just flat out not a good wash and clean.... Spent $34.99 and should have gotten my money back to be honest. Specifically spoke about certain things (bugs in front grill, rims getting wiped down) things that in the past have lacked so I was sure to bring it up. Failed to properly wash my truck over and over again and yesterday they lost a customer because of it. Watched the two people "dry" my truck for 20 minutes moving like zombies and miss entire sections that I had to go home and CLEAN AGAIN! Just BS when you pay $34.99 and still have to wash it and dry it again at home. Oh, and the don't even get me started on the interior, just as bad of attention to detail as the outside. D- on the work both in and out on my vehicle.
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June 2023 by Rhonda N.
I tried one last time because it was convenient. When I complained to the manager last time I was told to tell them at the beginning that I want them to dry under my trunk lid (which should be automatic, but hey I get it). This morning I did just that, I told the guy in the yellow shirt at the vacuum station to make sure they dry under the trunk lid. HE WROTE IT ON THE TICKET!!!!! They still had to be told to do it. I'm not sure if they are incompetent, illiterate or JUST PLAIN LAZY!!!!! I'M DONE!!!!!!!
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May 2023 by Lawrence S.
I choose the $69.99 wax option and was able to see my car while the service was preformed.They only waxed the sides of my car and not the mirrors, front bumper, or hood.When they said my car was ready I walked over and noticed bugs and unwashed parts on the hood and asked how could it have been waxed if it was still dirty. The man stared at me and did not answer. He handed me my key and would not get a manger or answer my question on why the whole car was not waxed.This is my second poor experience here, so I won't return.
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May 2023 by PatrickJ T.
Wifey was complaining that her car was way too dirty. Being the lazy guy that I am, I drove it over to this Sparkling image Car Wash on Rosedale Hwy. They were offering a special for four washes so I went ahead and purchased the deal.As of this writing, I've had the car washed twice. Each time the car has exited the car wash pretty clean. The folks who finished cleaning the car did an okay job. I only say it was okay because they could have done a lot better job. They would work on cleaning the both the inside and outside of the car for a few minutes. I'd walk over to the car and see that it was still quite dirty. To their credit, when I told them and asked them to clean certain areas more they would not give me any problems.Overall, I'm fine with the service provided at this Sparkling Image Car Wash. Will continue to patronize them from time to time.
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March 2023 by Rellon P.
After spending $70 on a wash for my truck, I spent 10 min wiping down the outside and inside of my truck in front of the staff. Do you think they asked what was wrong or offered to help??? NOPE!!! My dash and cup holders had more shinny liquid on than the tires. It took two mirco fiber towels of mine to dry off the slick surfaces inside. I find it crazy how nobody asked if I was OK. Poor, poor quality and service.
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January 2023 by Marian H.
There is know reason for my car to have dirt on it and they don't see it Second wash needed!
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December 2022 by Brian S.
Great car wash place in Bakersfield. Been coming here off and on since for over 20 years. Always a fine job.
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October 2022 by Sandy A.
Once again, I gave this place a chance to wash my car worth the $20 I paid. Regrettably, I was in such a hurry to leave, I don't notice the dirt they left behind. They didn't even wipe off my dash or radio. I was heading out of town so I couldn't turn around and go back. The last review I wrote was also a one star but the manager responded with professionalism by offering to redo the wash. So I went ahead and paid again giving them the benefit of the doubt. And when you gave the gal taking your receipt a hefty tip and she doesn't bother with a thank you, pathetic.
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August 2022 by Regina C.
My boyfriend brought his car in to get cleaned before going on a trip and once he went back to go get the car - the manager in charge told him the cd player got jammed and so it wouldn't load or unload. He was then further told that there's nothing else they could do about the damage they've done. Really bad service. It was a $50 detailing of the car and they treat it like that? Unbelievable. Definitely do not recommend going here.
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August 2022 by Jen Goretski
I did… I had THE WORST Customer experience EVer! After being ignored for close to 15 minutes at the Mobile 1 Lube Express- No contact or communication from the 3 employees DIRECTLY looking at me- I finally left.Today when I politely called and spoke to the so called “Manager” … He was rude, condescending and then stated “Sorry??!?* …As if this was their “professional normal”. He then proceeded to play the “Hello… Hellooo…Are you there??” And hung up on me!!! He did not even call me back.And when I called right back to speak with him another employee answered and refused to give me the employees name I just spoke to. He proceeded to put the Manager of the Carwash on the phone. At least he was professional- But I knew not much could be done because they are a separate business from the car wash.I REFUSE to pay or play games for zero customer service, zero communication and zero respect.If I could leave NO STARS I would.
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October 2020 by Darrell Winger
The shop takes covid protections seriously. Clean shop, distancing, shields in place, masks on. Been coming here for years and always been happy with their customer service.
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April 2020 by Hirams Handyman
Been going there for the last 5 yrs no problems.
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November 2019 by Jessica M Coles
They always take very good care of my car. Very friendly! Fast services.
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October 2019 by Stscy D.
Not only did I get an amazing car wash at a reasonable price, the manager generously donated a car wash as a raffle prize for our upcoming Hanukkah 8 Krazy Kilometers Fun Run. The staff were friendly and professional. I drive across town to go this car wash because they always do a great job.
