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November 2023 by Brayan R
I have never NEVER, EVER had such a pleasant experience with a dealer.Very impressed, honest and help you in every way.I have bought 11 cars in my life and 2 motorcycle, and this is the best experience I have had.
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November 2023 by Laura Montes
KV at Motor City was AMAZING! He let us be and didnt hound us. He let us drive whatever we wanted and presented us with options. Very informative. Super friendly and beyond helpful. Everything from start to finish was amazing.
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November 2023 by Richard Garcia
The experience of purchasing the vehicle was great. Gloria Velasquez was great to work with. But the great service stopped at the point of purchase! The service department is horrible! No communication, they don't answer the phone, don't return calls and the service advisor's voicemail was full so I could not leave a message. Don't take your car to this place for service. Oh yeah, I forgot to mention all this hassle was for a flat tire. In addition, to the lack of communication they charged me $55 to repair the tire after they determined the tire had to be replaced. I guess they have to make their money somehow.
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October 2023 by Tom Woodard
Easiest car purchase ever as I don’t like haggling. Phoned Lexus dealership and received a great price. They said they would get the car in 24 to 48 hours which they did. Exactly what we wanted. The whole team was courteous while providing excellent service. Thank you Ali and Brooke!!!
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October 2023 by Chris Margoni
My experience with Motor City Lexus of Bakersfield was absolutely outstanding! The entire team that worked with me was truly professional. Brooke spent the required time and effort to get me a vehicle that not only met my expectations but far exceeded them! Thank you so much, I truly appreciate the excellent service.
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October 2023 by Michael Reyes
Kenny at Motor City of Bakersfield is amazing! He over delivered in my expectations and provided one of the best car buying experiences I ever had!I reached out to Motor City Bakersfield because I knew they were one of a few dealerships that sells Lexus' at MSRP currently. Kenny picked up the phone and was straight forward with me at the very beginning. I understood that there is a wait time due to supply chain issues and was already waiting at another dealership for an allocation. He was very clear at setting the expectation for the vehicle and provided me with all the info I needed. I told him exactly what I was looking for. He was very responsive to all my questions.I placed a deposit with Kenny and by the weekend Kenny had found a car at another dealership matching what I was looking for. I didn't expect to get the car right away and thought I had to wait for an allocation. I was not able to make it into the dealership as I live in the Bay Area so Kenny was able to deliver the car to me and arrange the paperwork to be done by overnight mail. Maricela was great at going over all of the options with me and answered all of my questions with financing.The car was delivered to me this morning by another friendly person from the dealership. I was impressed that Kenny was able to get the car I wanted in 2.5 weeks and treated me like a valued customer. Compared to the other dealership I was working with who treated me like another number and didn't really care about making things happen.If you need a Lexus I recommend Motor City Lexus and Kenny because they will make things happen! It doesn't matter where you live, they will make sure you get the car you want!I plan to work with Motor City Lexus for all my future car buying needs!
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October 2023 by Mike R.
Kenny at Motor City of Bakersfield is amazing! He over delivered in my expectations and provided one of the best car buying experiences I ever had! I reached out to Motor City Bakersfield because I knew they were one of a few dealerships that sells Lexus' at MSRP currently. Kenny picked up the phone and was straight forward with me at the very beginning. I understood that there is a wait time due to supply chain issues and was already waiting at another dealership for an allocation. He was very clear at setting the expectation for the vehicle and provided me with all the info I needed. I told him exactly what I was looking for. He was very responsive to all my questions.I placed a deposit with Kenny and by the weekend Kenny had found a car at another dealership matching what I was looking for. I didn't expect to get the car right away and thought I had to wait for an allocation. I was not able to make it into the dealership as I live in the Bay Area so Kenny was able to deliver the car to me and arrange the paperwork to be done by overnight mail. Maricela was great at going over all of the options with me and answered all of my questions with financing.The car was delivered to me this morning by another friendly person from the dealership. I was impressed that Kenny was able to get the car I wanted in 2.5 weeks and treated me like a valued customer. Compared to the other dealership I was working with who treated me like another number and didn't really care about making things happen.If you need a Lexus I recommend Motor City Lexus and Kenny because they will make things happen! It doesn't matter where you live, they will make sure you get the car you want!I plan to work with Motor City Lexus for all my future car buying needs!
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September 2023 by Patrick Grijalva
Gloria always goes above and beyond to take care of me. This is my second Lexus I’m leasing and I didn’t hesitate to reach out to her. She never pressured me or tried to upsell me on anything. I always feel that she truly has my best interests in mind and that’s hard to find in a salesperson. I will continue to go to Gloria as well as refer friends and family to her. She is one of a kind! Thank you Motor City Lexus, Gloria, Natalie, and Dustin for always providing me a great experience!
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September 2023 by Delmi Sorto
One of the best experiences to find a good quality car! KV was very helpful and helped us with having a smooth process. We couldn’t have been happier with our purchase. Thank you to everyone at Motor City Lexus of Bakersfield! We appreciate their time and service.
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September 2023 by Laurie Mcmahon
Everyone from the receptionist to the salesman to the financial person to the tech specialist were incredibly nice and helpful. Fernando was really great to work with. He was straightforward and honest. It was easy to communicate with him. As my husband said, it was the best experience we’ve every had buying a car.
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August 2023 by Ileen B.
Motor City will tell you anything to make the sale and then don't follow through. The car itself is 5 stars then service after isn't even worthy of 1 star. They pass the blame to everyone else. We purchased our NX in February and we're told we would have our 2nd key in 6 months. 6 months later no communication from Motor City, we reached out to them via email and never got a response. I called them and got passed around and was given a number to Lexus Corporate where once again I was passed around being given false information. The Lexus brand is great, however, the customer service afterwards needs a great deal of work. Some communication would have been nice.
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August 2023 by Saffire Hawkins
Best service department I have yet to deal with.Dustin (service consultant) & mechanic Oscar helped me so much. They take care of you here and I am truly appreciative for their great customer service. I am so glad I switched over to Lexus.
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August 2023 by Carolyn Lindstrom
Kenny was the best. He walked me through the whole process. Kept me updated on the status of the car and was exceptionally kind and considerate when it was time to make the final purchase. He even put o red bow on the car when I arrived.
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August 2023 by Zack B.
This is a review for two purchases. In March of 2022, we found ourselves in need of a car. Lexus wasn't even on my radar. I was shopping for a Camry hybrid for my wife. At the time, I couldn't locate a single Camry hybrid in Southern California that didn't have a ridiculous "market adjustment." Even if i ordered one, no one could guarantee when I'd get it or if it would be the trim level I wanted (XSE). I looked at Lexus on the advice of a friend who told me Motor City does not charge more than MSRP. He told me to call Ali, which I'm glad I did. After I made an appointment to drive an ES 300h, I went down and was promptly greeted by Ali. I then found out he's the GM, so he directed me to chat with Kenny, who was the salesman. Kenny gave me the keys to the car and said take it for a spin, have lunch, come back and we'll talk about it. I believe I was driving off the lot on a test drive in under 15 minutes. My wife fell in love. Lexus truly sells itself so she decided we should have a look at pricing. As it turns out, our car was only about 2k more than the Camry I wanted when you added the markup. Kind of a no brainer. But, during early to mid 2022, nothing was in stock. Kenny quoted me 8 weeks and 8 weeks later I got the call. Unfortunately there was some cosmetic damage discovered on the interior blurring prep. So Kenny told me they would have to fix it before we could take delivery and asked if there was anything they could do for me for the delay. I asked half-hearted if he could tint the windows and without hesitation he said no problem. Ceramic tint on all but the windshield too. Delivery day was smooth, zero BS, zero hidden junk fees, 100% transparency. We're 100% satisfied. Ali and Kenny were active ND responsive thru the whole process. Kenny even emailed me 6 months later to schedule my first complimentary service. Just amazing.Soooo...fast forward to last month. My mom was looking at getting a 4runner. I suggested a GX460 and set her up to talk to Ali and Kenny. Same awesome treatment, same awesome pricing, they took care of my mom completely. There was even a weird situation with her down payment and they let her drive off with her word that she'd resolve the issue and make the down payment. She's totally happy with her GX and the whole Motor City Lexus experience. Ali and Kenny, if y'all read this, know that as long as you're there, I'll be buying my next car from you. No question.
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July 2023 by S S n
HelloI was in the market for a lx600 and i had been in contact with several dealers in california i ended up choosing motor city lexus after i called and talked to leo alsadi this guy was awesome. He was upfront with me on the car there one of the few dealers in California that sell their cars at MSRP or in my case lease the car at MSRP when I spoke to him on the phone, he was attentive, upfront with what my payment was going to be and He let me know what paperwork I needed to have ready send off as I was coming from Fresno area going down all the way to Bakersfield(3 hours each way)he even give me a good idea of taking amtrak down there so I could relax on my way over there and when we got there, he picked us up at the train station, ordered us lunch and guided us through the whole process and made us feel like we were home I even had an issue with my insurance and that was the weekend. It was hard to get a hold of them but Leo was ready to step in and try to get us insurance at least to get us over the weekend so I could drive off with the car. I would definitely recommend motor city Lexus again, and again, especially with Leo the whole group over there was amazing l have purchased in the least several Lexus is so I thought I knew what the Lexus experience was but these guys take it up another level even when I went into the back office to do the paperwork they weren't pushy or trying to get me to buy all kinds of add-ons to it
