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March 2024 by Alexis C.
Rat infestation. They tore up the interior of my car. They lied and kept my car when they knew they could not fix it, just needed a new radiator. Would not tell me anything about my car only would tell my boyfriend. Ended up having it towed to Jeep to have it actually fixed. But they did nothing for me after telling me they had a rat infestation and kept my car windows down in their shop.
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December 2023 by Audi's journey to forever family
I have got good service several times before! But last few times, i end it taking my car Some where different!! one of them, dobles the price right in front of you! He thinks people is ignorant!! Feel sorry for his coworkers, he is giving them and that location a bad reputation!!!! I used to really like this place but not after all the foul 2nd x that's on me. I hope they investigate and fire the one doing all tue bad.
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December 2023 by Ruben Castellanos
Was promised 15% off my total bill and just was dismissed. Supposed to take off warning light. And light came back on. Guess I'll have to find another local shop
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October 2023 by Ken G.
I went in and for estimate to replace two wheel studs on my 2022 prius prime. The estimate was $350 dollars. I went to big brand tire & and Service, and they did the job for $24 dollars. Very easy not to recommend this Pep boys to anyone
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September 2023 by Steve
Excellent service and friendly staff, they got the job done fast and did more than expected, a free tire rotation & a fill up on air for my car tires was great, i appreciate it.
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September 2023 by Travis Andreas
I have been going to Pepboys for years and decided to try this location for the first time after moving. The team was honest, timely, and professional. I will definitely be back.
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August 2023 by Kodi
I took my car in when the check engine light came on. They ran the codes and it was my camshaft position sensor that needed to be replaced. They quoted like $116 for the part and around $300 for labor. But then I get a call saying the part is actually going to cost around $300+. I said okay because I needed my car back. But then I looked up the part and it’s $90 at most FROM THE DEALERSHIP. All the others ran about $24. They just took advantage of me and more than triple charged me for a part. I called the customer care line to dispute it and never received a call back from the parts manager. They are very shady here and take advantage of customers that don’t know much about parts. I feel dumb for taking my car here. I never thought a corporate mechanic would be so scandalous. There are plenty of other reviewers that had the same sort of experience.
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July 2023 by Manuel Campos
Great and fast service I recommend them
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July 2023 by Dale C.
What a joke! I purchased a "Lifetime Warranty" part for my car. It went bad, so I contacted Pep Boys, Bakersfield to get a replacement. The first guy said the part wasn't in stock, but if I had the original sales receipt, the store could deal with it. Two days later, I contacted the store (Niles Street, Bakersfield) only to be told there was no warranty, Pep Boys parts was out of business. I was given an 800 number (1-800-558-0572) for resolution to the issue. Well, no surprise to you, I'm sure.... The 800 representative went in to tell me I was mistaken and basically there was nothing I can do about the problem. Although the poor customer service and lack of consideration, plus lack of business understanding on the part of the 800 Rep is evident, contrary to what she said, I can do something.... I may be out a couple of hundred bucks but I can certainly ensure that this irresponsible business practice is brought to the attention of anyone considering spending any money at all with the company. Don't waste your time or money with Pep Boys. There are plenty of other responsible automotive repair/service companies that deserve your business.
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July 2023 by Neph Flix
Daniel was dope. It's hot out... & he step up & went out in the shop to handle my oil change cuz I didn't wanna wait. I had 3 children & my wife with me. Oil change we done in 35 mins.. you are greatly appreciate big dawg.
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July 2023 by Marilu P
Had my headlight bulb replaced, was quick and easy. Luis was very helpful, made the process painless.
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July 2023 by Pablo Perez
Worse service ever. I made an appointment and the manager told me I had to drop it off cause it would be atleast an hour till they get to it. But yes. They took my money immediately. Why make appointments?? All the mechanics were in the shop dancing while they are behind on their service.
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May 2023 by Tina Foster
Fast, especially for how busy they are this a.m. Friendly, and great prices ?
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April 2023 by Debra Smith
VERY NICE MGMT AND WORKFORCE. EVERYONE IS PLEASANT AND ACCOMODATING.
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February 2023 by Fausto Vazquez
I have got good service several times before! But last few times, i end it taking my car some where alse, fuel pump replace, call in estimatd $290, about right! Show to drop up, estimated $569! The guy says the pump was 290 + labor! Pump real price $119. Tax included , labor $170 = 289. Some where alse!! Brake's was the same thing! Not all the guys are that way, is only one of them, doble the price right in front of you! He thinks people is ignorant!! Feel sorry for his coworkers, he is giving them a bad reputation!!!!
