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June 2025 by Cristin Rodman Barraza
Wonderful place! The store is always clean and well-stocked. The employees are very friendly and helpful.
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June 2025 by matt brown
Staff is always helpful
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May 2025 by Ann G
Beautiful selection of fish
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July 2024 by Lulu Lewis
Was able to return new kibble that my cat refused to eat.
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July 2024 by Jim K.
Very competent staff
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June 2024 by Elijah Huster
Quick and friendly
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June 2024 by Jennifer Welch
Typically understaffed at registers.
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May 2024 by Michael Allen
I worked here for one day. I wasn't working for the company I was just hanging out waiting to pick up an order but the experience was great and the people were nice
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May 2024 by Kelley Mcmillan
I'd rather shop chewy..
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April 2024 by Juan Martinez
Very friendly place...
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April 2024 by Jose Ongpauco, Jr.
Short staff; long lines; told me to get another non-prescription dog food after waiting in line. Would have to wait again. I left. Oh well.
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April 2024 by Steve Ramos
THIS RATING IS FOR GROOMING:
I would rate the grooming dept a 0 if I could. Grooming dept was confronting customer about breed of dog stating customer was incorrectly identifying breed and that the grooming dept would change information on account and that if the customer was not comfortable they could take their pet somewhere else. The staff mentioned that his “original” groomer may be misidentifying the pet for a discount of approximately $5, which is an insignificant amount. Customer had agreed to pay difference to avoid confrontation with staff, however after dog was left in the care of the grooming dept, Grooming dept then proceeded to take dog to Banfield next door to ask what breed animal is. I understand that my dog my be taken to the vet in case of emergency, however I don’t believe this situation is an emergency. The groomer that handled the pet was “Leanna P” however I was unable to identify the staff member that was making the comments due to not having her name tag visible. Our family has taken all of our pets to PetSmart Grooming for 10+ years because of the friendly/exceptional customer service that has always been prevalent however I am sure the performance of the grooming dept at the East Hills (Bakersfield) location on 3/26/24 was not up to PetSmart standards, which is very disappointing for our entire family.
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April 2024 by Joseph Enriquez
The problem is i use too get get savings.When i spend over 200.00 Now i don't get that much at all.I dont know why...
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April 2024 by Shane Martinez
I liked the store and the help that I received in finding what I was looking for. The employees were very polite and courteous.
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March 2024 by Ari
Been shopping here for years. Never had issues.
