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February 2024 by Brian A.
They came and drop off some couches and it was only one guy doing it he drop the couches on the ground and sound like something was broken I wanted to check it out but the guy didn't let me he was being so rude to me and once I called the store they also was being rude to saying that noting was broken and it came out that the couches where actually broken from the inside I won't recommend on getting your furniture here this also happened today so ya
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December 2023 by Jordan G.
The customer service was outstanding. Was greeted at the door with a friendly smile and a hello. The furniture selection was outstanding with prices and variety. The quality of the furniture I had bought is amazing. I will definitely be back for a bigger couch and sectional. Hands down the best furniture/ customer service in Bakersfield when it comes to furniture!!! Even the owner came out to help me and see if I need any help.Thank you again!!!
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July 2023 by Maritza Cisneros
Do not purchase anything from them. Bought a queen size bed, mattress and vanity mirror. They didn’t deliver my items on time and some were still missing. The bed frame was broken,the mattress they delivered was not the one I chose and paid for. I was missing the spring box and vanity mirror. I contacted them, Gaby who was the lady who helped me said she would order a new one, it was never delivered. I tried calling and texting but there was no response. I went to speak to them personally only to find out Gaby had been fired because according to the “manager/owner” she had done some bad things. I explained to him the situation and asked to cancel everything and refund me the money and he refused to. He said he needed to see the bed first so he agreed to come check it out. Later that day he sent his delivery guy to drop off the box spring and mirror I was missing when I clearly told him I didn’t want anything anymore. He never came to see the bed and he also blamed us for breaking it. ??♀️ I will take this to small claims court because it’s totally unacceptable! Save your money and take your business else where.
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June 2023 by aurelio garcia
Bad customer service. Worst experience ever.. stay away from this place..
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May 2023 by Barbara Kilman
I got a great deal on my bed. Gaby is quite professional and helpful
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March 2023 by elena medina
They helped me get my kids a bed and a new sofa for an amazing price thank you gaby
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March 2023 by Nimer Shaheen
A nice place to shop, great customer service, credibility, punctuality, and reasonable prices
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February 2023 by Jovan G.
Don't buy from that store ( Queen furniture 4020 California ave) I brought sofa set and when they deliver there water mark ( Rain ) on sofa , I report in couple minutes and owner say we can replace or refund in 2 week , when I call still say 2 week , 2week and 2 week , now is 3 month and he never refund and replace sofa , when I go to meet him on store and he talk s*** and Rude with me and try to fight , and He use his ne as a manager Rayn,but he is a store owner Ibrahim , he is lie with all customer , I am say don't buy from there and save your money ,
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November 2022 by keeshawn herbert
Ibrahim was awesome . He even helped me strap my bed down thanks .
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July 2022 by William C.
This review applies to the Pomona location. Be aware that they do not have a return policy. We were not verbally informed of this policy but I did notice it on the receipt after we had an issue with two mattresses we bought being too thick for our bed frame. They did allow us to exchange them for less expensive and thinner ones but did not refund the difference. The woman who sold us the mattresses and exchanged them was terse and not really friendly towards us when we first bought the mattresses and later when we asked for a refund or exchange. To be fair, they did help load the mattresses on the roof of our car, they were not obligated to exchange the mattresses as per the receipt, and the prices seem comparable to other furniture places (although they don't post prices and we're not willing to negotiate). I am a bit wary of the quality of the mattresses and the other furniture we saw in the store. Only time will tell and these mattresses will not see much use. It seems others have had better experiences and also experiences similar to ours. Read through the other reviews. It's still worth it to stop in to check out what they have. Hopefully your experience is better and don't expect to return or exchange what you purchase.
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July 2022 by Adolfo Alfaro
Thank you to Jackie she give us a discount on our mattress we will come back great customer service
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June 2022 by Alexandra P.
First off let me say , we were so excited to come purchase all our appliances here! Sadly we were lied to and our home was ruined upon delivery. Sign in the front said " no credit check " credit is ran. We never received our table and are being charged $600'for it. We went in to try and reason with them but no luck. They delivered our couch and completed ruined our hardwood floors then denied it. Upon delivery they requested $300 cash from my husband in which he gave and then they turned around and said he didn't give anything! They also requested we pay them $500 from our fiancé amount and zelle it to a personal Account :( very sad that people will do this to low income families or even families trying to start a life! We have no problem paying for what was received but to not provide our table , and ruin our 50 year old beautiful oak floors then deny payment is so wrong ! Also when when we where applying for the furniture my daughter found a stack of ids and socials on the floor atleast 15 of them! BEWARE SCAMMERS!!!!!!
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June 2022 by Jessica Murray
I had the best experience here with these guys ! I got a huge discount - also discounted delivery fee … they have beautiful stuff ,that’s very well priced - theses guys are great and will be coming back for sure !!! Thanks so much for the 5 star service !!!
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May 2022 by _Melisa_ Ocampo_V_
Bought a Mack book by them and started to have issues I had to take it to apple so they can see what’s going on I had to 500$ to fix it on top of that the financial company wats me to pay 2,000 $ for this I called and they said they where going to call me back and they didn’t.. this furniture store is good at getting your credit nest up
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May 2022 by Albert Vasquez
Great customer service and threw in free pillowsWe bought new sofas from hereBeautiful store
