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March 2024 by Manuel Rocha
Can't make an appointment take forever to talk to someone on the phone.
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March 2024 by Patty Smith
I went in to repair a Crack and now I have to replace the windshield.
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January 2024 by Jed
Guy that I spoke to was dismissive and didn't seem to want to help me. I had to reschedule my appointment and ended up just cancelling it and getting my windshield fixed by a local guy for half the price.
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January 2024 by Al Samora
I call I called this place to try to schedule to get my windshield repaired to get it replaced and you can never get a live person on the telephone it hangs up on you and then when you send him a text message to try to get quotes or anything they never contact you this is absolutely the worst place I've ever tried to do any kind of business with
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January 2024 by Albert Yunt
Great experience. Very help full and nice. Super job
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January 2024 by Chris Nolan
Good service. It's nice they had the glass in stock.
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December 2023 by Mark Kitson
Had to have the new windshield replaced since they scratched the first one.... Not impressed.
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December 2023 by LaDonna Carroll
They got my Jeep in and out
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November 2023 by Carmen Tomshack
Wow, I am so grateful safelite exists. When you have a traumatic event that involves your car, your brain just doesn’t work right. I was scared of having to jump through hoops in dealing with my insurance again. However, I went right to the safe lite website instead, booked my appointment so easily, and got my car fixed within 24 hours. I felt so much relief and support during the entire process. Safelite was like that supportive partner you need in all scary situations. The secretary was such a doll. My only regret is not calling safelite, or thinking of them, sooner
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November 2023 by Sunday
I have a 350 z that the front glass was repaired as advertised. However, when the tech damaged a trim part Safelite solution was to give me the glass free of charge. So my less than $200 job from Safelite actually cost me $525. To replace the part they destroyed. Hey, on the bright side I got a free glass. People do your self a favor and go to a local start up that really cares if they make or a representative of the company makes a error and will do you right and with ethics which is difficult to come by these days. Now if anyone from Safelite wants to invest their time to discover what happened I am free for your inquiries. Please forgive if I don’t hold my breath.
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October 2023 by candace carrillo
I wouldn’t rate this experience as terrible but it wasn’t good. Every one who worked there was respectful and polite, however I wasn’t happy with the service. I dropped off my car to get my windshield replaced. They replaced my windshield but when I got my car back, it struggled to turn on, as if there was something wrong with the battery. Once it did start, the check engine light turned on. I just had my car serviced 2 months earlier and I had a fairly new battery. When I dropped the car off with them, the car ran just fine and the engine light was not on. I told them I was a little concerned so I was going to take my car over to the dealership to check my battery. Once my car was serviced at the dealership, they told me my battery looked like it had probably been drained. They went ahead and changed my battery just in case because I had a warranty on it. I regret getting my windshield replaced at Safelite. I could have gone to the dealership, paid close to the same price, and the dealership offers extra services like free Uber rides. I know it would have been more convenient. It bothers me that the Safelite employees handed me my keys and receipt without mentioning draining my battery or the check engine light turning on. The technician should have known about the issue since my car was brought around the front of the shop for me to collect and he should have been honest with me. As costumer you trust handing your car over to them to fix and there is a reasonable understanding that you will get your car returned with no additional issues. It’s one thing to deal with rude employees (which no one was), it’s another to get your car returned in this way.
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October 2023 by daoud barhum
Dropped my trunk off around 9am. The staff was very friendly. I was told to come pick up the trunk no later than 4:30 PM. Unfortunately, the truck still wasn't ready but that was understandable. The staff kept me informed the whole time my truck was there.
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October 2023 by Danya M
They came and broke my windshield more than it was then say they aren't responsible. The technician was quick to say , just change insurance so you don't have to pay a deductible and we'll come back out. So they come break it on purpose so they can charge the insurance more? They are just scamming people.I spoke to there corporate and made a complaint because the technicians manager/ supervisor named Alex will not get back to me.
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October 2023 by 777Ghostdog
Had a new windshield put in my 2019 Subaru Ascent in August. I drove to Idaho and hit some rain and it leaked right away. I am so unsatisfied with this considering it cost 1000 dollars and wasted 6 hours of my time. I would not recommend safe lite to family or friends.
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September 2023 by M. Elena Hernandez
I had the worse experience thus far with any glass replacement company. I am still waiting to hear from Supervisor at this location for the unfinished windshield on my Cadillac. They weren't able to calibrate the system on my Cadillac and left we high and dry. The supervisor never called me. Yet they issued a certificate of completion and my insurance paid them unknowingly. I will take this matter to the better business bureau. For leaving me with an unsafe vehicle that hasn't been recalibrated. Lack of professionalism and pride in workmanship is not valued here at this location.
