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September 2023 by Hades
I don’t hate this bank but it’s more of convenience for me that’s an issue. This bank doesn’t open on weekends and the crazy hours they have throughout the week like some days they open at 9:00am and other days it’ll be at 10:00am. Not even that but there’s only one of this bank located in Bakersfield. And not to mention the homeless lurking around there breaking their windows and breaking the ATM machine. Good things come to an end. This bank has been good to me but it’s the hours and not having 1 weekend day open.
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September 2023 by Jennifer Galicia
Everyone was great expect for Dominique. Did such a poor and messy job that I wish I can give it a 0.
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July 2023 by Cassandra Verduzco
If I could I would leave a zero star review what type of bank has no restroom for their customers/members. Also, no willing make expectations as pregnant women makes me regret even have business here. Employees are very rude. Morage loan officer Veronica Sanchez was the worst one. She couldn't hold temper knowing that I was asking for basic information and she refused to give out to me.
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April 2023 by Jami Mayer
Vickie is the best for many years!
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April 2021 by Gary Dacanay
Great service
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September 2020 by Anthony Flores
I’ve been banking with them for almost 4 years and never had a problem till now. I moved to Arizona and I tried to call and make a payment over the phone and I was waiting for someone to answer for 20 minutes just for it to end the call. I tried 6 different times and still no answer.
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August 2020 by leelia Stewart
The employees at the Bakersfield Bank are pretty nice, but the CUSTOMER service number is worthless. They are the most disorganized mess I have ever encountered at a Bank. Plus they are rude.
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December 2019 by JJ RIVERA
I've had this bank for years, Vickie has always been a part of my great experience . I've always received fast and efficient service , even when I show up 5 minutes before closing. The only reason I didn't give it is 5 stars is because of the wait time to receive a new card, I have to pay 8 dollars and wait almost 2 weeks. Some banks have where they can make a card then and there. Hopefully this can be upgraded in the future! Other than that please continue the great work! =)
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September 2019 by Kevin Shockey
⭐⭐⭐⭐⭐ better then bank of america hands down
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June 2019 by Hyperix Gaming
The people at the location are really nice especially Vicky. However, when you really need assistance for something so basic they fail to meet these expectations.
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April 2019 by Viktor
I used to like this bank but they started taking my money and sending me bank statements saying I owe them money when I very well know I have money in my bank account. I'm canceling my bank account with them. Very disappointed. Would not suggest going here.
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September 2018 by Chuy Hernadez
thanks
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August 2018 by Vincent Booth
Love everything !!!! EXCEPT the (877) number , wait ,,wait,, wait,, would it hurt to have local 661 number and let a high school person answer it and direct calls ?????? i cannot not wait for the corporate answer, we have lost that personal touch.
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May 2018 by Elizabeth Bailon
This bank needs to start opening on Saturday's.
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April 2018 by Gabriela Lopez
Fast service and very polite staff. Over all this bank is fast and easy to work with.
