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December 2023 by charanpal sidhu
Very rude employee,we bought shoes from there ,was paying at register,one of their employee come to us and very rudely told us ,hey did you put pair of shoes on the floor,I slowly sound yes we were trying it ,then he is like oh you can’t put shoes like that and last time you guys did the same thing,I was like, this is first time we r buying shoes from here when we did this before ,he was so rude and disrespectful,I was already paid for shoe pair,but their behavior I returned them ,still they were showing same attitude rather trying to convince their customer not to return shoes,they right down the reason we didn’t like shoes,we really like shoes but their behavior.never gonna come back there.
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November 2023 by Neccy J.
Me And My Girlfriend Are Regulars And Always Are In Your Store. We Had A New Hire Stand Out And Give Us Good Ideas On Outfits For A Certain Shoe. His Name Was Jonathan Not Sure If I Spelled It Right . He Was Very Patient, Helpful, And Didn't Rush Us On The Decision Of Getting Anything . We Appreciate You Jonathan And Hope To See You Next Time :)
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November 2023 by Anna D
The amount of disrespect most of the employees have, no one greets customers as they enter nor help them out. Most are usually in a bad mood, and is rude to the customers there.
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August 2023 by Jenni penny Hernandez
I love there service I hope to buy some shoes I hope they have the right shoes size.
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August 2023 by Ana Medrano
Worst shoe retail!! Return/exchange policy is the most unreasonable! Horrible customer service in store and online/phone.
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June 2023 by Official Havoc
Great service, great prices, tidy showroom, and wide variety. Overall a great experience. The employees were very nice and answered all the questions I had. 10/10 would recommend.
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April 2023 by Martin Gonzalez
I also bought me shoes here too.. adidas and more adidas again.. I'm just a big spender ... amen to that..
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March 2023 by Mike M.
Recently, I visited the original Shoe Palace store in the valley plaza mall to buy a new pair of shoes. As I entered the store, immediately I was greeted by the shoe palace team. A young sales representative I believe his name was Ian (young African American man) who was eager to assist me in finding the perfect pair of shoes came to my assistance right away. Throughout the entire process, he was friendly, patient, and professional. He truly went out of his way to make sure that I had a positive experience at Shoe Palace, and I couldn't be happier with the level of service I received. Overall, I highly recommend Shoe Palace to anyone in need of new shoes. I'm extremely satisfied with the customer service I received. Everything felt comfortable and I didn't feel forced into buying the shoes I wanted. I will definitely be back!!!
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March 2023 by Andrea M.
Sunday March 5th,2023 I took my 12 year old Autistic son shoe shopping. Anyone with autistic children know the struggle with shopping itself can be overwhelming and exhausting. I knew shoe shopping was going to be a challenge. My son wanted "popular" shoes, Nike. He is flat footed and is use to wearing cushion shoes. After almost 2 hours of shoe trying on, we decided to go to one last stop, SP. we walked in then walked out. We came back and my son tried on a few shoes. He was definitely overwhelmed and upset with the way the shoes were fitting on his feet. He became frustrated. So some behavior were shown. I became overwhelmed myself but the staff. The staff was so patient and understanding and kind which made me calm and safe. Ian (I believe that was his name) was so so amazing with us. So patient with my son. Checking in on us. I apologized many time for sending him and others back and forth on so many shoes and sizes. And they were not bothered by it at all. They smiled and said it's okay. After getting a pair a shoes FINALLY! We left then we went back and I had to thank him again for just great customer service.It goes along way for us special needs parents. Patience, kindness and even a smile. They made me feel safe there.
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January 2023 by Lucy Bermudez
Great shoes, but cannot find classics any more ?
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December 2022 by Chevoyia Stanley
They ran out of Jordan's due to the Christmas shopping Rush but they had countless other brands overall a great experience
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November 2022 by Zoltan Erik McElroy (Sergento')
Went in to ask a question about the raffle on an upcoming release, the sales person told me all tickets were handed out. Trouble with this, she didn't ask me what size I was looking for. I found it hard to believe that all sizes even infants was all sold out. Seems like they are doing that back door action again and only taking care of their friends. I'm done with them for good.
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November 2022 by monique daniels
They have a Sale right now. Great prices and a good Selection
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August 2022 by Charles Hatmon
I had great service for me and my sister, shows were amazing and they helped us find the right sizes, very amazing customer service and will definitely get more shoes eventually, thanks Anthony for all the amazing help, you are an amazing employee
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May 2022 by Mario Lee
Do not buy shoes from this place. I bought shoes for my brother and got a size too small, went in to return them literally 2 days later and workers said they were too dirty. My brother tried them on in my house and took them off and re boxed them. These shoes were immaculate condition not dirty at all yet they refused to return them. Avoid this place at all costs.
