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January 2024 by Kim H.
This place is hit or miss for me. Of the 3 times I went there, I was only happy with the service once. During that successful trip, a young sales rep was very helpful and helped my son with selecting the right pair of shoes for cross-country training. She provided info on different shoes and recommended specific ones for him to try on. She pointed out specific features that each shoe had. My son and I were extremely happy and left with a purchase. Unfortunately, for the other 2 times (one of which was last weekend), I was extremely UNHAPPY! I took my son in last Sunday (1/21/24) to buy Track and Field spikes. There were two sales reps and we were the only customers in the store. They ignored us after saying hi when we walked in! I waited about 5 minutes to see if they would approach either one of us to see if we needed any assistance. Nope, nothing, nada. I finally had to ask them to help my son. One of the two reps approached him and asked for his shoe size. He brought out 3 pairs for my son to try on, without providing any inputs or info on any of the spikes that he brought out. He left my son alone and went to check on his phone and stayed there. Please note that the other rep was checking her phone the entire time. My son asked if there were any other spikes he could try because he wasn't quite happy with the 3 he had tried on. The sales rep came over and said no. He actually said that the best ones were made by Nike and the store did not carry any Nike spikes! He suggested that we look online. We left empty-handed and very disappointed with the whole experience. I actually don't know how this store could stay in business with sales reps who don't want to help and to sell shoes.
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August 2023 by Lori P.
Beware!!!! They do not do any exchanging or refunding!! Found out the hard way when I took back my purchase. They had a small sign taped to counter that they showed me when I took my return in. I could understand if it was clearance items but when you pay 150 + for shoes and want to refund or exchange there shouldn't be an issue. Won't shop here again.
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July 2023 by Vannessa F.
Just moved and was looking for new shoes for work. I usually buy specific ASICS or Brooks bc of the extra support they offer and the insoles I like slip right in. I was in and out of there in about 3 mins. The young lady at the counter greeted me and felt welcoming. I caught another older lady behind the counter just starting me down the whole time. Did not feel comfortable at all, so I left.
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December 2022 by Kristopher Castillo
Julia was awesome helped me with two new pair of my favorite kicks (Saucony) and some new amazing socks. That I donot want to take off ever!!! (Features) Thank you for the great customer service.
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December 2022 by Skylar O'Donnell
Had a very bad experience here. The lady my mom spoke with earlier in the day was very helpful and nice on the phone, so we decided to go in store to try on the shoes I need for nursing school. The two ladies working when we arrived were not as nice, however. Nobody said anything or even acknowledged us when we got there. They seemed bothered to help us at all. When I mentioned we had called earlier and spoke to someone the response we received was “Well she already clocked out and isn’t here anymore.” After I was brought the shoes I wanted to try, there was no further customer service. Nobody came to ask if they worked out, so I went up front with the shoes to ask if I could try a new size. Instead of acknowledging me, one of the young ladies just stared at me. It seemed like I had to pry them to do anything. After being told over the phone we could order from another store if my color/ size wasn’t in stock, we were told in store they couldn’t order and overall did not seem interested in helping at all.
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September 2022 by Anthony Mcqueen
This is my go to place every 6 months for new running shoes. Also this is the only running specific store in town anyway.
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July 2022 by David Kennedy
Super helpful! Worker was able to put me in a shoe that was exactly what I needed! Great experience! Found my shoe store for life!
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May 2022 by Oliver B.
Does not have a return policy - awful. Does not stand by their product. Prefer to buy direct for better selection and return policy.
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September 2021 by Gisele S.
I stopped by Sole 2 Soul whilst en route to Del Rey for a business trip. I actually visited the store to get some intel on local running areas as I was planning an early morning run before continuing on the road the following day. I'd posted on Reddit re: running and routes, and this store was suggested to me. I was greeted immediately by Galilea (hopefully I got the spelling right!) and asked her a few questions about safe running routes. Julia then came over and helped in answering my questions; both women were knowledgeable, friendly and professional. I decided to shop around a bit and ended up scoring big time. I usually have a hard time finding my specific trainer (ASICS Gel-Nimbus) in my size and not only did Sole 2 Soul Sports carry a pair, they were marked down from $150 to $100, plus an additional 20% = $80 total... what a steal! I also purchased a lovely tank top with the store logo on it so I can promote it back in Long Beach. I will say, it is a smaller store with a limited collection of items, but it is all of high quality. All of the main shoe brands are available in a wide variety of sizes. The prices also seem to be on par with other running stores I've visited. If I return to Bakersfield for the marathon in November, I will be sure to stop by Sole 2 Soul.
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September 2021 by Autumn Paine
Nice people, decent offering. Terrible return policy. I get it, they are small, but when I’m spending that kind of money on shoes I and can’t return after one run and they kill my feet, doesn’t make sense to get shoes there unless it’s a repeat purchase of a shoe I know will work.
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August 2021 by Mauricio L.
I went into the shoe store after my podiatrist told me they would be the best store in town to help me with my flat feet. My doctor explained how their staff was so knowledgeable.... But one of little girls that was working in the front was super unprofessional for any questions I would ask she would first laugh at my question then answer it. I walk in telling them my doctor had recommended to come here to look for some shoes the girl right away started laughing and asking if I had a doctors note. They were two girls working in the front one of them was really nice but the other one was the one was really rude, immature, and unprofessional.
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March 2021 by Carlos Hernandez
Best place in Bakersfield for running shoes, clothing and running accessories
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March 2021 by Carlos Figueroa
Friendly, Overall Great Service
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January 2021 by Daniel Dawlatly
The associate Aaron was patient and full of knowledge when it came to my purchase. He taught me some new things and I was pleasantly surprised by his politeness. Will definitely visit again
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January 2021 by Stephen A.
This is a wonderful place. My first experience was with Aaron. Aaron is a young guy who said he worked there for about 5 months. This man had the knowledge of someone who had been working there for 10 years. He literally was going through every shoe with me that they had. He was explaining what every shoe was good for and why it would or would not work with my situation. He went ahead and did a series of tests on me that would show what shoe would help me the most. I have a very interesting problem where both feet do different things and therefore need much different things out of shoe. So we spent awhile trying to find the best fit. He was a great salesman, but also did not want to force me into a show that I would be unhappy with. He understands the importance of not only a sale, but a returning customer. I ended up leaving without a purchase, but when back twice again. I was helped by some nice ladies these times, and they were very helpful as well. I will continue to buy any shoe that I need through these guys. I really hope that the owners/managers appreciate Aaron.
