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June 2025 by Nichole McCain
I despise having to go here. I had to go shopping next door after I checked in because the wait to be seen was over an hour. Bring water. And the last bit of patience you hold dearly.
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May 2025 by DARRELL WORTHY
Great service and very professional!
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May 2025 by Tim Gonzalez
Extremely expensive they be changing your bill often and very poor customer service
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May 2025 by Stoney Panda
Quick and calm place bilingual is a pluse.
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July 2024 by Richard Mahan
I couldn’t help but feel depressed and annoyed being inside this place. I like spectrum but avoid coming to this location at all costs to address your internet or phone needs.
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June 2024 by BakersfieldB StreetBungalow
if you can possible find another way of addressing your C/S needs do IT, this place is a time hole, plenty of registers, unfortunately cob webbed with a few humans clicking away the till. IT is quite reasonable for AI to replace the complete staff & keep a cleaning crew and mechanic until the Bots and perform those tasks as well ... Cabel Up kids.
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June 2024 by Penny Henderson
Always crowded slow as molasses
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June 2024 by F3ND1MUS REVIEWS
Wont let you drop off a box without waiting in line behind 10 people, dont listen to customers, dude take the box when people drop it off, theres literally nothing else to do except just move the box to the storage area. So dumb. No i wont wait 30 minutes to hand you a box when you have 7 employees here, do your damn jobs.
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June 2024 by Rafael Hernandez
i was waiting in line to tell them i was next up then the Middle Aged Woman told me to back up and wait for my turn, then calls me back as soon as i turn my back on her. (being rude and pety) horrible customer service and werent very helpful when i asked about equipment exchange.
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June 2024 by Marcel Monji
Sorry to say it would take hours to see anybody. Way over loaded with clients wanting to talk to somebody. I might have gone another route if I didn't know this before here
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June 2024 by Peace McCray
Getting me in and out gets my five stars!
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June 2024 by Dru Denio
Rose and Efrain are great
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May 2024 by T.D Dillingham
This store is always crowded No matter what time you go. Reps spend a lot of time appear to be talking and laughing among each other. A lot of time wasted towards making customers wait! I went at 3ish took 1hr just to return equipment and they had 5 reps...They need more stores and reps that come to work to work!!!
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May 2024 by Heidi Dixon
The spectrum phone line helps you alot better
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May 2024 by Katie Samayoa
They never have enough employees working and employees don't even pay attention to what they are doing when they sign you up. I had an employee mix up phone numbers on our phones.. they connected my phone number to a completely different phone as they were signing me up for service and when I went back to let then know what they did.. they told me to fix it myself over the phone with the spectrums terrible customer service.
The cellphone service itself is good but spectrum employees customer service is bad ?
