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August 2023 by Kat Savage
I use to love this store but I will now be ordering online. The employees have no manners and the round lady that manages it is really mean. I tried to be nice and pick a skirt off the floor gave it to her and she gave me a dirty look like if I was trying to steal. I asked her do you have the skirt in small she rudely told me no what’s all we have on the floor. The skirt I picked up was large I am an extra small why would I wanna steal something that doesn’t fit. Please get better management. I should have just left that dumb skirt on the floor
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August 2023 by Joan G.
Given it was very busy..the manager short hair, heavy set lady seemed annoyed there were even customers. Started placing my fragile coffee mug and shot glasses in a bag not wrapping them. When I asked for them to be wrapped she replied that they dont that. This is the manager okay....I asked if she can do it because placing them in a bag will break them. They have done this for me before. She was very bothered I even asked and passively asked who did that because they dont do that there. What horrible customer service. I hope she finds a better outlook in life. Have a better day lady.
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July 2023 by ID H.
I've been into Spencer's several times through the years, but I went in the other day after a very long time and won't be back. I went in to see if they had birthday cards that might be considered a little rude, but nothing too offensive. I had no idea where anything was, so I started wandering through the store. Let's put it this way... what started out as an "edgy" store now consists of 1/3 sex toys, 1/3 weed-related merch, and 1/3 blatantly demonic merchandise (as in "having to do with Satan and Satanic rituals") with a sprinkling of music, anime, and Spongebob. I was SHOCKED. NONE of this was behind closed doors for 18+ customers, and there were under-aged kids wandering around everywhere without supervision. I mean, I understand this world is in a weird place, but is this REALLY what we want kids exposed to???
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May 2023 by Becky Steele
My boyfriend was a paying customer and I was just browsing items while he was getting his things.. they apparently thought I stole a Rick and Morty hat that I walked into the store with (purchased from Walmart) because I had tried on a pair on sunglasses and the plastic part got stuck on me?? I was stunned by their accusation so didn't connect where it came from until after they made me leave. I'm still having a hard time understanding how plastic from sunglasses correlates to stolen hat? They were super rude insisting they had me on camera stealing from their store when I didn't and were also harassing my boyfriend for no reason. They were all on a power trip but the girl with the piercing key was the worst. He didn't get the piercing he specifically came there for because she was being so rude. Avoid this location.
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April 2023 by Natalie T
Staff are very nice here, unique and fun items everywhere, sexy clothing, novelties, weird lights~ always fun.
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March 2023 by Anonymous A.
My son went into the store today to get a joke gift, no big deal. The employee decided to put her two cents in and told him god wouldn't approve of the purchase. I'm sorry but first it's not your place to bring religion to your place of business nor bible bash customers, let alone tell someone what they should or shouldn't buy when your opinion is not asked. Not to mention YOU sell sex toys for a living. Management needs to teach their employees to do their job, nothing more. I do shop here a good amount so this review is completely towards an employee experience and not the store.
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February 2023 by Marissa L.
the refund policy is to get an even exchange no cash back , that's not a problem i just hate they always push their cleaning products for jewelry so hard. They're literally just water wipes but i'm tired of telling them no cause regardless they don't listen. I returned metal gauges got silicone n had 5$ extra so she put the wipes it literally says not to use them on silicone. She's very nice woman she always works there but just tired of ur products being pushed down our throats even when we can't use them. Absolutely useless for me and i really could've just got a sticker or pin or something else besides these essentially wet wipes.
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February 2023 by Nevaeh Allen
Quite literally the most uncomfortable experience I’ve ever had in my entire life. Being at Spencer’s is supposed to be fun & comfortable. It was neither. SUPER BAD ENERGY FROM ALL EMPLOYEES. From the dirty looks the bad attitudes & the rude comments. My mom declined the toy cleaner & the associate working made a comment about how not having it would pretty much make you dirty. Will not be back ever again. EVER. Will be calling corporate.
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January 2023 by brandon crabtree
Hasn't changed a bit from being a kid love the store the vibes and great employees always recommend.
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November 2022 by Candie Duarte
The best store to left your spirits.
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May 2022 by Dejarey Nieto Sam
10/10, loved it, would come again (Literally) ?
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March 2022 by Wandering Mind
My "go to" spot for thoughtful mugs, cups, shot & wine glasses with puns that leave you laughing or give a healthy dose of the chuckles. Be warned that the deeper into the store you go the more your humor & thought process is tested ?
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January 2022 by Precious Garcia
I like the store because they have cool stuff and employees they are good.
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December 2021 by Mario .Cuevas
Very nice staff and non judgemental
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June 2021 by Mayra Arias
Always a nice variety of products in the store
