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February 2024 by Hawaiian Gangster
Useless POS. They will lie about giving you a Privacy screen for free when purchasing a phone. Then bill 60$ on your plan without you knowing. I’m stuck paying for something A I never even wanted, and B they told me they were out of clear screens which lead the privacy screen situation.I also visited for a screen replacement they didn’t have any. The next time I called so I WOULD NOT waste gas going over there for the same answer, and yet they tell me to go in to get a new screen just to find out they didn’t have ANY AGAIN. I didn’t want to start beef with the fat guy their because he would’ve just ate it. POS’s
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January 2024 by Hernan Delgado
Cody sold me an iPhone 15 for $100 cash
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November 2023 by Martin Gonzalez
Brought my wifi here cheap to $50. Thanks to this nice and sweet man who helped me. Thanks again, T-mobile ..
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November 2023 by Rose Castaneda
In the past very rude, impatient young people. Lack people skills with seniors. Recent experience a little better.
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September 2023 by Joelle Hooks
If you want to be cheated and ripped off your hard earned money come to this t mobile store. Definitely ask for Adrian. He will explain the sales promotions incorrectly so that you end up having to pay more money. I’ve never had a problem with T-Mobile until I was assisted by Adrian. I asked him what phone promotions was I able to receive as an existing customer. He failed to explain the promotions correctly and I ended up leaving with a useless additional line added and ended paying more money. I’d give this place zero stars but I was forced to put one to post the review
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September 2023 by Jalen May
Amazing service from Adrian and Yamileth. Thank you for getting me all squared away!
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July 2023 by Juan Martinez
Store is useless not very helpful been inside twice and they just tell me to call customer service, what's the point of your store if your not gonna help me with my service. I would recommend a different carrier, I had sprint but when Tmobile bought them out my service went out the window too. I work out of town use to be great with sprint now its thrash and especially with newest phone and 5G not a big help just a bill.
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March 2023 by Petros Antoniadis
Unbelievably bad customer service. I have never experienced nor witnessed people less interested to do their job.
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February 2023 by Eva Cortez
Well the case for my phone cracked, naturally I'm in a bind. So I go into the store to see if they had one, a girl walks up to me to see what I wanted. I told her the make and model of my phone. She just walks to the back, without even looking. And asks the other associates, they tell her to come tell me no....I know my phone is a few years old, the whole staff just looked at me like, if I wasn't there to get a new phone. Then I'm a waste of time. Such nice service I received.
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February 2023 by Shawn St. Lewy
This T-Mobile Store is the the worst store in Bakersfield, they do not help out there customers and would not help out with my brother’s phone problems, avoid this store the staff workers do not help their customers and are crooks.
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February 2023 by marylinn pinela
Be careful they will try meet their quota by misinforming you and being dishonest just to make a sale.
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January 2023 by يمني حر صامد
Worst t mobile store in town I came in to make a payment unfortunately there payment processing equipment are not working and there’s no alternative way either . Also their staff were not helpful SAD…..
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January 2023 by M Lee
The service they provide is excellent and they work with you and they gets things done fast
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October 2022 by Jason Quach
We came in to purchase a phone, and after being shown the options and given the numbers, we signed it and left thinking everything's fine. When we came back to pick up the phone, we found out that what we had originally wanted could not be given to us. No problem, we'll just cancel the order and try somewhere else. Restocking fee. $75. The phone hadn't even gotten to the store yet and was still being shipped. Never was this mentioned at all during the sale of the device. We were told to go customer service to resolve the issue. Customer care then tells us only management could remove the fee. Management said that they couldn't do anything. Tough luck.It's not about the restocking fee that upset us. It was that we were lied to, charged a fee we weren't aware of, and then denied the retraction of the fee after hours on the phone and in person trying to resolve the issue. Otherwise, T-mobile's been great!
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August 2022 by Cindie Beenders
They were kind and helpful, even though I was there to transfer my mother's service, due to economic reasons. Thank you T-Mobile!
