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February 2024 by Jatinder Singh
Very good staff and service, Jona Castillo was very good and helpful staff member. Very good service by him. Thank you
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January 2024 by Gordon Lichtenberg
Great service by the staff and great results with changing service from Verizon. I'm impressed with the service for my two phones and the Home Internet! 280 Mbps for $30 is no joke!
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December 2023 by Dale “Hutch” Hutchings
I really like ? this T-mobile store. The associate I like is George, he helps me with all my problems with my phone. I drive ? across town for his advice, he is that good.
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November 2023 by Prosperity with peace
I had a terrible experience with them, they don't guide their customers at all. I must say that the employees have the worst behaviour I've ever come across..
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June 2023 by Sarah S.
Drew was so helpful with us switching all our phones over and setting them up!! I would defiantly Recommend going and talking to him! We switched from att and are saving over $130 a month!!!
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May 2023 by so cal
AWARENESS POST. I was scammed by associate Maria Arauz. She lied about being able for a trade offer, but my line was not available for the offer, which she did not tell me. I ended up losing my phone and still got billed full price for a new phone. After so much hassle, the assistant manager Jair Reyes did not want to take any accountability for the actions.
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May 2023 by Money Makerz
Had to call cooperate and let them know what’s going on with this specific location, seems like everyone is out of touch and have know clue how to have satisfactory customer service, hoping next time I go the customer service has improved as well as the manner we are attended, will be following up with cooperate if this isn’t situated next time I go.
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April 2023 by Michael Favors
This is so ridiculous. I was supposed to get a warranty exchange for my phone. It had already been approved. I had no more damage incurred after the phone inspection. DREW from T-MOBILE decided I wasn't authorized so he denied my originally approved request. I am out of my commitment so I will now consider going to another carrier.
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April 2023 by Swiggy G0D
Had to call cooperate and let them know what’s going on with this specific location, seems like everyone is out of touch and have know clue how to have satisfactory customer service, hoping next time I go the customer service has improved as well as the manner we are attended, will be following up with cooperate if this isn’t situated next time I go.
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December 2022 by Francisco Martinez Rios
Just stopped to make a cramming payment,if you call customer service they charge for inquiries about your bill
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November 2022 by JOHN CAT
The store associate Drew is real nice and helped me with my phone.
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November 2022 by Stephanie D.
My boyfriend and I walked in interested in having him switch his line over and begin a plan w T-Mobile. Sadly they didn't have the particular phone he wanted so we had to go to another location. We wish they would have had it in stock at this particular location because the customer service we received was amazing. (We didn't get their names sadly) but they were more than willing to go out of their way and check to see if it was in stock at a different location. I was more than pleased with their hands on attitude, I am sure that once he gets switched over- he will going to this location for all questions/concerns.
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October 2022 by Emm L
Staff was super rude! Went in with the intention to buy something! But before making a purchase i Asked him(unfortunately didn’t get his name ) if there was information on a certain device on my account! Right away said “NO!” What type of customers service is that! Since he had attitude and no CS decided to spend my money on a different T-Mobile !
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August 2022 by Kelly Bautista
Multiple times I have came to this location and every single time there’s been a total lack of customer support. The last time I came one of the workers didn’t even let me inside saying the system is down and there’s nothing they can do at the moment. Now that I’m here I’ve been here for over 20 mins and NO ONE. Has logged me in or asked me if I needed help. There’s a line of people besides myself and no one has been helped. They need new management and their staff needs help.
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August 2022 by Ray Chopra
TMobile is a Company who is dishonest n lies to it's customers to deceive them. Be careful when they promise you. I will never recommend this company to even my worst enemy
