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November 2023 by Shane V.
Way over priced , but then again all cellular services are
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August 2023 by Brody Hart
Great service and helpful employees.
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August 2023 by mike ocarroll
as a new tmobile customer i recently posted a not so stellar review with regards to this store. my new razr + 2023 developed a flaw on the main screen within the 14 day return period and whilst the store did not initially handle my concerns the store manager cesar rodriguez followed up with me and replaced my phone with another one he had in stock. another store assoc christian facilitated the return and activated my same line in a very quick and professional manner. the customer service was spot on so much so that i made a point of telling cesar that even if the return process was not accepted and i had to live with the screen flaw, i appreciated the follow up and the effort to take care of the issue. everything worked out perfectly. a big shout out to these guys. i will shortly activate a 2nd line on the esim located within the phone.
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July 2023 by Johnny HalfandHalf (Johnny)
FaceTime Tmobile 50 did not seem to know what they’re doing my home Internet does not work even though the coverage system says it’s very good it has no Internet and I’m not Winegard system needs a tmobile chip they don’t know how to insert it
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July 2023 by Michael O.
as a new tmobile customer i recently posted a not so stellar review with regards to this store. my new razr + 2023 developed a flaw on the main screen within the 14 day return period and whilst the store did not initially handle my concerns the store manager cesar rodriguez followed up with me and replaced my phone with another one he had in stock. another store assoc christian facilitated the return and activated my same line in a very quick and professional manner. the customer service was spot on so much so that i made a point of telling cesar that even if the return process was not accepted and i had to live with the screen flaw, i appreciated the follow up and the effort to take care of the issue. everything worked out perfectly. a big shout out to these guys. i will shortly activate a 2nd line on the esim located within the phone.
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April 2023 by George Martinez
Staff helpful. Store clean
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December 2022 by Robin Dhillon
Never go by these people’s hours I have been there a couple of times and they always close early!!!
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November 2022 by Kathryn N.
I received excellent service today by Joseph and Cristian. I purchased two phones and they made the whole process seem easy as they explained everything to me. I would recommend Joseph and Cristian to anyone who has any needs at this T-Mobile store.
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October 2022 by Eileen Hammond
Here and skipped over in waiting. Poor service today!
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August 2022 by Jennifer Atkinson
Where I pay my bill. The young gentleman helped me out with my bill concerns.
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July 2022 by Steve Greenberg
The personnel extremely helpful and I will be back with the paperwork I need to get their services and I can't say enough how helpful they were
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May 2022 by Stella M.
As intimidating as it is to go into a Phone retail business and upgrade your line, my experience was amazing. The sales associate that helped me and my sister out was named Oscar. We upgraded two lines and he helped us without any issues, had everything we were looking for in stock, and was extremely knowledged in the products and services. I would definitely recommend this specific store in Bakersfield, and be sure to ask for Oscar.
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May 2022 by Julian Mancha
These people are absolute scavengers. They do not care about existing customers unless they are upgrading or buying a new device I cannot believe the lengths they went to just so they didn't have to service me. I called customer service to do a warranty claim and after waiting a week for the phone to ship they decide they they were not gonna replace it cause he 'DEEMED' physical damage which I know for a fact is untrue. I do not know how these people sleep at night. And I'm absolutely frustrated with the experience I had here and will be telling everyone I basically come in contact with to not waste their time with these Dirtbag people.
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June 2021 by Katrina Evans
Great experience. The representative that I had was so sweet and helped me out so much.
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May 2021 by Alex Quintor
The African American girl on 5/19/21. Was acting angry and racist she called me a wetback because I was there for 3 hours and I asked how much longer did she think it would be and she snapped and said don’t raise your voice wetback so I left
