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December 2023 by Chris D.
Was going to go with them, but they had a person name HAYDEN BARNETT was very rude unprofessional so I was gonna get a battery back up but going with somebody else
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November 2023 by Ridhima Softa
Absolutely amazing assistance from the genious Jerry Benitez of Bakersfield Tesla. He’s enthusiastic, resourceful and efficient. Went above and beyond to match me with the right car. Would 200 percent recommend!
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November 2023 by Rob C
My Tesla was stolen and abandoned (battery dead) in the middle of Bakersfield, CA. I live in Arizona.Fortunately for me, Jerry, from Bakersfield, CA Tesla Service Center happened to be present when the tow truck driver dropped my car off there. Not only did Jerry take the time to call me and assure me the tow was handled properly and that my car would be kept safe until it could be returned to me, he communicated with my insurance/roadside company multiple times to assist a speedy return.A horrible experience made better by Jerry and the Bakersfield, CA Tesla Service Center. I can’t thank you enough.
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November 2023 by Nyn
Really poor experience buying a used Tesla. Perhaps the kids who are working there feel so cool about being employees at Tesla that they forget good customer service. Went to pick up a used vehicle and the kid refused to show us the vehicle. It was only upon me asking twice that they let us see the outside. I am not dropping 40K to you to see a postcard. Then when I told him that I wanted to see the inside he slammed the door and disappeared. Plus, we had driven 5 hours and asked the car to be charged at 80% Min, which they said no problem over the phone. Got there and the car was barely at 40%. Maybe one day you will be a CEO, but for today, you are just somebody who needs to learn good manners.
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September 2023 by Leo Hernandez
I had a major issue with the website, and purchased the wrong Tesla. However, Cristian M. Valdez, at Bakersfield Tesla rectified the issue; he added the human touch and deserves a round of applause. Buy with the Local Bakersfield Tesla dealer, they really listen to the client and provide the AAA service experience. I’ll send all clients, friends, and yes even family from here forward. Keep up the great work!
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September 2023 by Geneva V.
Originally went through Solar City, then Tesla bought them out, have had nothing but issues with them since, my system stopped working in May, I received 1 email, which said I needed to troubleshoot the problem, I sent them the code, and when I finally spoke to a person, I basically told him "aren't you people supposed to monitor my system?" And he said they do, I told him if they're monitoring it couldn't they see the code without me having to troubleshoot it, he pretty much said yes so if that was the case they should've contacted me by phone, not just 1 email. . So bad inverter, service order put in and it's been a couple of months, had an appointment scheduled for yesterday for awhile now, then I get another email saying to schedule service which won't be until October, so basically we've been running my PG&E since May, true-up still going up
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August 2023 by Jennifer Bjerke
Stopped by at almost 5pm the day before my service appointment to see if a leak was serious. 100k miles on my 3 and never had a leak of blue fluid before so wanted to be safe before continuing to drive in the late July heat. I don't live close by so it was beyond helpful to have Mike come out and evaluate my car in 110F heat and top off my fluids so I could be on my way. No charge and I was able to postpone my service appointment for what turned out to be something minor (wiper fluid leak, probably from cracked reservoir, apparently common after a few years with this model). Will not hesitate to book service here if I need it again when passing through. Nearly upgraded to a Y when I was there, but I like my 3 too much.
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July 2023 by Greg Montana
Ever seen a garage with no grease, oil, black slime everywhere?... This place is as clean as a mall and today they did me a big favor on a last minute repair I was scheduled for one week out. Go in at 8am and treat them with respect and they will take good care of you!
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July 2023 by rami hamdallah
Great experience. Everything was easy and accessible. Fast delivery. I got my car two days after ordering it. And Jerry was an amazing person he helped me out with everything. Definitely buying more teslas in the future.
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July 2023 by CLaudia Hayes
Jerry is the absolute BEST! He was very informative, patient and communicative.I felt like he really took ownership. This is the first review I have ever left and it was well warranted. Thank-you!!!
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June 2023 by William Zonicle
Jerry at Tesla Bakersfield is THE ABSOLUTE BEST!!! From the time I test drove, through the ordering & delivery process, he has answered every question or concern I had. He absolutely went above and beyond to provide impeccable service and it is truly appreciated! I'm a first-time EV owner and having him help me navigate through the process made it so very smooth. I honestly cannot say how crucial he has been(and continues to be) through this process. Kudos to Jerry for making that place shine!!Great experience also at the sales and service center. Professional staff who are reliable and communicative.
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June 2023 by Cleopatra Garcia
Be sure to ask for Anthony hewas the best. Attended my and friend and I very well. Very good service and I will definitely come to him when I'm looking for a Tesla. He's the guy you'd trust 10/10 would recommend !
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June 2023 by Eric Woomer
Such a poor experience. Wouldn’t let us inspect inside of car (we did anyway cause that’s obviously not a real rule and has never been enforced). The S had 13 miles to empty. It was dirty AF. Rude manager and ignorant sales staff. Musk and his management are so attention to detail oriented, not sure how this site slipped through their fingers.
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June 2023 by Luis R.
Went in and there were no sales people available, they asked me to make an appointment and I did. Went back the next day and they still didn't take care of me, from desk lady nicely took care of me but couldn't even explain the basics, not even connect my phone to it! I don't blame her tho, but when i came back in I had the worst experience with the sales guy, I'm not sure if he thought I was kidding about wanting it? Anyways still waiting for his text back so I can lock the deal in but at this point going out of town to buy it will probably be faster...
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June 2023 by Jon K.
Let me start by saying i absolutely love this car, the issue is with the service center. I have a less than 2 year old model 3 that rattles from the dash and a few other areas. They made one attempt to fix the rattle and actually did improve it somewhat but when i brought to their attention that it's still happening they said it's not a warrantable part so it's my responsibility. A $45k car sounds like it has a box of rocks in the dashboard and they just throw their hands up and say too bad. I'm so disappointed with tesla service that although we were looking at buying a new model Y we will now be looking elsewhere. Sad because the car is awesome and the idea itself is amazing but the execution is poor and the service is a joke.
