T.J. Maxx is an off-price retailer offering an ever-changing selection of high-quality, brand name and designer fashions, along with house items, toys, and shoes. Customers find the store organized and clean, with a wide selection of items, including beautiful clothes and very nice house items, though some note prices can be a bit pricey. Many appreciate the variety and the opportunity to save a lot, especially when purchasing gifts. Experiences with staff vary. Many customers report that the staff is always friendly and helpful, sometimes going out of their way to check for additional stock and set items aside. However, other experiences include unhelpful and sarcastic service from cashiers when assistance is needed. In one positive instance, a staff member resolved a billing issue with immediate kindness and without question, an act that meant a great deal to the customer. Overall, while the merchandise receives consistent praise, customer service experiences at T.J. Maxx are mixed.
