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December 2023 by Yang Li
Good service, comfortable environment
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November 2023 by Sara A.
I don't know how many messages I have to leave to get a return call! They never effin answer I'm getting fed up!!!!
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October 2023 by Andy K.
Well you can consider you've read a book if ya get to the all important conclusion. *Four parts The three Yelp questions were too binary. Answers would have been deceptive. The 15' truck was what you'd expect. Suspension was in had shape so the right lane on the 5 was a ball buster especially empty. It got 11 mpg mostly freeway. Why no tie down points in the box?! The fir strips are to protect the exterior not to aid the mover. TAKE PHOTOS. I obsessively took photos of all the damage inside and out. Cigarette burn holes in the seats-I don't smoke! Cracked windshield-I don't crack either!! Scuffs, damage of any kind. Not my circus. Beginning tank and ending tank take a pic!! Hell that's two!! 2 Now to the location. I'd reserved it a week before. Woman who runs the storage, I'd later learn, was friendly, competent and efficient. Arrive at arranged time on Monday morning and am not greeted by the woman who is doing several tasks inside the location and out. She's giving off an aura of a not so friendly truck you kind of deal. And I have to say I generally like red heads. I ignore it and figure it's Monday morning and she's covering for someone or just normally is overworked. When we got to the insurance that they want to be paid I told her my CC covered that. And I wasn't paying any of that. I'd actually gotten a cert emailed from my CC company (didn't know they did that) and checked on my personal auto insurance and I was more than covered. I was looking down but out of the corner of my eye, as she explained the seven(at least) levels of pain that U-haul would be sure I experienced if I didn't cough up more dinero for unnecessary insurance, I'm pretty sure her head spun 1080 degrees and her eyes flipped over to reveal a pentagram as she reiterated my future pain and lack of collaboration and cooperation from U-Haul. I had my special witch repelling sunglasses affixed and unphased told her I'd skip the insurance. Funny thing was she didn't ask to have a copy of any of my insurance printed or emailed. Wonder why that is.....Now, mind you, my glasses didn't inoculate me from giving her back a percentage of attitude. Just a scoche though. 3 So I do my move and return it taking the aforementioned obsessive photos. Oh forgot to say an employee saw me snapping before I started it in the morning and made note and went in to narc not to charge me the windshield etc because I was armed with one of those pocket computer-camera-phone contraptions. I filled it to the 3/8th tank in fact above because while I don't have a circus I've been to a few rodeos. I then dropped it after hours taking beautiful photos again of all the smart and stupid stuff. Including a fuel indicator above the required point. Who'd a thunk it? The next morning I'm greeted by the 1080 chick, well at least I think she said can I help you. I'd gotten a text from my card of @$25 additional to the estimated cost. She explained I was four miles over my estimated mileage and I hadn't filled the tank to 3/8th. So I was at 504 miles vs the estimate of 500(whoever's closest without going over! Come on down) I chuckled at how close I'd nailed the mileage and said the fuel part is an error, whoever did that needs to make sure one shoe isn't prematurely warn. I did that she replied as her eyes did that trick and her head disconnected from her body elevating as it spun rapidly without any mirrors or cgi I could see. No blood either. I told her I'd gotten X $ and X gallons at X price at the station just under a mile away and that dog don't hunt. She now levitated as she pulsed with an incessant faint beeping sound like a bomb past its detonation point was fixin to go boom. I told her I'd like to speak to her manager. It's like 7:40 am. She says she'll be in soon. About 7:55 I tell her to have the mgr call me please that I can't wait. I know I know she's not saying jack to her manager-whatever. 4 So I do wh
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September 2023 by DeAndre K.
Rating the overall experience with this location is poor. The 10' moving van was in poor condition, both sun visors were broken with kept falling in front of the driver's area of view, which is a hazard. The gas gage would not read unless your actually driving so filling up at the gas station is a hit or miss. But the icing on the cake was when we were returning the vehicle a young short girl with a bunch of acne on her face was EXTREMELY RUDE! Referring to me as "Bro" and calling me rude. She inspected the vehicle told me the amount that would be charged, so I simply asked her was that the overall total that was going to be changed? She looked at me as if I should already know the price and stated the price again. So we kept going back and forth on if that was the overall charge, she couldn't just say yes, she kept stating the price. So I asked her okay maybe you don't understand what I'm asking, is that including the Price I got charged this morning plus the amount now, because no one told me that the price in the morning is just a hold then including the mileage I would get the grand total at the end. It's not like I rent Uhaul all the time. I still didn't get the answer I was looking for, I just asked her to give me a receipt so I could figure the price out for myself. So frustrating to get one simple answer! So future reference Uhaul, please train your employees better regarding customer service and not call a customer "Bro". By the way it was just her that was rude. The morning employees were nice!
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July 2023 by Suzy T.
we rented from 102 union in bakersfield. so rude. like we have to kiss their butts. they charged our card for 4 days & charged it again 2 timed wr git extension. they claimed we didnt. they said they r reporting car stolen. scam scam scam. i tried calling several times only to be put on hold and not come back or disconnect. your customer service, knowledge, your attidude is a disgrase to the uhaul name. who knows maybe uhaul does not care. its pathetic.
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July 2023 by Shavonda Mosley
First time using the mobile app, worked great, no waiting.
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June 2023 by Donika Miller
Loved this storage place! Everyone was more helpful than I expected. Store manager was very sweet and professional. Only issue was the access hours. Thank you employees for the great experience! I had a 5 x 5 and a 5 x 10, I've also rented a 15ft truck and it was a smooth rental.
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May 2023 by Chloe Bussiere
Got parts in earlier than planned, made arrangements to come in sooner, and quickly installed while I waited
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April 2023 by Oscar Serrano
They are lazy and do not want to work lousy service in propane gas
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March 2023 by Serena R.
Terrible customer service. Scam customers by charging HUNDREDS of dollars by a dime size dent I did not make. Go to another location
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February 2023 by BROOKE RANDALL
Nice, easy to rent. Nicole the manager is amazing
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February 2023 by Keith B.
Avoid coming to this U-Haul . My friend came to rent a U-Haul and forgot his ID so he said he will be right back and the lady at desk said no something is weird , you cannot rent, we were surprised how she was acting like she needed to be drug tested, so I have a valid license and ordered a U-Haul and just because he was with me she was totally rude and put both of us on a do not rent for no reason. I have great credit and did nothing for her to discriminate against us. The fat lady needs to be fired and so does the tattooed girl. I will never come here again and I will start a class action for discrimination.
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January 2023 by Lisa Ruozi
Always helpful and nice
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December 2022 by Jason S.
Delbert and Nicole the best. Moving from La and Bakersfield to the bay. Needed another u haul and boom . They were prompt, took care all of my needs. Thank you Nicole and Delbert. Forgot the other gent name . Maybe sal.
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December 2022 by K K.
Honestly it seems like the people working here don't really care about the customer experience. If I was the owner I would want to know that it's run extremely poorly with little customer focus. Just an overall lacking of professionalism. Felt like it was a hang out place more than a business. The person that helped he was probably on his phone for just as long as he was actually helping me. Literally walked up to me smoking and texting, keep in mind I'm buying propane from this obviously poorly run establishment. It's by a little further, but I'll be driving to chevron for my propane and if I actually need anything moving related, which I do a lot. Won't be at this establishment. If your p and l is suffering you may want to dig in to the customer experience. The young girls you have at the desk on their phones the whole time need to take a lesson in customer service. Rude a** kids are going to ruin your business! Especially the one with the black curly hair, she's the definition of rbf!
