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October 2023 by Claudia P
It's really bad service. I rented a truck ? and I returned the same day. I received two phone calls the following day saying I didn't return it.
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October 2023 by Jennifer R.
Very bad customer service! I came to pick up a u haul truck and not once I was greeted or ask if I needed any help. I waited more than 10 minutes to be helped. The staff and manager were very rude and unprofessional. I do not recommend this place.
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August 2023 by John H.
If I could give a no star I would. Arrogant don't give a shit about customers. This is exactly what happened. The employees could care less about customer service. U-Haul has lost their way. They will not make a reservation for a location so you are guaranteed a specific truck at a location. So I had to picked up and dropped off the truck 50 miles away from where I needed it at $.99 a mile. U-Haul kiss off. There are to many other truck rental company's to choose from.
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July 2023 by Stephanie R.
if i could give zero stars i would. worst service ever. would not let me rent a truck and trailer that i had reserved because i had rented a trailer from another uhaul in town for moving. they would not let a non california licensed driver rent it either. this was for in town and they wouldnt allow as a secondary driver. waited in line for 40 minutes to be told this. also someone from their store called me while i was in line on the phone to confirm i still needed it, and still never stated that i could not rent what i had on reservation. **** absouletly the worst service ever*** do not rent from here !!!!!!!!!!!
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April 2023 by Sara R.
I was told by a U-Haul representative that I would be receiving an auto transport trailer two hours from my current location. Upon arrival the sales associates were extremely unprofessional telling me my RV was parked in a spot that needed to be moved. Which was odd since they asked me to pull it back to exact spot to receive trailer. As I waited the female continued to correct the male associate in front of customers as if in a flirting manner clearly wasting customer time. After all the steps I had to take to rent my already reserved trailer (phoning someone to verify me???) I was told to wait outside where I then waited for over 15 minutes for a male employee to assist me. He wasn't very knowledgeable. It was all I could do to get him to look at the trailer to see if the lights were working. He stood with his hands in his pockets leaning on trailer as I showed that my lights to my rig as well as to my vehicle that was to be towed were clearly working and the auto transport was NOT. At this point the employee refused to get another pigtail or try a different trailer, dolly, anything at this point as I had reservations five hours away with a deadline. U-Haul basically told me they didn't care and it was not their problem they had wasted over two hours driving and another hour and a half at the store to wind up on the side of the road. I will never ever recommend U-Haul. After speaking to customer service I still was told they couldn't assist me. Very very disappointed and shocked at such bad business.
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March 2023 by Sophie K.
I never give one stars to any business but this experience from here warrants one.Long story short, we got our tow hitch installation done here. We paid for the parts and the labor. Our appointment to install the hitch was on Monday. I called Monday to let them know I'm heading over and Jose let me know the tow hitch part isn't in yet.I'm not sure why I didn't get a call first to know this, but I understood that shipping delay of the parts is out of his control, and was on standby. He said Wednesday would be the most likely arrival date and that he would keep me posted.The parts did not arrive Wednesday - they arrived Friday. Without his confirmation or call, because he's hard to reach through the office number, I went in person to talk about this issue. We had a whole cross country trip planned the following week - we needed a solution to the tow hitch installation. If it couldn't happen here, we needed to go somewhere else. Coincidentally, the parts did arrive that Friday morning, and we got it installed. We thought everything was fine until we went to pick up our rental Uhaul trailer at another shop the following week. The trailer lights that blink left and right (part of the tow hitch installation) were faulty and didn't work. We were informed the installation was not done properly. We panicked, called around other Uhauls, missed hours of work, and went to the one place that squeezed in an appointment for us.We paid out of pocket Ubering back to work, and then back to Uhaul to pick up our car. Since this experience, I have called the office line 3 separate times to be put on hold for over 20 minutes and be told Jose is not available, and emailed him as well multiple times. There is no effort to respond to my emails, and I have not been contacted back for any resolution on this experience. Things happen, but I think I've given enough benefit of doubt to now know that this is a dishonest, understaffed place.Do not ever go here to install a tow hitch.
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March 2023 by E L.
Where else can you go when you need to moveTried other places all the samThe movers need to be more efficient when loading the load was not evenly balanced so the ride was rough and broke several items
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February 2023 by kris ross
Was on hold for 15 mins decided to drive over while on hold. The whole time I drive over there they never pick up. I wasted time even driving over there because they have nothing I need for rent. So 1 star.
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October 2022 by Liz V.
Martha is one rude asss, if you don't like your job kick rocks and look for another one ! Not asking for money I'm there to rent and you don't want to assist then just simply say instead of waisting peoples times ! She told me they didn't have any vans available so it seem weird because they had a lot of drop offs and a lot of vans so while we got in our cars I then went to the website and rented it myself . When we went inside she just looked and kept looking with hatred.
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September 2022 by Rose V.
If i can post 0 stars i would. I was just here not even 5 minutes ago to get a 20in . This is not my first time here I've been here before no problems. Today was different. Martha was the one checking me in and she kept looking at my tattoos and then asked for my I'd of course then proceeded to say my I'd does Not look like me. I look exactly like my I'd the only difference is I now have blue in my hair. They refused to give me a truck . Waste of time I don't recommend.
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September 2022 by Lizvette A.
Whatever you do, DO NOT rent any trailers here or trucks I see why it has horrible reviews, but unfortunately this was my fiancés last resort to rent here. 1. They gave us the truck with only a quarter tank of gas2. The check engine light was on the whole time 3. The truck alerted us it needed an oil change 4. The employee DID NOT correctly hook up the trailer which caused damage to the uhaul truck tailgate.The employees there need to do there jobs right because we put our trust in them!
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July 2022 by Jc C.
I was going to be Denied my rental reservation from the lady behind the desk because "I look similar to my ID picture but not exactly the same" that picture the DMV continues to use is over 5yrs old! Of course it's not going to look exactly the same! I didnt have the same facial hair, I have some more tattoos, I don't weigh the same etc! I then had to proceed and show my debit card, business card even a CPR card showing everything matches! Then the guy who I spoke to the day before thankfully walked up but then he takes out his phone and takes my picture for a "current photo" and then a picture of my business card. Absolutely ridiculous to get a rental! I'll make the investment to get the necessary equipment moving forward to avoid their services. So if you have an old photo on your ID, take note you might be denied their service if the person you spoke with isn't there. Will not recommend.
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July 2022 by Jabari H.
The customer service here is really bad and they insist you call a reference while in line so expect the wait time to be at least 30 mins - 1 hr for no particular reason just because they feel like not telling you that is a expected part of the cumbersome and idiotic process
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March 2021 by Jon C.
The service here is awful. You have one person working the desk and another person who could work the desk walking around. The line is going out the door. You would think they would put someone on the other desk to help the customers rent their equipment
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March 2021 by Jimmy J.
Very slow !!!! Go to White Lane fast and reliableEileen is the best place to go if you're in a hurry but if you have 45 minutes to an hour of wait time union
