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February 2024 by hamid siddiqi
Don’t accept reservations and call and confirm them if you will not have them available when we get there.Wasting my time and gas for you to tell me you don’t have something! This was a joke and the worst experience ever!
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January 2024 by Michael Chadburn
Friendly, knowledgeable, and professional staff! My favorite location!
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January 2024 by Cynthia Carter
Fast and courteous service
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January 2024 by Paola Cruz
0 Stars if possible. WORST PLACE TO GET A U HAUL. The fact that I had to wait a whole HOUR to turn in the keys is ridiculous!! All because the person who works the front doesn’t have permission to accept keys but say hi and sit there. Do better this will be the LAST time I ever rent a u haul from this place.
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November 2023 by Eddie perez
They were rude when asking a question
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October 2023 by Kermit The CrOg
They gave me a truck damn near out of fuel and I paid almost $200 for one day to drive down to Ventura. For $200 you’d think they’d give you a truck with a full tank of fuel. But they told me that I had to top it off when I return it. When I brought up the issue, they told me I could dispute it online by taking a photograph. How’s that going to get my money back I spent on the fuel just to use it?
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October 2023 by Jennifer R.
Very bad customer service! I came to pick up a u haul truck and not once I was greeted or ask if I needed any help. I waited more than 10 minutes to be helped. The staff and manager were very rude and unprofessional. I do not recommend this place.
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September 2023 by Virginia Ramirez
If I could gave a negative star I would a friend who lives 30 miles out had to came pick truck but than told her there was one in Lamont closer to her home charger her for the miles and was rude about it that she should of check herself see if one was closer over charger her His name was JUAN very UNPROFESSIONAL even the OWNER was VERY RUDE MARTHA THAT CALLED B.B.B BETTER BUSINESS BUREAU......People like you are why mom & pop Businesses lack HUMAN RESPECT FROM CUSTOMERS I REALLY DONT UNDERSTAND WHY YOU FEEL TO OVER CHARGER YOUR CUSTOMERS
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September 2023 by Christian Lee
Have tried calling this location multiple times over the past week. Each time has been redirected to either a service line or to corporate with a loop back to the number I was calling. Not sure if they need the business with the way they play hot potato with phone calls.
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August 2023 by John H.
If I could give a no star I would. Arrogant don't give a shit about customers. This is exactly what happened. The employees could care less about customer service. U-Haul has lost their way. They will not make a reservation for a location so you are guaranteed a specific truck at a location. So I had to picked up and dropped off the truck 50 miles away from where I needed it at $.99 a mile. U-Haul kiss off. There are to many other truck rental company's to choose from.
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July 2023 by Janet Leyva Mendiola
Came to fill a propane tank and it takes forever. At 105 degrees outside and they take there sweet 'A' time. Don't come here.
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July 2023 by Suzy T.
You people are a nightmare. Spoke to ur rosdside srrvice yesterday. Told them truck is having stalling issues. They call back put u on hold and thats the end if it. The car was left on a loction u were to pick up. U r charging credit cards without authorizaton.Horrible customer service. Lies and more lies. Really get it together.
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July 2023 by Juventino Guzman
I had a great experience here, friendly people and happy to rent with them again. Definitely recommend to anyone
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July 2023 by Stephanie R.
if i could give zero stars i would. worst service ever. would not let me rent a truck and trailer that i had reserved because i had rented a trailer from another uhaul in town for moving. they would not let a non california licensed driver rent it either. this was for in town and they wouldnt allow as a secondary driver. waited in line for 40 minutes to be told this. also someone from their store called me while i was in line on the phone to confirm i still needed it, and still never stated that i could not rent what i had on reservation. **** absouletly the worst service ever*** do not rent from here !!!!!!!!!!!
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July 2023 by Kat Cunningham
It was so busy, when we returned the vehicle back it was BAD serviceThey didn't explain anything right, it took two people to check us out. I'm Not going to be a returned person at this location. 102 S. Union Bakersfield 93307 RATE 0 IF I CAN!
