-
February 2024 by Brian G.
This location is absolutely horrible and SLOW!!! It never fails to walk in here and see a line that takes forever while they have ONE person helping customers while other workers are just coming in and out. I buy boxes from this location and I dread it every time I come here because I know it's gonna end up taking me 30 minutes to wait in line and buy boxes. Have a self serve checkout or something! Or make renting a vehicle more digital and online. This location SUCKS in every way possible.
-
February 2024 by David Abbasi
There were three females including Donna the assistant manager behind the counter when me and my friend came to pick up the truck. They were busy gossiping and chatting about what they were eating or going to eat and not paying attention to the customers. Rude and unprofessional, they were calling each other retarded. I asked for full coverage in case of any accident or roadside and she added it to my plan even highlighted it and circled roadside service and the extra daily charge. But I didn't have Roadside after all and they never added my friend as an authorized driver. They were too busy talking about chicken sandwiches or something. The manager Nicole said that she was told a different story and was not sorry for anything. Not my usual experience and first time picking up from that location.
-
December 2023 by Chase Ambrosecchia
The employees there were great. Check in was quick and efficient. One of the employees went out with me for the walkaround of the vehicle and as soon as I pointed out the wiper blades were worn out, they promptly got them replaced before I left the lot.
-
November 2023 by Sara A.
I don't know how many messages I have to leave to get a return call! They never effin answer I'm getting fed up!!!!
-
October 2023 by Andy K.
Well you can consider you've read a book if ya get to the all important conclusion. *Four parts The three Yelp questions were too binary. Answers would have been deceptive. The 15' truck was what you'd expect. Suspension was in had shape so the right lane on the 5 was a ball buster especially empty. It got 11 mpg mostly freeway. Why no tie down points in the box?! The fir strips are to protect the exterior not to aid the mover. TAKE PHOTOS. I obsessively took photos of all the damage inside and out. Cigarette burn holes in the seats-I don't smoke! Cracked windshield-I don't crack either!! Scuffs, damage of any kind. Not my circus. Beginning tank and ending tank take a pic!! Hell that's two!! 2 Now to the location. I'd reserved it a week before. Woman who runs the storage, I'd later learn, was friendly, competent and efficient. Arrive at arranged time on Monday morning and am not greeted by the woman who is doing several tasks inside the location and out. She's giving off an aura of a not so friendly truck you kind of deal. And I have to say I generally like red heads. I ignore it and figure it's Monday morning and she's covering for someone or just normally is overworked. When we got to the insurance that they want to be paid I told her my CC covered that. And I wasn't paying any of that. I'd actually gotten a cert emailed from my CC company (didn't know they did that) and checked on my personal auto insurance and I was more than covered. I was looking down but out of the corner of my eye, as she explained the seven(at least) levels of pain that U-haul would be sure I experienced if I didn't cough up more dinero for unnecessary insurance, I'm pretty sure her head spun 1080 degrees and her eyes flipped over to reveal a pentagram as she reiterated my future pain and lack of collaboration and cooperation from U-Haul. I had my special witch repelling sunglasses affixed and unphased told her I'd skip the insurance. Funny thing was she didn't ask to have a copy of any of my insurance printed or emailed. Wonder why that is.....Now, mind you, my glasses didn't inoculate me from giving her back a percentage of attitude. Just a scoche though. 3 So I do my move and return it taking the aforementioned obsessive photos. Oh forgot to say an employee saw me snapping before I started it in the morning and made note and went in to narc not to charge me the windshield etc because I was armed with one of those pocket computer-camera-phone contraptions. I filled it to the 3/8th tank in fact above because while I don't have a circus I've been to a few rodeos. I then dropped it after hours taking beautiful photos again of all the smart and stupid stuff. Including a fuel indicator above the required point. Who'd a thunk it? The next morning I'm greeted by the 1080 chick, well at least I think she said can I help you. I'd gotten a text from my card of @$25 additional to the estimated cost. She explained I was four miles over my estimated mileage and I hadn't filled the tank to 3/8th. So I was at 504 miles vs the estimate of 500(whoever's closest without going over! Come on down) I chuckled at how close I'd nailed the mileage and said the fuel part is an error, whoever did that needs to make sure one shoe isn't prematurely warn. I did that she replied as her eyes did that trick and her head disconnected from her body elevating as it spun rapidly without any mirrors or cgi I could see. No blood either. I told her I'd gotten X $ and X gallons at X price at the station just under a mile away and that dog don't hunt. She now levitated as she pulsed with an incessant faint beeping sound like a bomb past its detonation point was fixin to go boom. I told her I'd like to speak to her manager. It's like 7:40 am. She says she'll be in soon. About 7:55 I tell her to have the mgr call me please that I can't wait. I know I know she's not saying jack to her manager-whatever. 4 So I do wh
-
October 2023 by DeAndre Knight
Rating the overall experience with this location is poor. The 10' moving van was in poor condition, both sun visors were broken with kept falling in front of the driver's area of view, which is a hazard. The gas gage would not read unless your actually driving so filling up at the gas station is a hit or miss. But the icing on the cake was when we were returning the vehicle a young short girl with a bunch of acne on her face was EXTREMELY RUDE! Referring to me as "Bro" and calling me rude. She inspected the vehicle told me the amount that would be charged, so I simply asked her was that the overall total that was going to be changed? She looked at me as if I should already know the price and stated the price again. So we kept going back and forth on if that was the overall charge, she couldn't just say yes, she kept stating the price. So I asked her okay maybe you don't understand what I'm asking, is that including the Price I got charged this morning plus the amount now, because no one told me that the price in the morning is just a hold then including the mileage I would get the grand total at the end. It's not like I rent Uhaul all the time. I still didn't get the answer I was looking for, I just asked her to give me a receipt so I could figure the price out for myself. So frustrating to get one simple answer!So future reference Uhaul, please train your employees better regarding customer service and not call a customer "Bro". By the way it was just her that was rude. The morning employees were nice!
-
September 2023 by DeAndre K.
Rating the overall experience with this location is poor. The 10' moving van was in poor condition, both sun visors were broken with kept falling in front of the driver's area of view, which is a hazard. The gas gage would not read unless your actually driving so filling up at the gas station is a hit or miss. But the icing on the cake was when we were returning the vehicle a young short girl with a bunch of acne on her face was EXTREMELY RUDE! Referring to me as "Bro" and calling me rude. She inspected the vehicle told me the amount that would be charged, so I simply asked her was that the overall total that was going to be changed? She looked at me as if I should already know the price and stated the price again. So we kept going back and forth on if that was the overall charge, she couldn't just say yes, she kept stating the price. So I asked her okay maybe you don't understand what I'm asking, is that including the Price I got charged this morning plus the amount now, because no one told me that the price in the morning is just a hold then including the mileage I would get the grand total at the end. It's not like I rent Uhaul all the time. I still didn't get the answer I was looking for, I just asked her to give me a receipt so I could figure the price out for myself. So frustrating to get one simple answer! So future reference Uhaul, please train your employees better regarding customer service and not call a customer "Bro". By the way it was just her that was rude. The morning employees were nice!
-
September 2023 by christal roberts
The truck’s gas gauge didn’t work! There was NO gas in it when we rented it! The gauge showed 1/2 tank!
-
July 2023 by Suzy T.
we rented from 102 union in bakersfield. so rude. like we have to kiss their butts. they charged our card for 4 days & charged it again 2 timed wr git extension. they claimed we didnt. they said they r reporting car stolen. scam scam scam. i tried calling several times only to be put on hold and not come back or disconnect. your customer service, knowledge, your attidude is a disgrase to the uhaul name. who knows maybe uhaul does not care. its pathetic.
-
June 2023 by Mary Jane
Manager Nichol was very rude like all the employees at this location. Because of such horrible service, I quickly got my stuff out of storage and still got charged for the next month even though I moved out 10 days earlier. Do not waste your time here.
-
April 2023 by Leif Davisson
I had a billing problem when I bought some propane. Nichole solved it. It was a great experience with bad situation.
-
March 2023 by Serena R.
Terrible customer service. Scam customers by charging HUNDREDS of dollars by a dime size dent I did not make. Go to another location
-
February 2023 by BROOKE RANDALL
Super easy process to rent a truck. Staff is super nice here. Try to come around 10am. They weren't busy at all when I came in at 10 today. The pricing is a little much I think personally on the milage. It's 99¢ per mile. Some places it's just a rate and unlimited miles or the lowest I've seen before was 49¢ per mile.Manager Nicole was super sweet and nice.
-
February 2023 by Keith B.
Avoid coming to this U-Haul . My friend came to rent a U-Haul and forgot his ID so he said he will be right back and the lady at desk said no something is weird , you cannot rent, we were surprised how she was acting like she needed to be drug tested, so I have a valid license and ordered a U-Haul and just because he was with me she was totally rude and put both of us on a do not rent for no reason. I have great credit and did nothing for her to discriminate against us. The fat lady needs to be fired and so does the tattooed girl. I will never come here again and I will start a class action for discrimination.
-
January 2023 by Autumn Paine
Came to get a hitch installed. Refused to tell me if they even have the hitch in stock without me giving them personal info including phone number. Don’t need to do that, I get enough spam. Ina was unnecessarily rude about it, like I was wasting her time. I guess they don’t need the business. Thanks to the one star employee Ina who didn’t help me out today.
