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March 2024 by Kat Savage
If I could give this place 0 starts I would. The manager is so nasty and mean. I went to ulta to pick up my online order I did not know ID was required I was talking to the cashier to resolve the issue when that big back lady interrupted us to tell me I CAN CANCEL your ORDER. I told her not to speak to me because I wasn’t wasn’t gonna tolerate the way she was taking to me she kept pointing at a sign I’m like god I get it. I left and got my passport and some really nice girl helped me. The employee was so sweet there was no need for all this fuss
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March 2024 by Denise Rossi
My experience at this ulta has been great, Kacey was the one that helped me and my daughter. Having a license in makeup makes a big difference. I use lancome products only, including the absolute face creams does wonders. She helped me with the color match which I had been using the wrong color and she definitely got it right. Her knowledge in makeup is what everyone needs.I recommend Kacey for the color match, she's also a very sweet young lady she was definitely accommodating. I'm so thankful and I appreciate her.
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March 2024 by Deysi G (day-c)
I just want to say my experience today at Ulta was amazing. The whole staff was truly so nice and so helpful. I am glad I went to return an item. ?
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March 2024 by Angela Calderon
Love perfume and makeup!
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February 2024 by amanda box
i’ve been to this store many times and I have never had a good experience. carrie was so unnecessarily rude to me I truly could not believe it. she bagged up my one item and when I told her I didn’t need a bag she muttered under her breath that I could have told her before she put it in the bag. this store needs to do some serious customer service training. or maybe carrie needs a day off.
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February 2024 by Andrea salinas
2/23/24This is the second time that I have been to this location and I’ve had a horrible experience with the Customer Service. There was a woman very tall, blonde, young , kind of heavyset. I had kindly asked her if she knew where the hood of products were at I did not know that they were only at Sephora. I always only shop at Sephora, but my daughter likes to go to Ulta, so I kindly asked if she can point me in the direction with an attitude then explain to me that that is only at Sephora and to the other person she was standing next to, and said “anyways” Rolling her eyes with the biggest disgusting attitude. I felt not wanted there and very unappreciated me and my daughter still ended up spending money there but because the way she talk to me my daughter does not want to go to Ulta anymore. She’d rather go to Sephora due to that recent incident, this is a second time we had bad customer service at that location just sad ulta bakersfield do better !!!
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February 2024 by Moonbeam Hillgoth
I came in after work in my uniform (I’m a blue collar worker) and I was followed around the store the whole time and overheard employees being told to keep an eye on me. I was so uncomfortable that I put my items back and left. For a company that’s big on diversity and inclusivity, the employees don’t seem to hold that same value…
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January 2024 by Auntie M O
It was pretty busy the day after Christmas. Also, I really didn't like that many (half?) of the items didn't have prices on them. I literally put items back because I didn't know how much they were.
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December 2023 by Andrea Lawler
Safe and very friendly place to visit to shop or to have your hair or wax done!! Their Ulta Hair Salon is awesome. Great professional employees and the highest quality service on all your hair and face needs. The quality of service is above average! You can find products for every budget and customer needs. It is a truly one-stop outlet for all your needs whether you are looking for a top brand or the generic lower-cost one. But all are of great quality!....a must to experience!
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December 2023 by Jan Scurlock
Full Service Cutting Edge Beauty Treatments & Fashion Runway Brows & Shadows...Everything from Everywhere All at Once.
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December 2023 by Matab Trans
Helping staff
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December 2023 by Wendi
I was at the Ulta store on Ming and had a wonderful experience being helped by Jessica M. She was attentive, personable, professional, listened patiently to my frustrations and handled my queries adeptly!!
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December 2023 by Linda Stockton
very nice, clean store. Good products all around
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November 2023 by Laura Cruz
I had gone in to do a scalp renew/deep condition treatment. I have vivids in my hair and I thought the products they would use would be gentle on my color but the “master” stylist completely stripped out my color. I have very dry scalp and I thought this could be something I can book every month. Absolutely not. The treatment is a complete rip off. It didn’t even feel like my scalp or hair benefitted from the treatment. The next morning my scalp just felt dry again and I’m so upset that I have to spend more money trying to fix the damage they did to my hair/color. They use the nioxin dermabrasion scalp treatment. You can just buy it for 12 bucks and do it at home. I’m never going back to this salon. When walking in I even saw a client getting their hair bleached. Towards the end of their service I noticed their hair was fried beyond repair. I don’t think any of the stylists know what they’re doing. If you’re on the fence about the Ulta salon take this as your sign to run the other way. Highly recommend just supporting local and looking into other salons.
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October 2023 by Donna Curtis
Overwhelmed by the selectionVery helpful staff
