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February 2024 by Judy P.
I recently had a disappointing experience at Walmart that I feel compelled to share. Upon checking out only one register was open, with all self-checkouts closed. The line was long, and the wait was excruciatingly slow. Cashier didn't even acknowledge or speak to me. Literally had me pick up the box of my merchandise to reach her to scan it instead of coming over to scan it (it was a big bulky box) To make matters worse, the staff seemed more focused on fulfilling mobile pickup orders than assisting customers in-store. I even felt like I was in danger of being run over by staff rushing around with carts. The staff was rude and miserable, which only added to the unpleasant experience. I hope this feedback reaches the right ears and leads to improvements in customer service and management at Walmart.
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January 2024 by Summer J.
We came to stock up for the storm and upon getting through the long checkout line, Joe our cashier/bagger, said it was not his job to bag the groceries if we brought our own bags. He was extremely rude and not helpful at all. It is a shame that our society has become so lazy. If I wanted to check myself out I would have used the self check out.
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January 2024 by Giselle E.
2 middle aged bigger ladies, one white with glasses, short blonde hair and coworker (black lady) were SO rude and made the entire experience uncomfortable. kept circling and staring at us as if we were stealing in self checkout, accused us of it, and made snarky remark while paying. theyre clearly unhappy & bored. think the one with glasses was even a manager, she is not set out to work in customer service. Being nice is the bare minimum, do better
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September 2023 by Lexy C.
This place is so nasty I went today to get my son some plates for him to eat on and while I was there there was a moldy plate and a worker right next to it I told him if he could throw it away and he did nothing but look at me and walk away absolutely disgusting
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July 2023 by Joe D.
This Walmart can be busy at times! It's mostly clean too, and the staff members are cool and friendly. Very convenient neighborhood store. It is more expensive than WinCo but less expensive than Albertsons. The prices are fair. This store is also a fan of hiring a large staff with disabilities. With that in mind, please be courteous. So.... Did you know you can link your credit card to your Walmart app account to pay for your items? All you do is scan the QR code at the register when you first start checking out and follow the steps. When your last item is scanned, the cashier recognizes it and ends the transaction. Your receipt is then sent to your Walmart account. If you found my review helpful, give me a like!
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May 2023 by Adolfo S.
Waited in line for 30 minutes. Just for them not to honor their price match policy although I was on the walmart app. The manager did not care to say sorry or acknowledge it, the girl on the register was rude to begin with as well. Never coming back again. Rude staff ride management, that does not honor their price match guarantee.
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May 2023 by Isabel S.
very rude and mean lady with no customer service skills and poor communication. It seems like they're hiring anybody these days
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June 2022 by Cynthia N.
Walmart on Colony St. Refuses to repair or replace electric carts, in the last six months. If you are disabled, shopsomewhere else.
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May 2022 by Sharon K.
I would like to know how they expect people to shop without having a cart to put items in. I left and shopped at Aldi's instead, then went to another Walmart to get some of the things Aldi's didn't have. It meant driving farther from my home and with the price of gas I was not happy about it. I even walked around the parking lot looking for a basket. There were none on either entrance. I understand that they get stolen by homeless people, but Aldi's have plenty, it may cost a quarter to get one but you get it back. The Walmart on Gosford has plenty of baskets, never have to go looking for one or follow someone to their car to get one. They could also put a lock on the wheels so they can't leave a certain area, there is absolutely no excuse, just poor management.
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October 2021 by Maria A.
Security guards (one specific one) weird me out to the maxxx .. they just stare you down at the entrance/exits and make me uncomfortable they observe you as if you're stealing something, also the guy who checks receipts takes too long looking at them and has to hold up a mile long line like to leave the store like why?? Another incident was with this one girl who caught a little attitude bc I kept ringing the red button for assistance when no one was coming to open up the damn deodorant case ppl kept pushing the button than she told me that to stop pushing it so many times and I responded and told her no one was coming to help while other customers and I kept pushing the button ?? Like wtf no I used to work at walmart and we had to open up those locked up cases asap!! Get it togetherrr
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August 2021 by Tom D.
Most poorly managed Walmart ever. I fortunately it's close to house and it's quite a drive to the others. This location is always dirty, poorly stocked and always long lines to checkout. There are over 30 registers at this location and never more than 3 or so open. Have been in there on occasion and there has been one open register other than self checkout. Absolutely hate this location, it's conveniently close to my home too bad it's so poorly managed. If you don't mind poor selection and 30 minute checkout lines, it's alright.
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August 2021 by Paola L.
There's a reason this store has such a low rating. It's a "Walmart version" of Walmart. The worst Walmart in Bakersfield. I could go on the los of reasons why but anyone who has been here knows exactly why. We can't even blame the employees pay because the employees in other Walmart's are so much more helpful.
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April 2021 by Leslie J.
Worst customer service ever,staff tries to belittle you. Super hard just to reach someone higher since they never answer their phones. Even the customer service tries to reach out to them and couldn't get a hold of their own store. RIDICULOUSLY LONG WAIT TIME FOR PICKUP ORDERS, mind you I have my daughter and she's crying because we were waiting forever. Then to be told my order isn't ready and I have to wait! I'm a patient person but I felt so disrespected by the team lead there when I asked what's going on, replied with " I don't know, I don't know who you are" crazy how customer service is clearly not on there mind. And the charging me an additional almost 70 dollars, I only caught it because I was noticing I didn't get everything. I understand I had to substitute some things but was never told that other items were unavailable. Supposedly a temporary hold of 262 but NOPE they charged my bank. And for the wrong amount and tried to not even take accountability.
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December 2020 by Annette T.
It is sad that management is hold Ps5 console for themselves and allowing employees to do the same.
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December 2020 by Lori Taylor
Great cell phone se ron good service