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December 2023 by Melinda Torres
Customer service very friendly and welcoming
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October 2023 by Joe Smo
Amazing customer service. Was helped greatly during entire process !
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July 2022 by Crystal Wentworth
Well I purchased my engagement ring thru the location inside the vally plaza the customer service was great the woman was very attentive almost to much . But I didn't receive any kind of authentication with my ring an it was almost $4,000 however I did have to send it out to be sized maybe they will give me the authentication when I pick it up if so I will change my rating to a five star.
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April 2022 by Mireya Bravo
Very helpful great customer service ?
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April 2021 by Priscilla Chavez
Went in to look for a ring, I was amazed with the excellent customer service with Lupe (female) and Alyssa. Very patient, explainable, helpful with me I definitely recommend Valley Plaza location and I will keep coming back for future purchases.
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April 2021 by Daniel Hearn
The absolute best customer service, and amazing jewelry! Thank you so much Lorraine, and lupe , me and my wife will definitely be back for more .
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April 2021 by brenda garcia
We love this place ❤my husband and daughter both got rings today sale people are very helpful and friendly
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December 2020 by Omar n Lisa's Trucking Journey
Lorraine was professional and very helpful and friendly. You don't see that much more. Gracias !!
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February 2020 by Crystal Green
Helpful staff. Love this store
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December 2019 by mark house
The sales Associate Lupe Campos is the best one customer service always ready to help with a smile on his face goes the extra mile for the customer I really appreciate that
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December 2019 by Luis R.
STAY WAY FROM THIS STORE, found the same exact product $130 cheaper just a few steps away. They will not help you out and have bad customer service and FAKE discounts, this place is just awful, here's proof:
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September 2019 by Rolando C.
Awful customer service. I came in to pick up my wedding ring after getting it re dipped. No one acknowledged me and I was passed on service for other customers. Note to the employees, a simple "Hi, we will be with you as soon as I'm available" will go a long way.
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June 2019 by Maxx Payne
Went to look for a birthday present. Was helped by a woman and then when she needed questions answered she brought in an older man. She was pleasant and helpful, he was short and seemed like I was wasting his time, which was funny since the store was empty. I found an imperfection in the ring to which with his jeweler's loupe or magnifying camera, he couldn't find. Maybe he didn't want to admit it but it was plain as day to me. Instead he suggested I drive back to where I came from 2 + hours away to see their selection. If you don't have a whole lot of customers you'd think the service would be better. They actually had a larger selection than the other stores in the mall but this guy's attitude made me not want to come back.
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May 2019 by Corina Massara
Ny husband and I always get our jewelry here.
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March 2019 by Suzette D.
I bought my jewelry Feb 2018 and have gone back to the same store every 6months for my cleaning and insurance check up. Janelle is always amazing, friendly, and remembers us and what we have talked about in previous visits. Janelle makes this location an awesome visit every time.
