Chase Bank's branch staff are consistently praised for their friendly and helpful service. Customers appreciate the patience and kindness of employees, including tellers and managers, who assist with a variety of needs such as account questions and credit card applications. Many customers feel welcomed and valued, often mentioning specific staff members who provide exceptional assistance. Despite some negative reviews, those who visit the branch frequently encounter positive experiences, noting the staff’s patience, pleasant attitude, and willingness to help with different concerns. Overall, the branch is seen as a place where good customer service is common, making clients feel comfortable and appreciated during their visits.
0 stars actually, they have worst tellers, actually their manager is the worse, she is very rude and unprofessional, they need to change their leadership asap, 12year chase customer, just this particular branch I have issues with, I have business account with chase in 3 different locations around LA, never had issue with... read full comment
July 2024
ATMs are always unreliable and now they started locking the ATMs inside, so you're forced to use the only one available outside that doesn't work half the time and when it works it's extremely slow.
February 2024
The truth is, the service is average but as for the ATMs, they never serve. I have been counting on the services they are supposed to provide us with for weeks and they have turned out very badly. I have to go out and look for other options.
