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“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”
“They only open till 3pm on Saturday!
Be careful of the time if you want to visit on Saturday👾
Edit: They open until 5 pm starting from September🤩”
“Always a great experience, especially Adriana & Anne, who always have a great positive attitude, are super efficient, and super helpful. The best duo and super appreciative of both of them. Thank You, Duarte Post Office!!!”
“Cindy is fantastic! She’s professional, efficient, and always a pleasure to work with. I regularly ship parcels to my overseas clients, and she manages everything quickly and smoothly every time. She saves me so much time. Thank you for the great service!”
“I prefer the post office that has a self service kiosk in the lobby like the Covina Post Office. Though small and any couple of clerks at the counter, it's been very efficient for me to use.”
“Francine’s review below me captured the essence of why I’m writing this 5-star review. The lady working here is phenomenal and just exudes such great energy! So much so that she’s got me writing a review for USPS lol
Her kindness, warmth and just overall helpfulness was the best experience we’ve had and it truly made our day, so thank you.”
“I can't thank Kay and Bryan enough for their professionality , helpful attitude and their work ethic under pressure. I was sent from the San Gabriel office who just cancelled my appointment that I had booked 3 days ago . They were super busy my passports services were not easy and they took me in, they did everything top notch and Kay probably revised everything more than 4 times to ensure perfection. I am so grateful I was sent to this office and from now on It will be my go to!
Thank you temple City post office !”
“Love our little post office. We had a po box here years ago and still come by occasionally for shipping. I do love the convenience and that little machine you can use for postage, but I really enjoy talking to the staff here. They’re always friendly, and I especially love the brunette women who greets you with a warm “hi mija.” it just makes the whole experience feel a little more personal ?”
“I had a great experience at the Covina United States Postal Service office while helping my husband get his passport for the first time. The whole process was smooth from start to finish. It was super easy to make the appointment online, and when we arrived, everyone was friendly and helpful. The staff made sure we had everything we needed and walked us through the steps clearly. It made what could have been a stressful process feel quick and easy. Thank you to the Covina USPS team for the excellent service!”
“I find then more than reasonable in there services ? Sometime it’s the visitor who r holding the line ? By not thinking about other next in line ? They take there time arranging there papers , moving like turtles . Overall , this location deserve an A ?”
“After failing to find my packages in my mailbox for quite some time, I went to the front desk for assistance. I was advised to purchase a P.O. box, which I did; however, my packages were still missing.
When I returned today, an absolutely wonderful staff member—a woman named Kamal—helped me out. I panicked because a package delivered today contained medication, and although I overreacted, she handled the situation with great understanding. She contacted the person who had delivered the box to inform him of the issue—a man named Mark—and he immediately met me at the mailboxes to assist me. He was incredibly understanding and patiently demonstrated, step-by-step, that my key was actually opening the wrong box. It turned out my previous shipments—and everything else—were right where they belonged. Given how stressed and agitated I was today, I was extremely pleased and grateful to encounter two employees who were so helpful and understanding.
My deepest thanks and appreciation.✨✨✨✨✨⭐️⭐️⭐️⭐️”
“Have been here a few times for various services and have to say, the employees here have always been extremely pleasant and helpful. I appreciate these folks and their service!”
“Good service. Kris helped us out as walk-ins for passports (we got lucky the office was not busy). He was courteous, walked us through the process and took our picture. We were done in a few minutes.
This office was clean and looked cared after. It was worth driving a few minutes out from Downey. If you need to do a passport walk in or schedule soon, go to this office they do walk-ins M-F, Downey does them only Thursdays. When I looked at the website this office had opened appointments with in 3 business days but Downey office was like 2 weeks out.”
“I have been to 4 post office locations in the city of Pasadena CA. This one by far has the most friendliest and helpful staff out of all the locations I have been to! Seriously, I have received attitude and even hostility at 2 of the 3 other post office locations that I have done business at. If you need to do any business with the USPS in the city of Pasadena CA, this is the location you want to go to!”
“This is my local post office and have always had a good experience. I do see the sign on the door regarding being closed at lunch and have been lucky that I have never showed up at that time. All the times I have come service has been quick and the workers polite. Here are the latest posted hours for collection times if you want to drop something off in the box, even if the main mailroom is closed.”
“Postal Services in Sierra Madre, Los Angeles, California...We had just finished breakfast nearby when I asked my friend, Hannah, if there was a post office nearby. She pointed and said that there was one right around the corner! Yay!Sierra Madre's post office is cozy, calm, and mellow. I felt like I was in a safe, small, quaint country town. I parked in the back of the building and walked in the building from the side door.Other people parked in the front, on the street, and walked in the front door.It wasn't crowded, so, I walked right up to the letter slot, tossed my postcard in, and left.Easy as pie!”
“Team here is always amazing. They move fast and are always knowledgeable and helpful.
Special shoutout to Gloria for keeping the line moving even with dealing with difficult people.
Would recommend this location.”
“My go too post office because I live locally. Lines are not bad, if there is one at all. All of the clerks are super nice, friendly, and most importantly, helpful. Thank you always for the service. Peace”
“I am a huge advocate for the USPS, especially now since younger people don't understand the difference between the USPS and UPS. The people who work here are nice and know me as a regular. And they usually have the newest books of stamps on offer so I always get mine there.”
“It's a very convenient place, no much of a line, fast service, respectful and professional service... I want to mention Martha she is a very good employee she is fast taking care of costumers ,she is kind and you can tell she is willing to help, although sometimes is hard to help when costumer have attitude or issues that are out of her hands.. thank you Martha for your hard work.”
“Convenient drop off location, tucked inside a cozy corner at the Good Neighbor Pharmacy. Super friendly service and zero wait time. ? recommend if you have ready to ship packages.”
“Super friendly and knowledgeable staff. The man who helped me saved me money by recommending the better shipping method for my books and the rest of the team had really good energy. A bit far from my house but will come back here for my postal needs.”
“I started coming here when the QR code system failed at the other Pico Rivera Post Office. This place is fast and efficient. The ladies are always pleasant and very courteous.”
“The staff were very welcoming. Since my English isn't good, they guided me through each step of the filling process and even used simple colors to help me complete the payment. It was so heartwarming and efficient.”
“I’ve had a P.O. Box here for a few years. On the first of the month that lands on a Saturday, I’m here and able to get money orders for rent. Usually there’s one person working but that person knows what they’re doing and they get you at out fast.”
“This is a small post office. The clerks are always nice. It’s not a drive thru McDonald’s, this is a government office. The El Monte post office is also nearby off Valley and Ramona!? The only rude people are the ignorant complainers. Thank you ??Ms. Leilana for your patience with my international package today, and for hard work, everyday. ?”
“Yes, lines are sometimes long during the holidays but efficiency is required working here. I have never had a problem or bad experience. Honestly, I'd rather drop a package off here then any other usps location.”
“I visited this USPS location at 1:30PM, right after their lunch break and was pleasantly surprised to find no line. There was only one teller working, which can sometimes cause long waits, but luckily that wasn’t the case during my visit. Overall, it was a quick and smooth experience this time.”
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“I had to mail a set of important legal documents, and I was in a bit of a rush. The staff at this post office went above and beyond, making sure I picked the fastest yet affordable shipping option. They explained everything thoroughly and ensured my documents were safely packaged. The service was quick, professional, and the prices were very fair, especially for the quality I received. I’m so grateful for their help, and I will definitely return for all my mailing needs.”