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March 2024 by Miguel Cardenas
I drove in from fort Erwin to open a bank account,Franky was the person who attended me,I arrived at 4.15, Franky told me they closed at 4.30 and made no effort to help me out in any way shape or form,I checked online and the bank is open till 5????
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October 2023 by Lucrecia Espinosa-Cox
I enjoy going to Chase bank. The employees and security guard are really friendly, sweet and always willing to help.
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September 2023 by Lucky Espinosa-Cox
I enjoy going to Chase bank. The employees and security guard are really friendly, sweet and always willing to help.
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August 2023 by Christopher Denison
The Fraud department is staffed by the same people who call you everyday with the caller id;Potential Spam.
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June 2023 by Mr J.B.
Very unprofessional staff, rude , they don’t know what customer service and mannerism is. I will never go there !
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May 2023 by Simply Dee
My husband is done with this bank. Something isn't right everytime he cashes his checks, he went to cash one of his checks early in the month. They told him the money won't deposit until the end of the month. Everytime he tries to save up money, they some how get him on a overdraft fee and take his money. I feel this bank is conniving and steals from you rather than help you save. There's been to many times he cashes his check and they won't let him have his money. They always make up an excuse it'll take a couple of weeks. Please don't bank with chase bank something just isn't right, you'll end up being robbed blind.
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March 2023 by Ed V.
Totally disappointed. I'm a long time member (over 20 years) and last month, without notice they debited my account for my safe deposit box (was complementary for a long time) for an advance annual rental. Within a couple of days after they charged me, I went in and turned in the the safe deposit box that I no longer need. I was not given a refund and was told refund was not possible (even for the unused portion). Calling their help line did not help either. This is like a Bank Robbery where I'm paying for service not rendered.
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February 2023 by John
I went to my home bank and wanted to exchange dollars for Philippino pesos and their exchange rate was very bad. I should of used other options like Western Union instead of exchanging dollars for pesos here. The 500 I exchanged would of been a difference of over 60. So basically I lost 60 dollars by using this service. I should of checked with BofA or WU first. I also exchanged dollars for Euros and lost over 30 by using Chase again. The employees are super nice and they receive 5 stars. It's Chase that I'm upset with and now I just might close my whole account with them.
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August 2022 by Lyn S.
I am totally pleased with the employees; the comfort and cleanliness inside the bank; and the whole Chase style of banking. Soon, I intend to transition all of my accounts from B of A to Chase, based upon my recent interaction.I was there, with my dad ( a Chase acct. holder) to take care of family business. Our appointment was with Asia. Asia was super professional and quite thoughtful about dealing with the banking needs of a 90 year old. I cannot say enough good things about her, as well as about the Manager.As soon as they reconfigure the terrible parking lot & ATM area, they will have the most appealing facility in the High Desert.
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June 2022 by Damien Tobias
The customer service is good, but there is never enough employees working and i find myself waiting in line for 15 minutes to cash a check. Also the bank itself could take a little more pride in cleanliness
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March 2022 by Beautiful Payton
I when in to pay my rent the cashier take my money and I give her 552.oo she only put 502 and she keep 50.00 I never got my money and I had to 50 + a late fee . Than I came inside and Use the ATM machine I didn't receive my money or a receipt they told me that in 24 hours I should have my money back happen like 3 times. I have to go there to pay my rent. Or I would go to bank of America. And I don't like them at all. So I deal with this bank. And they have close the bank because they don't have Enough cashiers. But I been coming to this bank now for 8 years and I am happy to bank here. But still mad about my money yes. Buti have not had no more problems.
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February 2022 by Alan Tan
Bad customer service, I call many times try to make an appointment to open an account for my son. called all morning no banker answer the phone. Walk in at 2:30 pm they won’t take care of us because they close at 4 pm.
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January 2022 by T G.
This branch is not open. The state they state ATM is open. I did not try ATM. I need a teller. Pretty crappy! Many people are walking up to the door. Post you are closed please.
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September 2021 by June H.
Got out of my car this morning and saw human fecal matter begin the dumpster. It was not dog waste. What has happened to Barstow??
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August 2021 by David T.
Nice that lights were added for safer ATM access at night. Very well lit; terrific addition.
