Chase Bank offers a range of services, including checking, savings, and mobile banking. Many customers appreciate the professionalism and helpfulness of the employees, particularly in handling special needs, such as assisting elderly clients. The bank is noted for its comfort and cleanliness, which enhances the overall banking experience. However, some reviews highlight issues with staffing, leading to long wait times for service. Customers have expressed frustration with the ATM and cash handling, citing incidents where money was not processed correctly. Despite these challenges, many long-term clients remain satisfied with their banking relationship and express a desire to continue banking with Chase. Improvements in parking and staffing could further elevate the experience at this location. Overall, Chase Bank is recognized for its commitment to customer service, though there are areas that need attention for a better banking experience.
Amazing customer service .. long story short lost my driver's license in there parking lot omw to Vegas and they called me and even sent my DL to my house. .. very rare these days to have such amazing kindness. Thank you chase barstow.. especially that employee.
June 2026
Staff is very nice and go out of there way to help you
October 2025
Originally built as a Home Savings in 1978 with a tile mosaic by famous artist Millard Sheets.
