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February 2024 by Darcy Hawkins
Barstow Location is a nice location with clean well maintained trucks and storage units. Staff all professional, friendly and knowledgeable about the options to choose from. My only suggestion is a broom be kept in the back of the trucks to sweep out truck after use!
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February 2024 by Debra Alexander
I reserved a pickup up truck...they knew my address because its been a month since my last truck rental...but they refused to rent it..because I don't live in Barstow...lol so we drove 30 miles to apple valley where they are normal...and realize that Lucerne Valley is not that far away..rented it with no problem...they'll get 5 stars
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July 2023 by Google user
It’s ok just don’t go over your time limit , the truck I was in had a clock the was 15 minutes behind… I thought it was for those who used the truck radio for the time to be late lol
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July 2023 by Mr Quinn
It’s ok just don’t go over your time limit , the truck I was in had a clock the was 15 minutes behind… I thought it was for those who used the truck radio for the time to be late lol
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February 2023 by Aron C.
Custome service was okay, it was just very pricey cost me $150 for 8am-1pm. On top of the price you have to fuel the truck up and that's an additional $50. I would use this for emergency's only
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September 2022 by Joanna M.
Carlos and his staff are very helpful and friendly definitely I ll use U haul again very professional
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September 2022 by Jason P.
1 star because it is advertised that the cost / mile is $.99 yet you charged me $1.29. Then your website says it's "supply and demand"...wtf is that all about? Would have been a 4-5 star experience since your employees , for the most part , were pretty good...but that is just ridiculous to gouge people for no reason. Change your website or put something on there saying "we do what we want"
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September 2022 by Tracy Litton Flores
This place will take everything you own and your payment too then tell you you have no insurance ! How did I ever leave that place without insurance ? I would never trust a storage facilitiy let alone a U-Haul storage facility,, u haul only takes your things, shame on U-Haul discusting business practices's at best ! Don't use haul unless your in to losing even my husband's ashes gone, but good to no I have no insurance rite lol lol sick game !
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August 2022 by Daniel Morris
Uhaul as a business, at least in the San Bernadino area, is trash these days. Do not use. I made a "reservation" with credit card a month prior to my requested move from Irwin to texas. Then confirmed, in person, a week prior at the barstow main street location, where I was told everything was on track. . A day and a half before my pickup date, I was informed that there were no trailers available. When I inquired why I had been given a reservation in the first place, the San B dispatcher suggested that perhaps they used to have one, then didnt.... amazed that they are still in business. I suppose as long as folks continue to use them, they will be able to get away with it. When I asked to speak with an actual manager, I was informed "he was in a meeting", but I could try to call back. Never again making the mistake of planning on their business. Cost me 1700 dollars in a last minute transport arrangement. I will forever advise anyone I speak to not to use their services.
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June 2022 by DJ Master Mix
Unprofessional staff too much wait time on propane service your the first one in line and the always have you waiting 15min!!! Go to tractor supply faster service!!!
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May 2022 by Baby Breath
I called to inquire about pricing and Brittany was rude and tried her hardest to be patronizing but was unable to do so. If you choose to rent a vehicle from them, the price is the same from one to 24 hours. They attempt to make more money by asking you how long you will need the vehicle (so they can rent to someone else) even though they do not provide a discount for using the vehicle for less than 24 hours, and will charge you if you go OVER the "time block". Rent the vehicle for a full 24 hours and return the vehicle before the 24 hours is up and do NOT let them rent the vehicle to someone else during YOUR 24 hours. They donot give a discount for returning early, but will charge you for being late (even if you are still within your 24 hours but over your time block) and if you ask any questions, they not only cannot answer them, but they literally say "because we are told to say that".Uhaul is aware of people's needs to rent vehicles to move. We all try our hardest to estimate the time it will take us to move and we should not be punished for giving the wrong estimate. Charging your customer for not gi0ving the right time is dissemination and prejudicial. We all try our hardest to move as quickly and efficiently as possible. There are things that may come up that prohibits that. Rushing customers also rushes the representative and does not allow for the proper time to check the returned vehicle over, can cause charges the customer did not incur, and provides disgusting customer service.You are taking advantage of your customers and treating us poorly so you can try and make an extra buck.
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April 2022 by Ana Martinez
I will never rent from them again the manager is rude has no customer or work ethics the place is constantly dirty therefore I'm only giving them one star due to the manager's negligence I've lost a lot of property there
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May 2021 by Susan O'Campo
Sticker shock. $9.00 a gallon for propane
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April 2021 by brittanyswope swope
Doesn't answer the phone when they are supposed to be open! Horrible customer service! I WOULD GIVE YOU NO STARS BUT UNFORTUNATELY THATS NOT AN OPTION!
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September 2020 by Alyssa Engle
If I could give -5 stars I would. DON’T WASTE your time here. I made a reservation for a trailer with a confirmation number and everything, drove 35 mins to get it and when I got there they had NO IDEA what I was talking about and then said that the only trailer they had was being requested by the previous renters for another day so I was out of luck. They took my card information and everything. & EVERY SINGLE REPRESENTATIVE was completely rude and hesitant to help me in any way.
