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October 2023 by MJ Moe
The branch manager was rude and unprofessional he represents WF in a worst way , definitely will switch to a different bank .
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March 2023 by Simon A.
Super understaffed location. 1 teller every time I come in. I HAVE to come to this location because I work at a nearby business who banks with Wells Fargo to make deposits. Avoid this location if you value your time.
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February 2023 by Sundar Ramamoorthy
This branch truly deserves 0 stars. Very slow customer service, and the branch looks dead, about to be torn down.
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February 2023 by Chanagan Candice Rattanapongtara
Very nice and friendly staffs. Everyone said hello since the door to cashier.
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January 2023 by Akbar Rajabi
Consistently the slowest branch of Wells Fargo I’ve ever used. Unfortunately it’s the closest one to me so I’m forced to come here.I never see more than 2 tellers working, but there’s almost always a handful of bankers sitting at their desks doing nothing.If you’re here expect to wait far longer than necessary.You clearly need more tellers so please do whatever you need to do to hire more and make this a more efficient process.
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January 2023 by Patricia N.
This Wells Fargo bank is chronically understaffed. I've been here 3 times and each and every time, I've waited half an hour to do a deposit.
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October 2022 by Ricardo N.
What the heck gives???? Belmont branch is closed without notice on a weekday afternoon. Hillsdale branch is closed without notice on a weekday afternoon. What is up? At least have a note on the door...But nothing's there. I've had an accout since my paper route in the 1970s. Please tell your customers where we can get service, TODAY. Because I can assure you your competitors are asking me for my business every day.
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July 2022 by Sarah Daugherty (copperhead)
On July 30 in the three o’clock hour, I came in and got in the short line. A banker by the name of Sam looked at me and then turned away. No biggie I thought he will eventually say hi, but nope he looked right and walked to his desk without a word. The teller who helped me deserves 5 stars. He welcomed me and quickly took care of my deposit. I think Chase will be my permanent bank, because their employees are professional and polite.
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June 2022 by Sherry H.
It's embarrassing to think that I used to work at Wells Fargo as a banker and a branch manager.... Horrible experience and tellers are clueless... After coming to this location, I have decided to close my accounts and move my business to Chase Bank after being a WF client since 2008. I would give it a 0 star if that was an option.
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March 2022 by Rick Narcisso
What the heck gives???? Belmont branch is closed without notice on a weekday afternoon. Hillsdale branch is closed without notice on a weekday afternoon. What is up? At least have a note on the door...But nothing's there. I've had an accout since my paper route in the 1970s. Please tell your customers where we can get service, TODAY. Because I can assure you your competitors are asking me for my business every day.
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September 2021 by Eric Williams
Very polite
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June 2021 by Austin David
The lot will always be empty, even nights and weekends. Just don't park there!
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April 2021 by The G.
I'm so happy that this branch has opened up again. Not sure why the poor reviews but I had an awesome experience. First the bank manager welcomed me to WFB. Then I had the nicest teller. I believe her name was Ibtesam. She was so nice and gave A+ customer service. Thanks for making my visit so pleasant.
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April 2020 by Mauricio Moran
Temporarily close
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March 2020 by Michelle C.
Always courteous, prompt and effective service. The branch I use to go is the one in the 4rh downtown San Mateo, plenty of parking and very safe area. The environment is clean and inviting. Never felt rushed or treated like just a number, so far overall a great experience.