Pet Stores in Benicia, CA

“Found their business offered in a Business Directory insert. I reached out to them for a quote on cat grooming and they answered promptly and was able to give me an appointment within a day of my inquiry! Prior to this, I was looking at PetSmart but a lot of their grooming appointments were weeks away and a longer drive. I went in and did a quick consult as to what I wanted. My cat Midnight is a stray my family took in recently and I informed them we weren’t sure how he would do with a bath but if it’s possible, we would want a bath for him. I also requested deshedding, a trim esp on the underside of him, and nail trimming. They were done within an hour, and told me they were able to give him a bath! They also warned me that while trimming his nails, they noticed some green stuff in his front paws and suggested getting it looked at, which I greatly appreciated. Midnight never looked so good or clean as after this service! Definitely will be a repeat customer! Staff from checkin, grooming, and checkout were friendly and efficient.”

“Today was my first visit to this Pet Food Express location, and it was such a wonderful experience!

I discovered a few months ago, while visiting the Pleasant Hill store, that Pet Food Express carries my dog’s food. Since moving to the Bay Area a year ago, I’ve been ordering it online, so I’m still learning which stores carry what.

Recently, the Concord location didn’t have the smaller bag of my dog’s regular food, so I decided to try a different formula from the same brand. Unfortunately, my dog wanted nothing to do with it.

I stopped by this location hoping they might have what I was looking for, and that’s when I met Brandi. She was absolutely incredible! Even though they didn’t have my dog’s regular food in stock, she took the time to help me explore other high-quality options and recommended products that might encourage my picky pup to eat.

The biggest surprise was learning that if my dog didn’t like the food, I could return it for store credit. I had no idea this was your policy! Neither the Pleasant Hill nor Concord locations had ever mentioned it, even when the Concord team knew I was hesitant about trying a new formula.

Because of Brandi’s outstanding customer service, I was able to exchange the food my dog wouldn’t eat and bring home something different. As soon as we got home, my dog happily ate some right out of my hand, so I’m feeling very optimistic!

I also brought my blue nose pit bull with me, and Brandi was so kind and patient with her. My dog was a little overwhelmed by all the exciting smells, but Brandi kept her happy with treats and made her feel comfortable while we talked.

Brandi truly went above and beyond. She was knowledgeable, patient, compassionate, and genuinely cared about helping both me and my dog. Customer service like hers is rare these days, and she made me feel like a valued customer.

Thank you so much, Brandi! You’ve definitely earned a loyal customer.”

“Stopped in after having lunch. I enjoy browsing in mom & pop pet supply stores when visiting a new to me local destination. Happy to report this store has a good selection of pet merchandise and food. I picked up a Canada Pooch cooling vest that was on end of summer sale. Hope to visit again the next time we have lunch in town.”

“Best vet in Solano County! Vet got the floor to meet the pup ? Whole staff is incredible!! Amazing, excellent, thorough care. Been going for years. HIGHLY Recommend!!”