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August 2025 by Kevin Hogan
Pro: free parking, can notarize & ship things & do passport photo.
Con: kinda small store so if there's 3 customers you may have to wait a little.
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July 2025 by Starr “Starr” Safa
Always helpful very patient and efficient with it.
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July 2024 by Anna Kirsch
I received a package that was mistakenly sent to me. I was instructed to bring it to any UPS store. The manager did not want to take the package because the address is in Vallejo. This sounds like an invalid, insensible reason. I hope she wasn't being discriminatory to me.
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July 2024 by Michael Dunn
Great service. Line started to form in small outlet. Associate recognized the bottleneck and expedited patrons needs by giving clear directions for everyone’s needs. Bravo
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July 2024 by artforlife
Rude staff. Woman expressed out loud she was very annoyed she had to repeat some instructions (one sentence!) that she had given me months before. I hope she finds a job she likes better.
The gentlemen are always courteous as well as the other women.
The store advertises they close at 6:30 but they sometimes close at 6:20.
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May 2024 by Shane Streeter
452 and store is already closed…get there early if you need to ship
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May 2024 by Rebecca M
I went in today (first time there) for an Amazon return.
The young lady who helped was so patient and friendly. She showed me, step by step, how to use the self-service return machine.
Not being tech-oriented, this was a huge help to me.
(This was in contrast to a previous experience at a different Benicia UPD store where staff had a condescending attitude because I waited on line for a real person, instead of using the d.i.y. system.)
Thank you, Solano Square UPS, for your customer-oriented staff!
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February 2024 by Peggy R
The staff there is friendly unless they are very busy. They do a good job however anyway.
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January 2024 by Zoë Olvera
Don’t use this location for receiving items. I’ve never had anything but positive experiences with UPS for returns but I paid extra to have a special gift held at this location as I wasn’t sure I would be home and didn’t want it stolen off the porch during the holiday season. The owner I believe, Sudha, first signed for it, then refused my package and it was returned to sender one day after they told me it was lost at the store even though they had my address and I actually asked them to deliver it to my house and told customer service I would pay an additional fee for changing it again if it turned up. At his store I attempted pickup twice and I gave my contact info to call me as soon as it showed up and begged them not to return to sender if it did. None of our money (expedited shipping or add on fees) were refunded and they were not kind or knowledgeable and actually hung up on me once while I was still asking a question about what I could do on its original delivery date of the 26th. I was kind and patient at every interaction but I’m really disappointed in this store I thought would be a safe access point for my holiday package and will reconsider using UPS as a whole myself. Avoid at all costs.
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December 2023 by Laura Melton
Very rude service. I would never go there again. They are over priced.
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August 2023 by ron lucchesi
The kid needs to be taught social skills and manners.
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August 2023 by Roschelle Laughhunn
Timely, efficient and helpful.
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August 2023 by Nancy G
Worst experience ever. First time I call and I was planning on going to this UPS store but after I called I will never go there.I called to check on sizes of boxes and inquired about the cost of the size to get an idea and the lady that answered my call at around 12:47pm today she said, “I cannot tell you prices over the phone I have a long line you can come take a look” and hung up on me.I understand she was busy but the response that I got was extremely rude and disrespectful. It could have been handled differently. Very unprofessional!
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July 2023 by Sara Z.
The only reason I would ever walk into this establishment is for Amazon returns. I would NEVER spend a dime to support this business. The (female) owner is always so rude. I popped in last week to drop off a few things to send back to Amazon and there she was... berating one of her own employees. Saying loudly, "You're not a child.... (Do xyz)". I don't remember the rest of her banter because I was so in shock as to how she publicly embarrassed this person with the store full of people. She did so without even talking the time to understand the employee was already helping one customer and that's why the other was waiting. Never again. I'd rather drive to Vallejo.
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July 2023 by Karmina D.
I did my live scan here which went smoothly, but i ended up getting a rejection letter from the DOJ due to miswritten information, even though everything was written correctly. Doing another live scan would've been free as long as i had my rejection letter, but when i went back to this location, the owner refused to have the live scan redone because nothing was wrong with my application. Honestly, the owner was rude and defensive about the situation saying it was not her fault. They told me to call the DOJ and asked why it was rejected because they weren't going to redo my scan. They said they would charge me $80 again even though i had the rejection letter. I honestly didn't care whose fault it was, i just wanted to get my scan redone so i could get my license.Didn't want to waste my time, so I just ended up going to a different UPS from my previous address and i explained my situation to them. I still had to pay $80, but they told me that i should've went to their location initially because they would've done the live scan free of charge as long as i had the rejection letter. It didn't matter if the application was written correctly, as long as i had the letter i was good to go.Not only that, but the Benicia UPS didn't collect USPS packages. My former UPS collected USPS packages, so i guess each location is just different. With this situation, i was waiting on the side carrying my USPS packages and the owner had already told me that they don't accept USPS packages, but i guess she didn't know i was also waiting for the customer ahead of me to be done with their live scan. I overheard the owner asking one of her employees, "what is she still doing here?" Then her employee told her that i was just waiting for a live scan. To the owner, if you got a "problem," just ask the customer because the store is so small that everyone can hear you "whispering." We can hear everything you're saying. Also, situational awareness. She was talking to a relative on the UPS work phone getting mad at what i'm assuming is a relative who also works there scolding him to come into work and even said on the phone to stop with the "bullcrap" excuses and being lazy. Go to the back of the store and complain to him where customers don't have to hear or see that. Be professional. Otherwise two young women were very kind to me. One of them checked me in at the register and the other did my live scan. The young lady at the register was very nice and sweet and made sure that all my questions were answered. The young lady who did my live scan gave good instructions and made sure that every print was in good quality. Thanks for being kind! Appreciate your guys' customer service.
